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    Soft Phone issues

    Scheduled Pinned Locked Moved Unsolved IT Discussion
    wrcombsubntsip phones
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    • scottalanmillerS
      scottalanmiller @WrCombs
      last edited by

      @WrCombs said in Soft Phone issues:

      @scottalanmiller said in Soft Phone issues:

      @WrCombs said in Soft Phone issues:

      @Dashrender said in Soft Phone issues:

      Where is your PBX located?

      I dont have that information.

      how does your softphone get set up?

      through an app

      Oh, you don't enter the details?

      WrCombsW 1 Reply Last reply Reply Quote 0
      • WrCombsW
        WrCombs @scottalanmiller
        last edited by

        @scottalanmiller said in Soft Phone issues:

        @WrCombs said in Soft Phone issues:

        @scottalanmiller said in Soft Phone issues:

        @WrCombs said in Soft Phone issues:

        @Dashrender said in Soft Phone issues:

        Where is your PBX located?

        I dont have that information.

        how does your softphone get set up?

        through an app

        Oh, you don't enter the details?

        we enter our phone number and password

        DashrenderD 1 Reply Last reply Reply Quote 0
        • DashrenderD
          Dashrender @WrCombs
          last edited by

          @WrCombs said in Soft Phone issues:

          @scottalanmiller said in Soft Phone issues:

          @WrCombs said in Soft Phone issues:

          @scottalanmiller said in Soft Phone issues:

          @WrCombs said in Soft Phone issues:

          @Dashrender said in Soft Phone issues:

          Where is your PBX located?

          I dont have that information.

          how does your softphone get set up?

          through an app

          Oh, you don't enter the details?

          we enter our phone number and password

          And not a server address?

          What app are you using on the phone?

          I know Bria, for example, can supply the server info to the clients - they are a heavily managed SIP client.

          WrCombsW 1 Reply Last reply Reply Quote 0
          • WrCombsW
            WrCombs @Dashrender
            last edited by

            @Dashrender said in Soft Phone issues:

            @WrCombs said in Soft Phone issues:

            @scottalanmiller said in Soft Phone issues:

            @WrCombs said in Soft Phone issues:

            @scottalanmiller said in Soft Phone issues:

            @WrCombs said in Soft Phone issues:

            @Dashrender said in Soft Phone issues:

            Where is your PBX located?

            I dont have that information.

            how does your softphone get set up?

            through an app

            Oh, you don't enter the details?

            we enter our phone number and password

            And not a server address?

            What app are you using on the phone?

            I know Bria, for example, can supply the server info to the clients - they are a heavily managed SIP client.

            it's called the Vast Communicator.
            No server address

            1 Reply Last reply Reply Quote 0
            • scottalanmillerS
              scottalanmiller
              last edited by

              Wait, like this Vast... https://www.vastbroadband.com/

              This is just a consumer home service? No wonder they don't have any support. Those places would never be able to handle this. Even Cox and Comcast don't have any business phone offerings. This stuff is low end for a HOME user!

              WrCombsW 1 Reply Last reply Reply Quote 1
              • WrCombsW
                WrCombs @scottalanmiller
                last edited by

                @scottalanmiller said in Soft Phone issues:

                Wait, like this Vast... https://www.vastbroadband.com/

                This is just a consumer home service? No wonder they don't have any support. Those places would never be able to handle this. Even Cox and Comcast don't have any business phone offerings. This stuff is low end for a HOME user!

                Yep, that's it.
                anything to save a buck I guess

                DashrenderD scottalanmillerS 2 Replies Last reply Reply Quote 0
                • DashrenderD
                  Dashrender @WrCombs
                  last edited by

                  @WrCombs said in Soft Phone issues:

                  @scottalanmiller said in Soft Phone issues:

                  Wait, like this Vast... https://www.vastbroadband.com/

                  This is just a consumer home service? No wonder they don't have any support. Those places would never be able to handle this. Even Cox and Comcast don't have any business phone offerings. This stuff is low end for a HOME user!

                  Yep, that's it.
                  anything to save a buck I guess

                  did they just buy this for this situation? or is that the whole service your company is using?

