Unsolved Soft Phone issues
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@WrCombs said in Soft Phone issues:
@scottalanmiller said in Soft Phone issues:
@WrCombs said in Soft Phone issues:
Running an EdgeRouter Lite
But what about the firewall that blocks traffic to the PBX?
No idea what that is, but that's controlled by the company. I took this the guys who work with them on these issues, I got a few complaints from customers while on the phone with them.. had to call from the Cell phone it's self so they could understand and here me.. Saw these errors after restarting the apps. Thought I'd see if this was something wrong with my firewall are not..
Not what you've said in the past - you said your company hired the firewall services out so they would have a "managed" firewall situation.
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As a test, plug your laptop directly into the Cable modem (you'll have to reboot the cable modem for it to recognize the new connection, and try it - if it still has issues, you know it's not your ER-L.
One could argue that the windows firewall was the issue, but that seems very unlikely.
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@Dashrender said in Soft Phone issues:
@WrCombs said in Soft Phone issues:
@scottalanmiller said in Soft Phone issues:
@WrCombs said in Soft Phone issues:
Running an EdgeRouter Lite
But what about the firewall that blocks traffic to the PBX?
No idea what that is, but that's controlled by the company. I took this the guys who work with them on these issues, I got a few complaints from customers while on the phone with them.. had to call from the Cell phone it's self so they could understand and here me.. Saw these errors after restarting the apps. Thought I'd see if this was something wrong with my firewall are not..
Not what you've said in the past - you said your company hired the firewall services out so they would have a "managed" firewall situation.
for our customers.
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@WrCombs said in Soft Phone issues:
@Dashrender said in Soft Phone issues:
@WrCombs said in Soft Phone issues:
@scottalanmiller said in Soft Phone issues:
@WrCombs said in Soft Phone issues:
Running an EdgeRouter Lite
But what about the firewall that blocks traffic to the PBX?
No idea what that is, but that's controlled by the company. I took this the guys who work with them on these issues, I got a few complaints from customers while on the phone with them.. had to call from the Cell phone it's self so they could understand and here me.. Saw these errors after restarting the apps. Thought I'd see if this was something wrong with my firewall are not..
Not what you've said in the past - you said your company hired the firewall services out so they would have a "managed" firewall situation.
for our customers.
and Vast controls the firewall for us at the office so its "managed"
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Where is your PBX located?
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@WrCombs said in Soft Phone issues:
@Dashrender said in Soft Phone issues:
Where is your PBX located?
I dont have that information.
how does your softphone get set up?
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@scottalanmiller said in Soft Phone issues:
@WrCombs said in Soft Phone issues:
@Dashrender said in Soft Phone issues:
Where is your PBX located?
I dont have that information.
how does your softphone get set up?
through an app
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@Dashrender said in Soft Phone issues:
@WrCombs said in Soft Phone issues:
@scottalanmiller said in Soft Phone issues:
@WrCombs said in Soft Phone issues:
Running an EdgeRouter Lite
But what about the firewall that blocks traffic to the PBX?
No idea what that is, but that's controlled by the company. I took this the guys who work with them on these issues, I got a few complaints from customers while on the phone with them.. had to call from the Cell phone it's self so they could understand and here me.. Saw these errors after restarting the apps. Thought I'd see if this was something wrong with my firewall are not..
Not what you've said in the past - you said your company hired the firewall services out so they would have a "managed" firewall situation.
Where "managed" = "finger pointing."
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@scottalanmiller said in Soft Phone issues:
@Dashrender said in Soft Phone issues:
@WrCombs said in Soft Phone issues:
@scottalanmiller said in Soft Phone issues:
@WrCombs said in Soft Phone issues:
Running an EdgeRouter Lite
But what about the firewall that blocks traffic to the PBX?
No idea what that is, but that's controlled by the company. I took this the guys who work with them on these issues, I got a few complaints from customers while on the phone with them.. had to call from the Cell phone it's self so they could understand and here me.. Saw these errors after restarting the apps. Thought I'd see if this was something wrong with my firewall are not..
Not what you've said in the past - you said your company hired the firewall services out so they would have a "managed" firewall situation.
Where "managed" = "finger pointing."
basically
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@WrCombs said in Soft Phone issues:
@scottalanmiller said in Soft Phone issues:
@WrCombs said in Soft Phone issues:
@Dashrender said in Soft Phone issues:
Where is your PBX located?
I dont have that information.
how does your softphone get set up?
through an app
Oh, you don't enter the details?
