@WLS-ITGuy directnic.com is our preferred choice.

@Dashrender said in Defining "Emergency" For MSP Customers:

That would be a new one on me - I haven't heard of anyone including emergency support before.

All of our contracts include emergency support; 24/7. This has been the way for 30 years. Our contracts are built to provide fixed monthly fees for IT services (for client budgeting), this includes all labor except for large departmental (planned) upgrades or capitol improvements (infrastructure).

@scottalanmiller said in Defining "Emergency" For MSP Customers:

then later you say "you explained it wasn't critical to you at the time necessary to make us be able to treat it as an emergency, and that can't be changed after the fact."

I like this. I would make it part of the up front conversation. Letting them know that dismissing this today, will make it difficult to address later.

I think the root issue is that almost the whole world takes IT people and products for granted.

This this weekend fire cause you to start thinking about this? Did they provide push-back when they found out how much danger they were in, and the cost to fix it?

@scottalanmiller said in Defining "Emergency" For MSP Customers:

If a workload doesn't get RAID, then downtime can't be an emergency. Or if there is no backup taken and there is data loss, that is "business as usual" data loss and cannot constitute an emergency after the fact.

Sometimes, the customer is not even aware of this concept. For example, the last IT provider never stressed the value of RAID or Backups. The customer may not have invested in the key components we consider a requirement in order to call something mission critical, even though it truly is.

@scottalanmiller said in Miscellaneous Tech News:

how do you barely download something?

It's like being almost pregnant!

@JaredBusch said in What do you use for a home media server:

I purchased a HD HomeRun unit.

Thanks! I just ordered the HDHomeRun Scribe Quatro. It should be here in a couple of hours.

@JaredBusch said in What do you use for a home media server:

Plex works with more gear.
https://www.plex.tv/features/live-tv-dvr/ (scroll down)

Just curious, did you ever decide on an OTA tuner? I am looking for one to play with using Plex. Seems there are several options, and since this tech has been around awhile, they probably all work ok. But if you looked at them and chose one in particular, I'd be interested in which one you chose and why.

Thanks.

@JaredBusch said in Migrate to O365 best method:

I just did it for 139 mailboxes.

Did you get the AutoFill to move and work?

@Dashrender said in Free Upgrade to Windows 10 in 2019 from Windows 7 and Windows 8.1:

assuming the user has Windows 7 or 8 or 8.1 on their machine first

And it is properly licensed. There's really only one way to say it: Make sure you are properly licensed PRIOR to embarking on this journey.

But not Windows 8.

@lucylu Please keep in mind, this topic is about a path to install Windows 10, you must make sure your licensing is compliant also. Installation and licensing are two very different items.