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    Soft Phone issues

    Scheduled Pinned Locked Moved Unsolved IT Discussion
    wrcombsubntsip phones
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    • scottalanmillerS
      scottalanmiller @WrCombs
      last edited by

      @WrCombs said in Soft Phone issues:

      @scottalanmiller said in Soft Phone issues:

      Good learning experience on how to modify that setting.

      We do a load of phones, and tons of specifically those routers, and we've yet to see SIP-ALG break anything on them. They are unique in that respect, from what we've seen. SIP-ALG traditionally is the SIP blocker (for no good reason.)

      But the issue you are seeing is almost certainly with the phone provider.

      It cleared up the phone quality a little bit, but they're telling me it's my firewall, even after shutting that off, and running a restart just to be safe.

      Yeah, every scam phone company that can't figure out how to manage phones says that. We deal with that all the time. We generally tell customers to just take their existing phone, attach it to a good service, and see how it works perfectly with no network changes. Then they realize that they were being scammed and fire the con artists.

      You are just stuck that they don't know how to fix their phone system and you aren't the boss so can't fire them.

      WrCombsW 1 Reply Last reply Reply Quote 2
      • WrCombsW
        WrCombs @scottalanmiller
        last edited by

        @scottalanmiller said in Soft Phone issues:

        @WrCombs said in Soft Phone issues:

        @scottalanmiller said in Soft Phone issues:

        Good learning experience on how to modify that setting.

        We do a load of phones, and tons of specifically those routers, and we've yet to see SIP-ALG break anything on them. They are unique in that respect, from what we've seen. SIP-ALG traditionally is the SIP blocker (for no good reason.)

        But the issue you are seeing is almost certainly with the phone provider.

        It cleared up the phone quality a little bit, but they're telling me it's my firewall, even after shutting that off, and running a restart just to be safe.

        Yeah, every scam phone company that can't figure out how to manage phones says that. We deal with that all the time. We generally tell customers to just take their existing phone, attach it to a good service, and see how it works perfectly with no network changes. Then they realize that they were being scammed and fire the con artists.

        You are just stuck that they don't know how to fix their phone system and you aren't the boss so can't fire them.

        basically

        scottalanmillerS 1 Reply Last reply Reply Quote 0
        • scottalanmillerS
          scottalanmiller @WrCombs
          last edited by

          @WrCombs said in Soft Phone issues:

          @scottalanmiller said in Soft Phone issues:

          @WrCombs said in Soft Phone issues:

          @scottalanmiller said in Soft Phone issues:

          Good learning experience on how to modify that setting.

          We do a load of phones, and tons of specifically those routers, and we've yet to see SIP-ALG break anything on them. They are unique in that respect, from what we've seen. SIP-ALG traditionally is the SIP blocker (for no good reason.)

          But the issue you are seeing is almost certainly with the phone provider.

          It cleared up the phone quality a little bit, but they're telling me it's my firewall, even after shutting that off, and running a restart just to be safe.

          Yeah, every scam phone company that can't figure out how to manage phones says that. We deal with that all the time. We generally tell customers to just take their existing phone, attach it to a good service, and see how it works perfectly with no network changes. Then they realize that they were being scammed and fire the con artists.

          You are just stuck that they don't know how to fix their phone system and you aren't the boss so can't fire them.

          basically

          It's an awesome sales tactic because it's black and white. Customers instantly know that they aren't dealing with telephone engineers, but just sales people looking for the easy sale and when things break, they get left without support or options.

          1 Reply Last reply Reply Quote 2
          • DashrenderD
            Dashrender @WrCombs
            last edited by

            @WrCombs said in Soft Phone issues:

            @scottalanmiller said in Soft Phone issues:

            @WrCombs said in Soft Phone issues:

            Running an EdgeRouter Lite

            But what about the firewall that blocks traffic to the PBX?

            No idea what that is, but that's controlled by the company. I took this the guys who work with them on these issues, I got a few complaints from customers while on the phone with them.. had to call from the Cell phone it's self so they could understand and here me.. Saw these errors after restarting the apps. Thought I'd see if this was something wrong with my firewall are not..

            Not what you've said in the past - you said your company hired the firewall services out so they would have a "managed" firewall situation.

            WrCombsW scottalanmillerS 2 Replies Last reply Reply Quote 0
            • DashrenderD
              Dashrender
              last edited by

              As a test, plug your laptop directly into the Cable modem (you'll have to reboot the cable modem for it to recognize the new connection, and try it - if it still has issues, you know it's not your ER-L.

              One could argue that the windows firewall was the issue, but that seems very unlikely.