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@scottalanmiller said in Soft Phone issues:
@WrCombs said in Soft Phone issues:
@scottalanmiller said in Soft Phone issues:
@WrCombs said in Soft Phone issues:
@Dashrender said in Soft Phone issues:
Where is your PBX located?
I dont have that information.
how does your softphone get set up?
through an app
Oh, you don't enter the details?
we enter our phone number and password
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@WrCombs said in Soft Phone issues:
@scottalanmiller said in Soft Phone issues:
@WrCombs said in Soft Phone issues:
@scottalanmiller said in Soft Phone issues:
@WrCombs said in Soft Phone issues:
@Dashrender said in Soft Phone issues:
Where is your PBX located?
I dont have that information.
how does your softphone get set up?
through an app
Oh, you don't enter the details?
we enter our phone number and password
And not a server address?
What app are you using on the phone?
I know Bria, for example, can supply the server info to the clients - they are a heavily managed SIP client.
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@Dashrender said in Soft Phone issues:
@WrCombs said in Soft Phone issues:
@scottalanmiller said in Soft Phone issues:
@WrCombs said in Soft Phone issues:
@scottalanmiller said in Soft Phone issues:
@WrCombs said in Soft Phone issues:
@Dashrender said in Soft Phone issues:
Where is your PBX located?
I dont have that information.
how does your softphone get set up?
through an app
Oh, you don't enter the details?
we enter our phone number and password
And not a server address?
What app are you using on the phone?
I know Bria, for example, can supply the server info to the clients - they are a heavily managed SIP client.
it's called the Vast Communicator.
No server address -
Wait, like this Vast... https://www.vastbroadband.com/
This is just a consumer home service? No wonder they don't have any support. Those places would never be able to handle this. Even Cox and Comcast don't have any business phone offerings. This stuff is low end for a HOME user!
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@scottalanmiller said in Soft Phone issues:
Wait, like this Vast... https://www.vastbroadband.com/
This is just a consumer home service? No wonder they don't have any support. Those places would never be able to handle this. Even Cox and Comcast don't have any business phone offerings. This stuff is low end for a HOME user!
Yep, that's it.
anything to save a buck I guess -
@WrCombs said in Soft Phone issues:
@scottalanmiller said in Soft Phone issues:
Wait, like this Vast... https://www.vastbroadband.com/
This is just a consumer home service? No wonder they don't have any support. Those places would never be able to handle this. Even Cox and Comcast don't have any business phone offerings. This stuff is low end for a HOME user!
Yep, that's it.
anything to save a buck I guessdid they just buy this for this situation? or is that the whole service your company is using?
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@WrCombs said in Soft Phone issues:
@scottalanmiller said in Soft Phone issues:
Wait, like this Vast... https://www.vastbroadband.com/
This is just a consumer home service? No wonder they don't have any support. Those places would never be able to handle this. Even Cox and Comcast don't have any business phone offerings. This stuff is low end for a HOME user!
Yep, that's it.
anything to save a buck I guessSaves a buck? No way. That has to be SO expensive. That consumer crap is NEVER cheap. You always pay double to quadruple what a good business service costs.
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@Dashrender said in Soft Phone issues:
@WrCombs said in Soft Phone issues:
@scottalanmiller said in Soft Phone issues:
Wait, like this Vast... https://www.vastbroadband.com/
This is just a consumer home service? No wonder they don't have any support. Those places would never be able to handle this. Even Cox and Comcast don't have any business phone offerings. This stuff is low end for a HOME user!
Yep, that's it.
anything to save a buck I guessdid they just buy this for this situation? or is that the whole service your company is using?
They bought this system for all 3 offices for both departments.
Long before COVID19 -
@scottalanmiller said in Soft Phone issues:
@WrCombs said in Soft Phone issues:
@scottalanmiller said in Soft Phone issues:
Wait, like this Vast... https://www.vastbroadband.com/
This is just a consumer home service? No wonder they don't have any support. Those places would never be able to handle this. Even Cox and Comcast don't have any business phone offerings. This stuff is low end for a HOME user!
Yep, that's it.
anything to save a buck I guessSaves a buck? No way. That has to be SO expensive. That consumer crap is NEVER cheap. You always pay double to quadruple what a good business service costs.
Did you see they had a "business" offering on their website.
Scott - while I understand the POV you're taking - Why hasn't someone/some company stood up and heavily advertised solutions like NTG and Bundy & Assoc provide? There might be a tiny bit of advertising out there for it, but really, google searches will almost NEVER lead to either of you. The big boys are crushing you face time. And you're surprised companies aren't using systems like yours more? why?
