Headsets for customer service using Yealink phones?

1337

Which wireless headssets should I be looking at for customer service and tech support use?
It will be connected to Yealink T4x phones.

Also under what circumstances is the EHS36 adapter used?

scottalanmiller

We use wired headsets over here at NTG, I just like not having to deal with batteries. I know that @CCWTech uses a BT headset on a T46S.

JasGot

We use Plantronics Savi W730 with the Over-The-Ear setup.

gjacobse

While working with NTG, I had exceptional luck with the ~~Plantronics~~ correction: Jabra wireless and hand set lifter.

Yealink or Skype, worked really well.

dmacf10

We use the Plantronics CS540 and EHS36 adapter with T4x phones. Have had no issues at all with them.

JaredBusch

@Pete-S said in Headsets for customer service using Yealink phones?:

Also under what circumstances is the EHS36 adapter used?

You need the adapter if you don't want to buy a lifter.

JaredBusch

@Pete-S said in Headsets for customer service using Yealink phones?:

It will be connected to Yealink T4x phones.

I do not believe that any of the T4 series have built in bluetooth.

So if you want bluetooth, you will need to buy the Yealink BT40 dongle.

JaredBusch

@dmacf10 said in Headsets for customer service using Yealink phones?:

We use the Plantronics CS540 and EHS36 adapter with T4x phones. Have had no issues at all with them.

@Pete-S it is hard to go wrong with these units. they are rock solid. Sennheiser make comparable models.

I've no used any other brand of DECT based wireless headsets yet.

Dashrender

I'm trying out this headset, mine arrives today. It is BT, so you'll need the adapter JB mentioned.

https://www.amazon.com/gp/product/B087LVR8KJ?pf_rd_r=59W07VXVMXSKMXPJ2VXM&pf_rd_p=9d9090dd-8b99-4ac3-b4a9-90a1db2ef53b&pd_rd_r=4832417c-6b00-442b-82f9-de157a2f3603&pd_rd_w=uqQx3&pd_rd_wg=mydDx&ref_=pd_gw_unk

One word of warning on these, the mic pivot point it's that robust, be semi-ginger with it, and once you set it, leave it alone.

JaredBusch

@Dashrender said in Headsets for customer service using Yealink phones?:

One word of warning on these, the mic pivot point it's that robust, be semi-ginger with it, and once you set it, leave it alone.

WTF? That would be a hard no. The entire point of a hinged boom mic is to easily move it.

Dashrender

@JaredBusch said in Headsets for customer service using Yealink phones?:

@Dashrender said in Headsets for customer service using Yealink phones?:

One word of warning on these, the mic pivot point it's that robust, be semi-ginger with it, and once you set it, leave it alone.

WTF? That would be a hard no. The entire point of a hinged boom mic is to easily move it.

I'll show it to you next time we're together..

CCWTech

@Dashrender said in Headsets for customer service using Yealink phones?:

@JaredBusch said in Headsets for customer service using Yealink phones?:

@Dashrender said in Headsets for customer service using Yealink phones?:

One word of warning on these, the mic pivot point it's that robust, be semi-ginger with it, and once you set it, leave it alone.

WTF? That would be a hard no. The entire point of a hinged boom mic is to easily move it.

I'll show it to you next time we're together..

I have a similar one and love it:

https://www.amazon.com/gp/product/B083V273S9/ref=ppx_yo_dt_b_search_asin_title?ie=UTF8&psc=1

Dashrender

@CCWTech said in Headsets for customer service using Yealink phones?:

@Dashrender said in Headsets for customer service using Yealink phones?:

@JaredBusch said in Headsets for customer service using Yealink phones?:

@Dashrender said in Headsets for customer service using Yealink phones?:

One word of warning on these, the mic pivot point it's that robust, be semi-ginger with it, and once you set it, leave it alone.

WTF? That would be a hard no. The entire point of a hinged boom mic is to easily move it.

I'll show it to you next time we're together..

I have a similar one and love it:

https://www.amazon.com/gp/product/B083V273S9/ref=ppx_yo_dt_b_search_asin_title?ie=UTF8&psc=1

I do like the full over the ear idea..not on the ear.

gjacobse

@Dashrender said in Headsets for customer service using Yealink phones?:

@CCWTech said in Headsets for customer service using Yealink phones?:

@Dashrender said in Headsets for customer service using Yealink phones?:

@JaredBusch said in Headsets for customer service using Yealink phones?:

@Dashrender said in Headsets for customer service using Yealink phones?:

One word of warning on these, the mic pivot point it's that robust, be semi-ginger with it, and once you set it, leave it alone.

WTF? That would be a hard no. The entire point of a hinged boom mic is to easily move it.

I'll show it to you next time we're together..

I have a similar one and love it:

https://www.amazon.com/gp/product/B083V273S9/ref=ppx_yo_dt_b_search_asin_title?ie=UTF8&psc=1

I do like the full over the ear idea..not on the ear.

Same here, If giving the option, go wireless. Dealing with the cord is troublesome.