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    Headsets for customer service using Yealink phones?

    Scheduled Pinned Locked Moved IT Discussion
    yealinkheadset
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    • 1
      1337
      last edited by 1337

      Which wireless headssets should I be looking at for customer service and tech support use?
      It will be connected to Yealink T4x phones.

      Also under what circumstances is the EHS36 adapter used?

      J 2 Replies Last reply Reply Quote 0
      • S
        scottalanmiller
        last edited by

        We use wired headsets over here at NTG, I just like not having to deal with batteries. I know that @CCWTech uses a BT headset on a T46S.

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        • J
          JasGot
          last edited by

          We use Plantronics Savi W730 with the Over-The-Ear setup.

          1 Reply Last reply Reply Quote 1
          • G
            gjacobse
            last edited by gjacobse

            While working with NTG, I had exceptional luck with the Plantronics correction: Jabra wireless and hand set lifter.

            Yealink or Skype, worked really well.

            1 Reply Last reply Reply Quote 1
            • D
              dmacf10
              last edited by

              We use the Plantronics CS540 and EHS36 adapter with T4x phones. Have had no issues at all with them.

              J 1 Reply Last reply Reply Quote 1
              • J
                JaredBusch @1337
                last edited by

                @Pete-S said in Headsets for customer service using Yealink phones?:

                Also under what circumstances is the EHS36 adapter used?

                You need the adapter if you don't want to buy a lifter.

                1 Reply Last reply Reply Quote 1
                • J
                  JaredBusch @1337
                  last edited by

                  @Pete-S said in Headsets for customer service using Yealink phones?:

                  It will be connected to Yealink T4x phones.

                  I do not believe that any of the T4 series have built in bluetooth.

                  So if you want bluetooth, you will need to buy the Yealink BT40 dongle.

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                  • J
                    JaredBusch @dmacf10
                    last edited by

                    @dmacf10 said in Headsets for customer service using Yealink phones?:

                    We use the Plantronics CS540 and EHS36 adapter with T4x phones. Have had no issues at all with them.

                    @Pete-S it is hard to go wrong with these units. they are rock solid. Sennheiser make comparable models.

                    I've no used any other brand of DECT based wireless headsets yet.

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                    • D
                      Dashrender
                      last edited by

                      I'm trying out this headset, mine arrives today. It is BT, so you'll need the adapter JB mentioned.

                      https://www.amazon.com/gp/product/B087LVR8KJ?pf_rd_r=59W07VXVMXSKMXPJ2VXM&pf_rd_p=9d9090dd-8b99-4ac3-b4a9-90a1db2ef53b&pd_rd_r=4832417c-6b00-442b-82f9-de157a2f3603&pd_rd_w=uqQx3&pd_rd_wg=mydDx&ref_=pd_gw_unk

                      One word of warning on these, the mic pivot point it's that robust, be semi-ginger with it, and once you set it, leave it alone.

                      J 1 Reply Last reply Reply Quote 0
                      • J
                        JaredBusch @Dashrender
                        last edited by

                        @Dashrender said in Headsets for customer service using Yealink phones?:

                        One word of warning on these, the mic pivot point it's that robust, be semi-ginger with it, and once you set it, leave it alone.

                        WTF? That would be a hard no. The entire point of a hinged boom mic is to easily move it.

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                        • D
                          Dashrender @JaredBusch
                          last edited by

                          @JaredBusch said in Headsets for customer service using Yealink phones?:

                          @Dashrender said in Headsets for customer service using Yealink phones?:

                          One word of warning on these, the mic pivot point it's that robust, be semi-ginger with it, and once you set it, leave it alone.

                          WTF? That would be a hard no. The entire point of a hinged boom mic is to easily move it.

                          I'll show it to you next time we're together..

                          C 1 Reply Last reply Reply Quote 0
                          • C
                            CCWTech @Dashrender
                            last edited by

                            @Dashrender said in Headsets for customer service using Yealink phones?:

                            @JaredBusch said in Headsets for customer service using Yealink phones?:

                            @Dashrender said in Headsets for customer service using Yealink phones?:

                            One word of warning on these, the mic pivot point it's that robust, be semi-ginger with it, and once you set it, leave it alone.

                            WTF? That would be a hard no. The entire point of a hinged boom mic is to easily move it.

                            I'll show it to you next time we're together..

                            I have a similar one and love it:

                            https://www.amazon.com/gp/product/B083V273S9/ref=ppx_yo_dt_b_search_asin_title?ie=UTF8&psc=1

                            D 1 Reply Last reply Reply Quote 0
                            • D
                              Dashrender @CCWTech
                              last edited by

                              @CCWTech said in Headsets for customer service using Yealink phones?:

                              @Dashrender said in Headsets for customer service using Yealink phones?:

                              @JaredBusch said in Headsets for customer service using Yealink phones?:

                              @Dashrender said in Headsets for customer service using Yealink phones?:

                              One word of warning on these, the mic pivot point it's that robust, be semi-ginger with it, and once you set it, leave it alone.

                              WTF? That would be a hard no. The entire point of a hinged boom mic is to easily move it.

                              I'll show it to you next time we're together..

                              I have a similar one and love it:

                              https://www.amazon.com/gp/product/B083V273S9/ref=ppx_yo_dt_b_search_asin_title?ie=UTF8&psc=1

                              I do like the full over the ear idea..not on the ear.

                              G 1 Reply Last reply Reply Quote 0
                              • G
                                gjacobse @Dashrender
                                last edited by

                                @Dashrender said in Headsets for customer service using Yealink phones?:

                                @CCWTech said in Headsets for customer service using Yealink phones?:

                                @Dashrender said in Headsets for customer service using Yealink phones?:

                                @JaredBusch said in Headsets for customer service using Yealink phones?:

                                @Dashrender said in Headsets for customer service using Yealink phones?:

                                One word of warning on these, the mic pivot point it's that robust, be semi-ginger with it, and once you set it, leave it alone.

                                WTF? That would be a hard no. The entire point of a hinged boom mic is to easily move it.

                                I'll show it to you next time we're together..

                                I have a similar one and love it:

                                https://www.amazon.com/gp/product/B083V273S9/ref=ppx_yo_dt_b_search_asin_title?ie=UTF8&psc=1

                                I do like the full over the ear idea..not on the ear.

                                Same here, If giving the option, go wireless. Dealing with the cord is troublesome.

                                1 Reply Last reply Reply Quote 0
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