                  WrCombsW 1 Reply Last reply Reply Quote 0
                  • scottalanmillerS
                    scottalanmiller @WrCombs
                    last edited by

                    @WrCombs said in Soft Phone issues:

                    @scottalanmiller said in Soft Phone issues:

                    Wait, like this Vast... https://www.vastbroadband.com/

                    This is just a consumer home service? No wonder they don't have any support. Those places would never be able to handle this. Even Cox and Comcast don't have any business phone offerings. This stuff is low end for a HOME user!

                    Yep, that's it.
                    anything to save a buck I guess

                    Saves a buck? No way. That has to be SO expensive. That consumer crap is NEVER cheap. You always pay double to quadruple what a good business service costs.

                    DashrenderD 1 Reply Last reply Reply Quote 1
                    • WrCombsW
                      WrCombs @Dashrender
                      last edited by

                      @Dashrender said in Soft Phone issues:

                      @WrCombs said in Soft Phone issues:

                      @scottalanmiller said in Soft Phone issues:

                      Wait, like this Vast... https://www.vastbroadband.com/

                      This is just a consumer home service? No wonder they don't have any support. Those places would never be able to handle this. Even Cox and Comcast don't have any business phone offerings. This stuff is low end for a HOME user!

                      Yep, that's it.
                      anything to save a buck I guess

                      did they just buy this for this situation? or is that the whole service your company is using?

                      They bought this system for all 3 offices for both departments.
                      Long before COVID19

                      DashrenderD 1 Reply Last reply Reply Quote 0
                      • DashrenderD
                        Dashrender @scottalanmiller
                        last edited by

                        @scottalanmiller said in Soft Phone issues:

                        @WrCombs said in Soft Phone issues:

                        @scottalanmiller said in Soft Phone issues:

                        Wait, like this Vast... https://www.vastbroadband.com/

                        This is just a consumer home service? No wonder they don't have any support. Those places would never be able to handle this. Even Cox and Comcast don't have any business phone offerings. This stuff is low end for a HOME user!

                        Yep, that's it.
                        anything to save a buck I guess

                        Saves a buck? No way. That has to be SO expensive. That consumer crap is NEVER cheap. You always pay double to quadruple what a good business service costs.

                        Did you see they had a "business" offering on their website.

                        Scott - while I understand the POV you're taking - Why hasn't someone/some company stood up and heavily advertised solutions like NTG and Bundy & Assoc provide? There might be a tiny bit of advertising out there for it, but really, google searches will almost NEVER lead to either of you. The big boys are crushing you face time. And you're surprised companies aren't using systems like yours more? why?

                        travisdh1T scottalanmillerS 2 Replies Last reply Reply Quote 0
                        • travisdh1T
                          travisdh1 @Dashrender
                          last edited by

                          @Dashrender said in Soft Phone issues:

                          @scottalanmiller said in Soft Phone issues:

                          @WrCombs said in Soft Phone issues:

                          @scottalanmiller said in Soft Phone issues:

                          Wait, like this Vast... https://www.vastbroadband.com/

                          This is just a consumer home service? No wonder they don't have any support. Those places would never be able to handle this. Even Cox and Comcast don't have any business phone offerings. This stuff is low end for a HOME user!

                          Yep, that's it.
                          anything to save a buck I guess

                          Saves a buck? No way. That has to be SO expensive. That consumer crap is NEVER cheap. You always pay double to quadruple what a good business service costs.

                          Did you see they had a "business" offering on their website.

                          Scott - while I understand the POV you're taking - Why hasn't someone/some company stood up and heavily advertised solutions like NTG and Bundy & Assoc provide? There might be a tiny bit of advertising out there for it, but really, google searches will almost NEVER lead to either of you. The big boys are crushing you face time. And you're surprised companies aren't using systems like yours more? why?

                          I'm just guessing that they both have more than enough business as it is, why advertise for more?

