What Are You Doing Right Now
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@DustinB3403 said in What Are You Doing Right Now:
@WrCombs said in What Are You Doing Right Now:
@DustinB3403 said in What Are You Doing Right Now:
@WrCombs said in What Are You Doing Right Now:
@DustinB3403 said in What Are You Doing Right Now:
An entire 10 minute conversation about how, we know your business can't sell Ubiquiti equipment, for you eventually say "Oh that's what you mean by sell" for us to all have a
.feeling better now?
No, not really. Quit being a dumbass and have more coffee.
How exactly was I being a dumbass?
because I made a post about it.
You're absolutely right.Because, a 5 minute investigation into the sales practices would've told you enough that reselling isn't viable. But you can recommend and support the equipment, just not sell it direct.
Have your sales dick look at it in the approach of "Ubiquiti is enterprise grade gear, but due to volume limits we can't sell direct but can sell our advice on what equipment to use and we can also support said recommendations with professional support."
what's funny is I never said anything about reselling or selling the equipment.
I said I was trying to convince the salesman to go to with unifi ap's rather than cisco.reselling came about from you guys, Not me.
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@WrCombs said in What Are You Doing Right Now:
I said I was trying to convince the salesman to go to with unifi ap's rather than cisco.
What purpose does the sale guy have to the conversation if not to be convinced to sell something?
FFS
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@WrCombs said in What Are You Doing Right Now:
what's funny is I never said anything about reselling or selling the equipment.
I said I was trying to convince the salesman to go to with unifi ap's rather than cisco.Aren't those one and the same? what is he doing with them if not selling them? I'm confused.
Is he the sales guy, or a consultant?
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@WrCombs you need to help separate this conversation.
You mentioning Ubiquiti to your Sales guy, was for what purpose?
The business you work for sells and supports POS systems correct?
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@DustinB3403 said in What Are You Doing Right Now:
@WrCombs said in What Are You Doing Right Now:
I said I was trying to convince the salesman to go to with unifi ap's rather than cisco.
What purpose does the sale guy have to the conversation if not to be convinced to sell something?
FFS
OK. from the top .
He asked for suggestions, and I gave him my Opinion.
that was the conversation. -
@DustinB3403 said in What Are You Doing Right Now:
@WrCombs you need to help separate this conversation.
You mentioning Ubiquiti to your Sales guy, was for what purpose?
The business you work for sells and supports POS systems correct?
lol the original post said they were looking for APs for software, so super confusing from the start
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@WrCombs said in What Are You Doing Right Now:
@DustinB3403 said in What Are You Doing Right Now:
@WrCombs said in What Are You Doing Right Now:
I said I was trying to convince the salesman to go to with unifi ap's rather than cisco.
What purpose does the sale guy have to the conversation if not to be convinced to sell something?
FFS
OK. from the top .
He asked for suggestions, and I gave him my Opinion.
that was the conversation.And they are trying to tell you that you cannot give this kind of suggestion because you cannot resell it.
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@DustinB3403 said in What Are You Doing Right Now:
@WrCombs you need to help separate this conversation.
You mentioning Ubiquiti to your Sales guy, was for what purpose?
as an AP for a new software we are using/selling now. we just got the contract for a mobile solution to POS systems.
The business you work for sells and supports POS systems correct?
yes, the new software is IPAD based and needs an AP to connect wireless network to run the system correctly.
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@bnrstnr said in What Are You Doing Right Now:
@DustinB3403 said in What Are You Doing Right Now:
@WrCombs you need to help separate this conversation.
You mentioning Ubiquiti to your Sales guy, was for what purpose?
The business you work for sells and supports POS systems correct?
lol the original post said they were looking for APs for software, so super confusing from the start
How are you confused?
ipad based software so it can not have a physical connection like the rest of the systems we support(hardware wise) so we need ap's for ipads that runt the software. -
@WrCombs said in What Are You Doing Right Now:
@bnrstnr said in What Are You Doing Right Now:
@DustinB3403 said in What Are You Doing Right Now:
@WrCombs you need to help separate this conversation.
You mentioning Ubiquiti to your Sales guy, was for what purpose?
