Hello all, again..

My name is Will, Im 19 will be 20 in a couple months, I took a class in Middle School based on Cisco. So I have a basic idea on It, but really nothing further. I have a almost 2 year old son who loves to sit in front of the computer with me as I work, I think ive watched the minion movie on Netflix at least 100 times since my son became obsessed.

The start of my day included Coffee and ML is more or less my newspaper every morning reading forms.I was asked to join ML by My Uncle, who you all know as @Dashrender
Im learning everyday and the more I read, and take part in conversations and the hands on experience I feel my skills improving little by little.

Not to mention making sure I use the right terminology ;)

edit Im interested in sever OS operations as well as Networking ( blame it on Cisco class from middle school) have a little practice in writing HTMI, which has to be my least favorite thing in the world of Computers. One day im hoping to have a job as network Admin or something along those lines.

Me: No we cant see your site online. . .

Customer: But we have internet.

me:Yes I know you have internet. but you are still running Windows XP, and Windows XP doesnt support net frame work 4.2 or higher which is what is needed to run the Command Center Agent (our Remote desktop software) .

customer: what am I paying you for then ? arent you guys supposed to notify me.??

Me: Yeah, and we did.. multiple times actually . however we don't upgrade the OS for free ( not my policy).

Customer: What am I paying all this money for then?

Me: For me to tell you you need to upgrade your OS, and for us to fix your many issues you've had . Everything is well documented and what you are paying for compared to what you get is actually really fair based on your call loads.

Customer: Can I speak to someone else?

Me: they will tell you the same thing... but sure, here's My Boss.

Im ready for tequila.

Update - No one in the house is showing symptoms. No fevers or anything - Doctor said if we dont show symptoms by friday (this week) we can end our quarantine.. SO far So good.

Back to the original Thread -

Heard from the Network company - they also agree 2 APs are too close together and could be causing a lot of the issues here. They will be doing maintenance next week about this to get it resolved for testing purposes.
He is building a map and looking into other solutions, and he talked with the owner and let him know he was engaged and that we were working together to get this resolved.

:)

So we had a meeting to discuss moving forward and my boss made this comment :

"Guys, Dont be afraid to get on to the forum and list servers via email and ask questions. Will, You are really good about getting the question out there and asking questions giving information. Keep that up and dont be afraid to use it as we move forward."

SO Thank you ML for teaching me how to ask questions in an open forum such as this one :D

Just finished filling my Taxes Not getting much back but I literally doubled my income from a year ago today.
and technically I no longer live below the poverty line ! in my state.
I'm proud of myself.

@LilAng said in What Are You Doing Right Now:

Literally everyone on here.

Ha. Just wait until you use the wrong word for something.
You aint seen nothing yet.

I think we all agree when I say ...

I Hate Printers

@StuartJordan said in What Are You Doing Right Now:

Finally made the move, I've still got windows on my laptop that I will use for my music creation but, main desktop is now windows free.

You Joined the Dark Side,

Now quick, You're complimentary cookies are waiting for you in the break room .

Im 19, new to IT have a little under my belt. not much. I started to love computers and really pick on how things worked with them around 7th grade while taking an IT essentials course that focused on cisco networking systems, from there every chance i had i was on a computer poking around and seeing what they could do as i learned more, i wanted to do more.

@wrcombs said in What Are You Doing Right Now:

@scottalanmiller said in What Are You Doing Right Now:

@wrcombs said in What Are You Doing Right Now:

would i even continue to send them my resume ?

Contact them and express the opportunity for you to run the firm for them because clearly, they have no idea about the most basic stuff.

Now I'm curious to see how that conversation would go.

Hi, I was trying to get on your website to get more information about your company, and I notice that you're getting a certificate error for invalid certificate, That can't be right, youre an IT consulting firm so are you using a self signed cert? I can help you get your website certificate up to date for you, I'll bill you of course or we can talk about my employment at your firm.

I dont think that'd go over well.

@scottalanmiller said in What Are You Doing Right Now:

@wrcombs said in What Are You Doing Right Now:

would i even continue to send them my resume ?

Contact them and express the opportunity for you to run the firm for them because clearly, they have no idea about the most basic stuff.

Now I'm curious to see how that conversation would go.

This is a IT consulting Firm Local to me, and I was looking to send them my resume ...

but it looks like their cert is invalid or self signed..
So that begs the question

1. is it normal to use a self signed cert on a public webpage?
2. would i even continue to send them my resume ?

interesting.