                          DashrenderD scottalanmillerS 2 Replies Last reply Reply Quote 1
                          • DashrenderD
                            Dashrender @WrCombs
                            last edited by

                            @WrCombs said in Soft Phone issues:

                            @Dashrender said in Soft Phone issues:

                            @WrCombs said in Soft Phone issues:

                            @scottalanmiller said in Soft Phone issues:

                            Wait, like this Vast... https://www.vastbroadband.com/

                            This is just a consumer home service? No wonder they don't have any support. Those places would never be able to handle this. Even Cox and Comcast don't have any business phone offerings. This stuff is low end for a HOME user!

                            Yep, that's it.
                            anything to save a buck I guess

                            did they just buy this for this situation? or is that the whole service your company is using?

                            They bought this system for all 3 offices for both departments.
                            Long before COVID19

                            Well, you could present NTG or Bundy & Assoc offerings, likely showing a significant savings over what you have now... the only thing is the likely sunk cost in your current phones at the office.

                            WrCombsW 1 Reply Last reply Reply Quote 1
                            • DashrenderD
                              Dashrender @travisdh1
                              last edited by

                              @travisdh1 said in Soft Phone issues:

                              @Dashrender said in Soft Phone issues:

                              @scottalanmiller said in Soft Phone issues:

                              @WrCombs said in Soft Phone issues:

                              @scottalanmiller said in Soft Phone issues:

                              Wait, like this Vast... https://www.vastbroadband.com/

                              This is just a consumer home service? No wonder they don't have any support. Those places would never be able to handle this. Even Cox and Comcast don't have any business phone offerings. This stuff is low end for a HOME user!

                              Yep, that's it.
                              anything to save a buck I guess

                              Saves a buck? No way. That has to be SO expensive. That consumer crap is NEVER cheap. You always pay double to quadruple what a good business service costs.

                              Did you see they had a "business" offering on their website.

                              Scott - while I understand the POV you're taking - Why hasn't someone/some company stood up and heavily advertised solutions like NTG and Bundy & Assoc provide? There might be a tiny bit of advertising out there for it, but really, google searches will almost NEVER lead to either of you. The big boys are crushing you face time. And you're surprised companies aren't using systems like yours more? why?

                              I'm just guessing that they both have more than enough business as it is, why advertise for more?

                              That's not a real suggestion is? Does google think it has enough business? or Apple, or Microsoft or Amazon? I'm betting not. Why would NTG and Bundy be any different?

                              1 Reply Last reply Reply Quote 0
                              • WrCombsW
                                WrCombs @Dashrender
                                last edited by

                                @Dashrender said in Soft Phone issues:

                                @WrCombs said in Soft Phone issues:

                                @Dashrender said in Soft Phone issues:

                                @WrCombs said in Soft Phone issues:

                                @scottalanmiller said in Soft Phone issues:

                                Wait, like this Vast... https://www.vastbroadband.com/

                                This is just a consumer home service? No wonder they don't have any support. Those places would never be able to handle this. Even Cox and Comcast don't have any business phone offerings. This stuff is low end for a HOME user!

                                Yep, that's it.
                                anything to save a buck I guess

                                did they just buy this for this situation? or is that the whole service your company is using?

                                They bought this system for all 3 offices for both departments.
                                Long before COVID19

                                Well, you could present NTG or Bundy & Assoc offerings, likely showing a significant savings over what you have now... the only thing is the likely sunk cost in your current phones at the office.

                                Im Sure I Could.

                                DashrenderD 1 Reply Last reply Reply Quote 0
                                • DashrenderD
                                  Dashrender @WrCombs
                                  last edited by

                                  @WrCombs said in Soft Phone issues:

                                  @Dashrender said in Soft Phone issues:

                                  @WrCombs said in Soft Phone issues:

                                  @Dashrender said in Soft Phone issues:

                                  @WrCombs said in Soft Phone issues:

                                  @scottalanmiller said in Soft Phone issues:

                                  Wait, like this Vast... https://www.vastbroadband.com/

                                  This is just a consumer home service? No wonder they don't have any support. Those places would never be able to handle this. Even Cox and Comcast don't have any business phone offerings. This stuff is low end for a HOME user!

                                  Yep, that's it.
                                  anything to save a buck I guess

                                  did they just buy this for this situation? or is that the whole service your company is using?

