@Dashrender said in What Are You Doing Right Now:

@WrCombs said in What Are You Doing Right Now:

@DustinB3403 said in What Are You Doing Right Now:

@WrCombs Your work seems so odd to me, like your business acts like an MSP, but only for 1 product only.

Seems odd to not earn more money by managing everything like many MSPs.

Trust Me, I've explained to benefits of Pushing both POS and other products (such as Phones, internet, Manager Devices, etc.) and it falls on deaf ears.
I did however find another company similar to mine, but the owner is an old MCSE (i think that's what he said) holder and worked for an MSP before he started a POS business, and he does Phones, internet, manager devices, etc.. He and I have been Conversing recently

Not sure what the MCSE matters here?

Maybe I was Just sharing his history?

@DustinB3403 said in What Are You Doing Right Now:

@WrCombs Your work seems so odd to me, like your business acts like an MSP, but only for 1 product only.

Seems odd to not earn more money by managing everything like many MSPs.

Trust Me, I've explained to benefits of Pushing both POS and other products (such as Phones, internet, Manager Devices, etc.) and it falls on deaf ears.
I did however find another company similar to mine, but the owner is an old MCSE (i think that's what he said) holder and worked for an MSP before he started a POS business, and he does Phones, internet, manager devices, etc.. He and I have been Conversing recently

@DustinB3403 said in What Are You Doing Right Now:

This is really a question of what is the customer paying for. If they are paying for you (your employer) to handle everything for them then a site call isn't unrealistic.

If they are paying for some lower level of support then go to the site and have your sales team/account rep handle getting paid for the time and travel (of course email ahead to notify).

They pay for Over the Phone Support - That's it.
If we go on site, they have to put in writing they will pay us for the On Site Call-

5 mintues after this call, their GM called and got the internet working, then I remoted in and Fixed everything 2 minutes later.

Would have been 2.5 hours before I got to the site - and that amount of down time is not ideal for Restaurants.

@DustinB3403 said in What Are You Doing Right Now:

@WrCombs said in What Are You Doing Right Now:

Honestly some people shouldn't work with any kind of technology.
: "My internets down, this isn't working / That isnt working "
"Okay, Can you restart the Modem? then the Router? "

"what do you mean? I call you to fix this stuff. You can't connect in and fix it??"

"No.. You said it yourself, you dont have internet..how am I supposed to connect into your site using internet that isn't working..."

"what do we pay you for then?"

Drive out to the client if they are paying you to handle everything for them.

This isn't unrealistic... If the site is down and you believe restarting the equipment will fix it.

They Dont Pay us to handle anything except their Point of Sale. Everything is handled by another company.

Honestly some people shouldn't work with any kind of technology.
: "My internets down, this isn't working / That isnt working "
"Okay, Can you restart the Modem? then the Router? "

"what do you mean? I call you to fix this stuff. You can't connect in and fix it??"

"No.. You said it yourself, you dont have internet..how am I supposed to connect into your site using internet that isn't working..."

"what do we pay you for then?"

@Dashrender said in What Are You Doing Right Now:

@WrCombs said in What Are You Doing Right Now:

@Dashrender said in What Are You Doing Right Now:

@WrCombs said in What Are You Doing Right Now:

Just finished a 65 hour work week.. and I have to go in tomorrow morning and take my son with me to figure out a tablet issue.. while I'm on call... I've been having a horrible time lately and it's just getting worse..

At least your hourly...
and didn't you just buy a house? extra money to do some repairs, etc.

Atleast I'm hourly.. LOL Right?

And I did but that's even more stressful because the underwriter hasn't fulfilled the loan yet because they are scared because it Quadruples my monthly bills as of right now, and they think I wont be able to afford it.

LOL - of course, that happens to anyone who lives with relatives basically rent free and suddenly has to pay all the bills themselves.

Yeah, So its taking a little longer than they want it to.

@Dashrender said in What Are You Doing Right Now:

@WrCombs said in What Are You Doing Right Now:

Just finished a 65 hour work week.. and I have to go in tomorrow morning and take my son with me to figure out a tablet issue.. while I'm on call... I've been having a horrible time lately and it's just getting worse..

At least your hourly...
and didn't you just buy a house? extra money to do some repairs, etc.

Atleast I'm hourly.. LOL Right?

And I did but that's even more stressful because the underwriter hasn't fulfilled the loan yet because they are scared because it Quadruples my monthly bills as of right now, and they think I wont be able to afford it.

Just finished a 65 hour work week.. and I have to go in tomorrow morning and take my son with me to figure out a tablet issue.. while I'm on call... I've been having a horrible time lately and it's just getting worse..

@siringo said in What Are You Doing Right Now:

@WrCombs said in What Are You Doing Right Now:

Got the appraisal back on my house - they're appraising it at what I asked for the loan on, so looks like In 10 Days I'll own a home !
But for now, Coffee number 1 day, grabbing #2 and going through the weekend stuff

Hey congratulations, best of luck with it all.

appreciate it

Got the appraisal back on my house - they're appraising it at what I asked for the loan on, so looks like In 10 Days I'll own a home !
But for now, Coffee number 1 day, grabbing #2 and going through the weekend stuff