              1 Reply Last reply Reply Quote 1
              • WrCombsW
                WrCombs @Dashrender
                last edited by

                @Dashrender said in Soft Phone issues:

                @WrCombs said in Soft Phone issues:

                @scottalanmiller said in Soft Phone issues:

                @WrCombs said in Soft Phone issues:

                Running an EdgeRouter Lite

                But what about the firewall that blocks traffic to the PBX?

                No idea what that is, but that's controlled by the company. I took this the guys who work with them on these issues, I got a few complaints from customers while on the phone with them.. had to call from the Cell phone it's self so they could understand and here me.. Saw these errors after restarting the apps. Thought I'd see if this was something wrong with my firewall are not..

                Not what you've said in the past - you said your company hired the firewall services out so they would have a "managed" firewall situation.

                for our customers.

                WrCombsW 1 Reply Last reply Reply Quote 0
                • WrCombsW
                  WrCombs @WrCombs
                  last edited by

                  @WrCombs said in Soft Phone issues:

                  @Dashrender said in Soft Phone issues:

                  @WrCombs said in Soft Phone issues:

                  @scottalanmiller said in Soft Phone issues:

                  @WrCombs said in Soft Phone issues:

                  Running an EdgeRouter Lite

                  But what about the firewall that blocks traffic to the PBX?

                  No idea what that is, but that's controlled by the company. I took this the guys who work with them on these issues, I got a few complaints from customers while on the phone with them.. had to call from the Cell phone it's self so they could understand and here me.. Saw these errors after restarting the apps. Thought I'd see if this was something wrong with my firewall are not..

                  Not what you've said in the past - you said your company hired the firewall services out so they would have a "managed" firewall situation.

                  for our customers.

                  and Vast controls the firewall for us at the office so its "managed"

                  1 Reply Last reply Reply Quote 0
                  • DashrenderD
                    Dashrender
                    last edited by

                    Where is your PBX located?

                    WrCombsW 1 Reply Last reply Reply Quote 0
                    • WrCombsW
                      WrCombs @Dashrender
                      last edited by

                      @Dashrender said in Soft Phone issues:

                      Where is your PBX located?

                      I dont have that information.

                      scottalanmillerS 1 Reply Last reply Reply Quote 0
                      • scottalanmillerS
                        scottalanmiller @WrCombs
                        last edited by

                        @WrCombs said in Soft Phone issues:

                        @Dashrender said in Soft Phone issues:

                        Where is your PBX located?

                        I dont have that information.

                        how does your softphone get set up?

                        WrCombsW 1 Reply Last reply Reply Quote 0
                        • WrCombsW
                          WrCombs @scottalanmiller
                          last edited by

                          @scottalanmiller said in Soft Phone issues:

                          @WrCombs said in Soft Phone issues:

                          @Dashrender said in Soft Phone issues:

                          Where is your PBX located?

                          I dont have that information.

                          how does your softphone get set up?

                          through an app

                          scottalanmillerS 1 Reply Last reply Reply Quote 0
                          • scottalanmillerS
                            scottalanmiller @Dashrender
                            last edited by

                            @Dashrender said in Soft Phone issues:

                            @WrCombs said in Soft Phone issues:

                            @scottalanmiller said in Soft Phone issues:

                            @WrCombs said in Soft Phone issues:

                            Running an EdgeRouter Lite

                            But what about the firewall that blocks traffic to the PBX?

                            No idea what that is, but that's controlled by the company. I took this the guys who work with them on these issues, I got a few complaints from customers while on the phone with them.. had to call from the Cell phone it's self so they could understand and here me.. Saw these errors after restarting the apps. Thought I'd see if this was something wrong with my firewall are not..

                            Not what you've said in the past - you said your company hired the firewall services out so they would have a "managed" firewall situation.

                            Where "managed" = "finger pointing."

                            WrCombsW 1 Reply Last reply Reply Quote 1
                            • WrCombsW
                              WrCombs @scottalanmiller
                              last edited by

                              @scottalanmiller said in Soft Phone issues:

                              @Dashrender said in Soft Phone issues:

                              @WrCombs said in Soft Phone issues:

                              @scottalanmiller said in Soft Phone issues:

                              @WrCombs said in Soft Phone issues:

                              Running an EdgeRouter Lite

                              But what about the firewall that blocks traffic to the PBX?

                              No idea what that is, but that's controlled by the company. I took this the guys who work with them on these issues, I got a few complaints from customers while on the phone with them.. had to call from the Cell phone it's self so they could understand and here me.. Saw these errors after restarting the apps. Thought I'd see if this was something wrong with my firewall are not..