                                  They bought this system for all 3 offices for both departments.
                                  Long before COVID19

                                  Well, you could present NTG or Bundy & Assoc offerings, likely showing a significant savings over what you have now... the only thing is the likely sunk cost in your current phones at the office.

                                  Im Sure I Could.

                                  Sometimes something like this is what propels you to the top super fast - I'm guessing similar to what happened to Scott when he started out.

                                  WrCombsW scottalanmillerS 2 Replies Last reply Reply Quote 0
                                  • WrCombsW
                                    WrCombs @Dashrender
                                    last edited by

                                    @Dashrender said in Soft Phone issues:

                                    @WrCombs said in Soft Phone issues:

                                    @Dashrender said in Soft Phone issues:

                                    @WrCombs said in Soft Phone issues:

                                    @Dashrender said in Soft Phone issues:

                                    @WrCombs said in Soft Phone issues:

                                    @scottalanmiller said in Soft Phone issues:

                                    Wait, like this Vast... https://www.vastbroadband.com/

                                    This is just a consumer home service? No wonder they don't have any support. Those places would never be able to handle this. Even Cox and Comcast don't have any business phone offerings. This stuff is low end for a HOME user!

                                    Yep, that's it.
                                    anything to save a buck I guess

                                    did they just buy this for this situation? or is that the whole service your company is using?

                                    They bought this system for all 3 offices for both departments.
                                    Long before COVID19

                                    Well, you could present NTG or Bundy & Assoc offerings, likely showing a significant savings over what you have now... the only thing is the likely sunk cost in your current phones at the office.

                                    Im Sure I Could.

                                    Sometimes something like this is what propels you to the top super fast - I'm guessing similar to what happened to Scott when he started out.

                                    Only issue, there's not a local guy in town for NTG 😉

                                    DashrenderD 2 Replies Last reply Reply Quote 1
                                    • DashrenderD
                                      Dashrender @WrCombs
                                      last edited by

                                      @WrCombs said in Soft Phone issues:

                                      @Dashrender said in Soft Phone issues:

                                      @WrCombs said in Soft Phone issues:

                                      @Dashrender said in Soft Phone issues:

                                      @WrCombs said in Soft Phone issues:

                                      @Dashrender said in Soft Phone issues:

                                      @WrCombs said in Soft Phone issues:

                                      @scottalanmiller said in Soft Phone issues:

                                      Wait, like this Vast... https://www.vastbroadband.com/

                                      This is just a consumer home service? No wonder they don't have any support. Those places would never be able to handle this. Even Cox and Comcast don't have any business phone offerings. This stuff is low end for a HOME user!

                                      Yep, that's it.
                                      anything to save a buck I guess

                                      did they just buy this for this situation? or is that the whole service your company is using?

                                      They bought this system for all 3 offices for both departments.
                                      Long before COVID19

                                      Well, you could present NTG or Bundy & Assoc offerings, likely showing a significant savings over what you have now... the only thing is the likely sunk cost in your current phones at the office.

                                      Im Sure I Could.

                                      Sometimes something like this is what propels you to the top super fast - I'm guessing similar to what happened to Scott when he started out.

                                      Only issue, there's not a local guy in town for NTG 😉

                                      /sigh - that's the point. You don't need anyone local for phones. The PBX is completely online. They can receive the phones and pre-program them, then mail them to you, or they can send them directly to you with fairly simple instructions on how to add them to the PBX, and then a config is pushed from the server to the phones.

                                      The vendor can even do firewall and network troubleshooting with your remotely if needed. of course someone at your location will need the admin level usernames/passwords for all equipment.

                                      scottalanmillerS 1 Reply Last reply Reply Quote 0
                                      • DashrenderD
                                        Dashrender @WrCombs
                                        last edited by

                                        @WrCombs said in Soft Phone issues:

                                        @Dashrender said in Soft Phone issues:

                                        @WrCombs said in Soft Phone issues:

                                        @Dashrender said in Soft Phone issues:

                                        @WrCombs said in Soft Phone issues:

                                        @Dashrender said in Soft Phone issues:

                                        @WrCombs said in Soft Phone issues:

                                        @scottalanmiller said in Soft Phone issues:

                                        Wait, like this Vast... https://www.vastbroadband.com/

                                        This is just a consumer home service? No wonder they don't have any support. Those places would never be able to handle this. Even Cox and Comcast don't have any business phone offerings. This stuff is low end for a HOME user!