The business you work for sells and supports POS systems correct?
lol the original post said they were looking for APs for software, so super confusing from the start
How are you confused?
ipad based software so it can not have a physical connection like the rest of the systems we support(hardware wise) so we need ap's for ipads that runt the software.Because the iPad bit didn't come until later...
@WrCombs said in What Are You Doing Right Now:
Trying to convince the sales man to go with Unifi AP's instead of the Cisco Meraki MR33 for another new software they have added to our list.
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@JaredBusch said in What Are You Doing Right Now:
@WrCombs said in What Are You Doing Right Now:
@DustinB3403 said in What Are You Doing Right Now:
@WrCombs said in What Are You Doing Right Now:
I said I was trying to convince the salesman to go to with unifi ap's rather than cisco.
What purpose does the sale guy have to the conversation if not to be convinced to sell something?
FFS
OK. from the top .
He asked for suggestions, and I gave him my Opinion.
that was the conversation.And they are trying to tell you that you cannot give this kind of suggestion because you cannot resell it.
What I was taking from it is we cant be a reseller, but we can buy and sell as used, never opened.. it would be more of a headache, and super confusing, and probably less than adequate for the sales rep, but it was still a suggestion.
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@bnrstnr said in What Are You Doing Right Now:
@WrCombs said in What Are You Doing Right Now:
@bnrstnr said in What Are You Doing Right Now:
@DustinB3403 said in What Are You Doing Right Now:
@WrCombs you need to help separate this conversation.
You mentioning Ubiquiti to your Sales guy, was for what purpose?
The business you work for sells and supports POS systems correct?
lol the original post said they were looking for APs for software, so super confusing from the start
How are you confused?
ipad based software so it can not have a physical connection like the rest of the systems we support(hardware wise) so we need ap's for ipads that runt the software.Because the iPad bit didn't come until later...
@WrCombs said in What Are You Doing Right Now:
Trying to convince the sales man to go with Unifi AP's instead of the Cisco Meraki MR33 for another new software they have added to our list.
fair enough.
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@bnrstnr said in What Are You Doing Right Now:
@WrCombs said in What Are You Doing Right Now:
@bnrstnr said in What Are You Doing Right Now:
@DustinB3403 said in What Are You Doing Right Now:
@WrCombs you need to help separate this conversation.
You mentioning Ubiquiti to your Sales guy, was for what purpose?
The business you work for sells and supports POS systems correct?
lol the original post said they were looking for APs for software, so super confusing from the start
How are you confused?
ipad based software so it can not have a physical connection like the rest of the systems we support(hardware wise) so we need ap's for ipads that runt the software.Because the iPad bit didn't come until later...
And iPads are not software.....
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@WrCombs said in What Are You Doing Right Now:
@DustinB3403 said in What Are You Doing Right Now:
@WrCombs said in What Are You Doing Right Now:
I said I was trying to convince the salesman to go to with unifi ap's rather than cisco.
What purpose does the sale guy have to the conversation if not to be convinced to sell something?
FFS
OK. from the top .
He asked for suggestions, and I gave him my Opinion.
that was the conversation.Yes, BUT.... that's not enough. HE is a reseller. Presumably the context of the question is "what can I resell that makes me maximum money?"
That is the only logical context to "him asking for suggestions." Why would he care about anything else, being a sales person, that is the only thing we have reason to believe your suggestion could be for.
Given the context of him being a salesman, it makes Ubiquiti just about the worst possible option, if an option at all.
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@scottalanmiller said in What Are You Doing Right Now:
@WrCombs said in What Are You Doing Right Now:
@DustinB3403 said in What Are You Doing Right Now:
@WrCombs said in What Are You Doing Right Now:
I said I was trying to convince the salesman to go to with unifi ap's rather than cisco.
What purpose does the sale guy have to the conversation if not to be convinced to sell something?
FFS
OK. from the top .
He asked for suggestions, and I gave him my Opinion.
that was the conversation.Yes, BUT.... that's not enough. HE is a reseller. Presumably the context of the question is "what can I resell that makes me maximum money?"