I'm working from home today; the Dog decided at 6:00 this morning that she was going to get into a bunch of things that she shouldnt and ate some things not so good for her.. Called the Vet and was told to keep an eye on her.

Network + videos and a glass of Cabernet 2016

I've said it before, but man I HATE payment device companies. . .

@scottalanmiller said in Email Send Error Research:

@wrcombs said in Email Send Error Research:

@scottalanmiller said in Email Send Error Research:

@wrcombs said in Email Send Error Research:

@scottalanmiller said in Email Send Error Research:

@wrcombs said in Email Send Error Research:

@scottalanmiller said in Email Send Error Research:

@wrcombs said in Email Send Error Research:

@scottalanmiller said in Email Send Error Research:

@wrcombs said in Email Send Error Research:

@scottalanmiller said in Email Send Error Research:

@wrcombs said in Email Send Error Research:

@dashrender said in Email Send Error Research:

@wrcombs said in Email Send Error Research:

@jaredbusch said in Email Send Error Research:

@wrcombs said in Email Send Error Research:

So would it likely to assume that Username and password are incorrect ?

If the computer receives email, then the username and password were likely correct. Outlook's account setup wizard will only ask for the information one time by default.

Customer claims everything worked up unitl Feb. 18th (just heard this today..) then it stopped working

you mentioned three locations before - is this person using a laptop and traveling between these locations?
You also mentioned that it worked at the other locations just not at this one location - is that still accurate?

This is still accurate - yes.
3 locations - all similar hardware setup -
Back office Manager PC, Server, Rack and hosted firewall.

He has 3 different email accounts setup - 1 for each restaurant location .

he travels with a laptop and can't send emails from this 1 location neither on his laptop over Wifi , nor on the Manager PC.

Ah, if it is location based, that certainly sounds like the firewall managers have gotten heavy handed and decided that email apps like Outlook are going to be blocked at a network level.

Was on the phone with the firewall admin team yesterday, and they showed that emails were leaving the site through the firewall ....

Can you do the standard networking test with telnet? That will tell you more than anything.

That "emails" are leaving the site is not at all the same as "his emails are leaving the site." It's pretty standard to have email locked to a single port from a single machine. So that they showed you that working and not what you asked about, is telling on its own.

Telnet is not active on the Server or the manager pc.. sadly

Do you mean... "installed?" Active is a weird way to say that.

I thought in windows it was apart of the Features -

It is. A feature that you need to install. It's just an application like any other.

Ah, well then, yeah it's not installed on either PC.
It is on my Laptop, but I'm not at the site.

And you aren't even a desktop admin to install it? I'm not surprised, but they are really blocking you from basic troubleshooting.

I am for the Server - but I can't install it in the middle of the day because it requires a reboot.

What? No way does telnet client require a reboot, lol. Just install PuTTY instead. Telnet is literally the simplest thing in the universe.

Everytime I've installed Telnet i've had to reboot.

@scottalanmiller said in Email Send Error Research:

@wrcombs said in Email Send Error Research:

@scottalanmiller said in Email Send Error Research:

@wrcombs said in Email Send Error Research:

@scottalanmiller said in Email Send Error Research:

@wrcombs said in Email Send Error Research:

@scottalanmiller said in Email Send Error Research:

@wrcombs said in Email Send Error Research:

@scottalanmiller said in Email Send Error Research:

@wrcombs said in Email Send Error Research:

@dashrender said in Email Send Error Research:

@wrcombs said in Email Send Error Research:

@jaredbusch said in Email Send Error Research:

@wrcombs said in Email Send Error Research:

So would it likely to assume that Username and password are incorrect ?

If the computer receives email, then the username and password were likely correct. Outlook's account setup wizard will only ask for the information one time by default.

Customer claims everything worked up unitl Feb. 18th (just heard this today..) then it stopped working

you mentioned three locations before - is this person using a laptop and traveling between these locations?
You also mentioned that it worked at the other locations just not at this one location - is that still accurate?

This is still accurate - yes.
3 locations - all similar hardware setup -
Back office Manager PC, Server, Rack and hosted firewall.

He has 3 different email accounts setup - 1 for each restaurant location .

he travels with a laptop and can't send emails from this 1 location neither on his laptop over Wifi , nor on the Manager PC.

Ah, if it is location based, that certainly sounds like the firewall managers have gotten heavy handed and decided that email apps like Outlook are going to be blocked at a network level.

Was on the phone with the firewall admin team yesterday, and they showed that emails were leaving the site through the firewall ....

Can you do the standard networking test with telnet? That will tell you more than anything.

