@Dashrender People simply didn't want to have their handset taken away and replaced with a headset. This org was not a call center by any means.
oh.. OK yeah, we're going to have a bit of hard times around here for the same reasons... but I expect many will like the new freedom they'll have to work from anywhere in the building, not tied to a specific desk. But time will tell...
Yeah I tried to get my management team at the time to perform a survey of the options, eventually they did, and something like 98% of respondents said they wanted a handset (and not a headset).
Of course, they all got headsets anyways. This was also on Microsoft SfB exclusively for the phone. Only conference rooms and private offices/reception had actual phones.
Now you'd be using MS Teams if that was your provider.
I think ALL of mine asked for headsets.
Yeah but different use case from your standpoint and the org I was at. The only people who may need a headset with where I was, truly would've been reception.
Most other people use their cellphones (before any change) or a proper desk phone. The learning curve of "answer" your computer when it rings is what through people for loops.