That is the only logical context to "him asking for suggestions." Why would he care about anything else, being a sales person, that is the only thing we have reason to believe your suggestion could be for.
Given the context of him being a salesman, it makes Ubiquiti just about the worst possible option, if an option at all.
Unless he specifically sold "support for this wireless POS system that uses OFE Ubiquiti APs".
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Which based on this entire conversation isn't the goal, which the sales guys goal is to sell as much hardware as possible and leave the support to the normal existing channel for the POS systems that @WrCombs supports with the highest possible margins.
Which leads us back to the same point of, the sales dick can't resell Ubiquiti because of the reasons explained.
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@WrCombs said in What Are You Doing Right Now:
@JaredBusch said in What Are You Doing Right Now:
@WrCombs said in What Are You Doing Right Now:
@DustinB3403 said in What Are You Doing Right Now:
@WrCombs said in What Are You Doing Right Now:
I said I was trying to convince the salesman to go to with unifi ap's rather than cisco.
What purpose does the sale guy have to the conversation if not to be convinced to sell something?
FFS
OK. from the top .
He asked for suggestions, and I gave him my Opinion.
that was the conversation.And they are trying to tell you that you cannot give this kind of suggestion because you cannot resell it.
What I was taking from it is we cant be a reseller, but we can buy and sell as used, never opened.. it would be more of a headache, and super confusing, and probably less than adequate for the sales rep, but it was still a suggestion.
Right, but a suggestion that doesn't make sense given the context. Does Ubiquiti make an AP? Yes. Does it likely do anything he would want it to do? No.
Presumably he came to you because he was hoping that you would help guide him. But for his needs the Meraki does a great job and for the context, the Ubiquiti is terrible. You said he asked for suggestions, not options. The Ubiquiti would semi qualify as a "possible" options if nothing else existed. But it shouldn't be a suggestion unless nothing else exists.
I know you feel that you told us very little. But "salesman" and "suggestion" tell us way more than you think that they do.
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@WrCombs the thing that I think you missed was empathy for the sales position. As an IT person, you are looking at what to recommend from an IT perspective. And Ubiquiti is great and Meraki would be out of the question. But Meraki is what you pick for sales people - huge margins and easy to sell.
When you gave him your answer, you were thinking of it from "what would we use if we were the IT department" perspective. But he's not IT, he's a salesman. You should empathize and think about what factors matter to him. And for him, Ubiquiti makes little sense as it lacks all of the things that would make a sales person happy (or your company by extension.) Empathy + context are the key here.
To you, you are stuck in an IT mindset and it seems like there are all these options and reasons for things. But he's not in IT and IT factors don't matter to him nor to the business. He, and the business, are in this to make money. What is good for an IT department, what is good for the customer, are not things that matter in sales or profits.
As with any IT advice, we can't really know the answer to anything until we know the goals and context. It's why it is important to learn general business, to learn to speak finance, to know operations, so that we know how our IT decisions play into the overall business.
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@scottalanmiller said in What Are You Doing Right Now:
@WrCombs the thing that I think you missed was empathy for the sales position. As an IT person, you are looking at what to recommend from an IT perspective. And Ubiquiti is great and Meraki would be out of the question. But Meraki is what you pick for sales people - huge margins and easy to sell.
When you gave him your answer, you were thinking of it from "what would we use if we were the IT department" perspective. But he's not IT, he's a salesman. You should empathize and think about what factors matter to him. And for him, Ubiquiti makes little sense as it lacks all of the things that would make a sales person happy (or your company by extension.) Empathy + context are the key here.
To you, you are stuck in an IT mindset and it seems like there are all these options and reasons for things. But he's not in IT and IT factors don't matter to him nor to the business. He, and the business, are in this to make money. What is good for an IT department, what is good for the customer, are not things that matter in sales or profits.
As with any IT advice, we can't really know the answer to anything until we know the goals and context. It's why it is important to learn general business, to learn to speak finance, to know operations, so that we know how our IT decisions play into the overall business.
That makes the most sense, to me. So thanks for explaining that.
I talked to him and told him what I learned after the fact and he's still looking. -
More calls
but lunch is coming.