That "emails" are leaving the site is not at all the same as "his emails are leaving the site." It's pretty standard to have email locked to a single port from a single machine. So that they showed you that working and not what you asked about, is telling on its own.

Telnet is not active on the Server or the manager pc.. sadly

Do you mean... "installed?" Active is a weird way to say that.

I thought in windows it was apart of the Features -

It is. A feature that you need to install. It's just an application like any other.

Ah, well then, yeah it's not installed on either PC.
It is on my Laptop, but I'm not at the site.

And you aren't even a desktop admin to install it? I'm not surprised, but they are really blocking you from basic troubleshooting.

I am for the Server - but I can't install it in the middle of the day because it requires a reboot.

@scottalanmiller said in Email Send Error Research:

@wrcombs said in Email Send Error Research:

@scottalanmiller said in Email Send Error Research:

@wrcombs said in Email Send Error Research:

@scottalanmiller said in Email Send Error Research:

@wrcombs said in Email Send Error Research:

@scottalanmiller said in Email Send Error Research:

@wrcombs said in Email Send Error Research:

@dashrender said in Email Send Error Research:

@wrcombs said in Email Send Error Research:

@jaredbusch said in Email Send Error Research:

@wrcombs said in Email Send Error Research:

So would it likely to assume that Username and password are incorrect ?

If the computer receives email, then the username and password were likely correct. Outlook's account setup wizard will only ask for the information one time by default.

Customer claims everything worked up unitl Feb. 18th (just heard this today..) then it stopped working

you mentioned three locations before - is this person using a laptop and traveling between these locations?
You also mentioned that it worked at the other locations just not at this one location - is that still accurate?

This is still accurate - yes.
3 locations - all similar hardware setup -
Back office Manager PC, Server, Rack and hosted firewall.

He has 3 different email accounts setup - 1 for each restaurant location .

he travels with a laptop and can't send emails from this 1 location neither on his laptop over Wifi , nor on the Manager PC.

Ah, if it is location based, that certainly sounds like the firewall managers have gotten heavy handed and decided that email apps like Outlook are going to be blocked at a network level.

Was on the phone with the firewall admin team yesterday, and they showed that emails were leaving the site through the firewall ....

Can you do the standard networking test with telnet? That will tell you more than anything.

That "emails" are leaving the site is not at all the same as "his emails are leaving the site." It's pretty standard to have email locked to a single port from a single machine. So that they showed you that working and not what you asked about, is telling on its own.

Telnet is not active on the Server or the manager pc.. sadly

Do you mean... "installed?" Active is a weird way to say that.

I thought in windows it was apart of the Features -

It is. A feature that you need to install. It's just an application like any other.

Ah, well then, yeah it's not installed on either PC.
It is on my Laptop, but I'm not at the site.

@scottalanmiller said in Email Send Error Research:

@wrcombs said in Email Send Error Research:

@scottalanmiller said in Email Send Error Research:

@wrcombs said in Email Send Error Research:

@scottalanmiller said in Email Send Error Research:

@wrcombs said in Email Send Error Research:

@dashrender said in Email Send Error Research:

@wrcombs said in Email Send Error Research:

@jaredbusch said in Email Send Error Research:

@wrcombs said in Email Send Error Research:

So would it likely to assume that Username and password are incorrect ?

If the computer receives email, then the username and password were likely correct. Outlook's account setup wizard will only ask for the information one time by default.

Customer claims everything worked up unitl Feb. 18th (just heard this today..) then it stopped working

you mentioned three locations before - is this person using a laptop and traveling between these locations?
You also mentioned that it worked at the other locations just not at this one location - is that still accurate?

This is still accurate - yes.
3 locations - all similar hardware setup -
Back office Manager PC, Server, Rack and hosted firewall.

He has 3 different email accounts setup - 1 for each restaurant location .

he travels with a laptop and can't send emails from this 1 location neither on his laptop over Wifi , nor on the Manager PC.

Ah, if it is location based, that certainly sounds like the firewall managers have gotten heavy handed and decided that email apps like Outlook are going to be blocked at a network level.

Was on the phone with the firewall admin team yesterday, and they showed that emails were leaving the site through the firewall ....

Can you do the standard networking test with telnet? That will tell you more than anything.

That "emails" are leaving the site is not at all the same as "his emails are leaving the site." It's pretty standard to have email locked to a single port from a single machine. So that they showed you that working and not what you asked about, is telling on its own.

Telnet is not active on the Server or the manager pc.. sadly

Do you mean... "installed?" Active is a weird way to say that.

I thought in windows it was apart of the Features -