                                        Yep, that's it.
                                        anything to save a buck I guess

                                        did they just buy this for this situation? or is that the whole service your company is using?

                                        They bought this system for all 3 offices for both departments.
                                        Long before COVID19

                                        Well, you could present NTG or Bundy & Assoc offerings, likely showing a significant savings over what you have now... the only thing is the likely sunk cost in your current phones at the office.

                                        Im Sure I Could.

                                        Sometimes something like this is what propels you to the top super fast - I'm guessing similar to what happened to Scott when he started out.

                                        Only issue, there's not a local guy in town for NTG 😉

                                        This is a constant failing of so much management - they are stuck with the thought that someone has to be local.

                                        HP sure in the heck isn't local in Omaha, they hire contractors to go to businesses to replace motherboards, etc for the onsite component. Those contractors are often hired by all the major players in that field, so one tech is doing HP, Dell, Lenovo, etc.

                                        This is super common today.

                                        scottalanmillerS 1 Reply Last reply Reply Quote 2
                                        • scottalanmillerS
                                          scottalanmiller @Dashrender
                                          last edited by

                                          @Dashrender said in Soft Phone issues:

                                          @scottalanmiller said in Soft Phone issues:

                                          @WrCombs said in Soft Phone issues:

                                          @scottalanmiller said in Soft Phone issues:

                                          Wait, like this Vast... https://www.vastbroadband.com/

                                          This is just a consumer home service? No wonder they don't have any support. Those places would never be able to handle this. Even Cox and Comcast don't have any business phone offerings. This stuff is low end for a HOME user!

                                          Yep, that's it.
                                          anything to save a buck I guess

                                          Saves a buck? No way. That has to be SO expensive. That consumer crap is NEVER cheap. You always pay double to quadruple what a good business service costs.

                                          Did you see they had a "business" offering on their website.

                                          Scott - while I understand the POV you're taking - Why hasn't someone/some company stood up and heavily advertised solutions like NTG and Bundy & Assoc provide? There might be a tiny bit of advertising out there for it, but really, google searches will almost NEVER lead to either of you. The big boys are crushing you face time. And you're surprised companies aren't using systems like yours more? why?

                                          Because customers hate business solutions and IT pros already know not to buy that stuff. Companies that care already do it this way, everyone else just wants to buy fluff marketing.

                                          If we marketed like them, we'd have to cost like them.

                                          1 Reply Last reply Reply Quote 0
                                          • scottalanmillerS
                                            scottalanmiller @travisdh1
                                            last edited by

                                            @travisdh1 said in Soft Phone issues:

                                            @Dashrender said in Soft Phone issues:

                                            @scottalanmiller said in Soft Phone issues:

                                            @WrCombs said in Soft Phone issues:

                                            @scottalanmiller said in Soft Phone issues:

                                            Wait, like this Vast... https://www.vastbroadband.com/

                                            This is just a consumer home service? No wonder they don't have any support. Those places would never be able to handle this. Even Cox and Comcast don't have any business phone offerings. This stuff is low end for a HOME user!

                                            Yep, that's it.
                                            anything to save a buck I guess

                                            Saves a buck? No way. That has to be SO expensive. That consumer crap is NEVER cheap. You always pay double to quadruple what a good business service costs.

                                            Did you see they had a "business" offering on their website.

                                            Scott - while I understand the POV you're taking - Why hasn't someone/some company stood up and heavily advertised solutions like NTG and Bundy & Assoc provide? There might be a tiny bit of advertising out there for it, but really, google searches will almost NEVER lead to either of you. The big boys are crushing you face time. And you're surprised companies aren't using systems like yours more? why?

                                            I'm just guessing that they both have more than enough business as it is, why advertise for more?

                                            Well, more would definitely be nice.

                                            1 Reply Last reply Reply Quote 0
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