                              Not what you've said in the past - you said your company hired the firewall services out so they would have a "managed" firewall situation.

                              Where "managed" = "finger pointing."

                              basically

                              1 Reply Last reply Reply Quote 0
                              • scottalanmillerS
                                scottalanmiller @WrCombs
                                last edited by

                                @WrCombs said in Soft Phone issues:

                                @scottalanmiller said in Soft Phone issues:

                                @WrCombs said in Soft Phone issues:

                                @Dashrender said in Soft Phone issues:

                                Where is your PBX located?

                                I dont have that information.

                                how does your softphone get set up?

                                through an app

                                Oh, you don't enter the details?

                                WrCombsW 1 Reply Last reply Reply Quote 0
                                • WrCombsW
                                  WrCombs @scottalanmiller
                                  last edited by

                                  @scottalanmiller said in Soft Phone issues:

                                  @WrCombs said in Soft Phone issues:

                                  @scottalanmiller said in Soft Phone issues:

                                  @WrCombs said in Soft Phone issues:

                                  @Dashrender said in Soft Phone issues:

                                  Where is your PBX located?

                                  I dont have that information.

                                  how does your softphone get set up?

                                  through an app

                                  Oh, you don't enter the details?

                                  we enter our phone number and password

                                  DashrenderD 1 Reply Last reply Reply Quote 0
                                  • DashrenderD
                                    Dashrender @WrCombs
                                    last edited by

                                    @WrCombs said in Soft Phone issues:

                                    @scottalanmiller said in Soft Phone issues:

                                    @WrCombs said in Soft Phone issues:

                                    @scottalanmiller said in Soft Phone issues:

                                    @WrCombs said in Soft Phone issues:

                                    @Dashrender said in Soft Phone issues:

                                    Where is your PBX located?

                                    I dont have that information.

                                    how does your softphone get set up?

                                    through an app

                                    Oh, you don't enter the details?

                                    we enter our phone number and password

                                    And not a server address?

                                    What app are you using on the phone?

                                    I know Bria, for example, can supply the server info to the clients - they are a heavily managed SIP client.

                                    WrCombsW 1 Reply Last reply Reply Quote 0
                                    • WrCombsW
                                      WrCombs @Dashrender
                                      last edited by

                                      @Dashrender said in Soft Phone issues:

                                      @WrCombs said in Soft Phone issues:

                                      @scottalanmiller said in Soft Phone issues:

                                      @WrCombs said in Soft Phone issues:

                                      @scottalanmiller said in Soft Phone issues:

                                      @WrCombs said in Soft Phone issues:

                                      @Dashrender said in Soft Phone issues:

                                      Where is your PBX located?

                                      I dont have that information.

                                      how does your softphone get set up?

                                      through an app

                                      Oh, you don't enter the details?

                                      we enter our phone number and password

                                      And not a server address?

                                      What app are you using on the phone?

                                      I know Bria, for example, can supply the server info to the clients - they are a heavily managed SIP client.

                                      it's called the Vast Communicator.
                                      No server address

                                      1 Reply Last reply Reply Quote 0
                                      • scottalanmillerS
                                        scottalanmiller
                                        last edited by

                                        Wait, like this Vast... https://www.vastbroadband.com/

                                        This is just a consumer home service? No wonder they don't have any support. Those places would never be able to handle this. Even Cox and Comcast don't have any business phone offerings. This stuff is low end for a HOME user!

                                        WrCombsW 1 Reply Last reply Reply Quote 1
                                        • WrCombsW
                                          WrCombs @scottalanmiller
                                          last edited by

                                          @scottalanmiller said in Soft Phone issues:

                                          Wait, like this Vast... https://www.vastbroadband.com/

                                          This is just a consumer home service? No wonder they don't have any support. Those places would never be able to handle this. Even Cox and Comcast don't have any business phone offerings. This stuff is low end for a HOME user!

                                          Yep, that's it.
                                          anything to save a buck I guess

                                          DashrenderD scottalanmillerS 2 Replies Last reply Reply Quote 0
                                          • DashrenderD
                                            Dashrender @WrCombs
                                            last edited by

                                            @WrCombs said in Soft Phone issues:

                                            @scottalanmiller said in Soft Phone issues:

                                            Wait, like this Vast... https://www.vastbroadband.com/

                                            This is just a consumer home service? No wonder they don't have any support. Those places would never be able to handle this. Even Cox and Comcast don't have any business phone offerings. This stuff is low end for a HOME user!

                                            Yep, that's it.
                                            anything to save a buck I guess

                                            did they just buy this for this situation? or is that the whole service your company is using?

                                            WrCombsW 1 Reply Last reply Reply Quote 0
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