Windows 10 BSOD When Printing
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So far today, I've had a few users report BSOD with Windows 10 when printing.
Initial troubleshooting success comes from uninstalling the following updates:-
5000809 (Windows 10 1803)
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5000808 (Windows 10 1909)
Uninstalled those updates and the issue is gone.
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We are Microsoft, and we are here to help improve your day,..
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Roses are red
My screen is blue
Help! I deleted System32! -
Also:
- 5000822 (Windows 10 1809)
- 5000802 (Windows 10 2004 &20H2)
These are the same as the ones listed above just for different versions of Windows 10
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More BSOD information:
- Bug Check String: APC_INDEX_MISMATCH
- Bug Check Code: 0x00000001
- Caused by Driver: win32kfull.sys
- File Description: Full/Desktop Win32k Kernel Driver
What this has to do with printing, I don't know.
Came across this: https://arikkatzuk.wordpress.com/2019/11/01/windows-10-and-kyocera-printing-issue-win32kfull-sys-failed/
While not exactly the same issue, it's close enough to warrant investigation. -
@nadnerB said in Windows 10 BSOD When Printing:
More BSOD information:
- Bug Check String: APC_INDEX_MISMATCH
- Bug Check Code: 0x00000001
- Caused by Driver: win32kfull.sys
- File Description: Full/Desktop Win32k Kernel Driver
What this has to do with printing, I don't know.
Came across this: https://arikkatzuk.wordpress.com/2019/11/01/windows-10-and-kyocera-printing-issue-win32kfull-sys-failed/
While not exactly the same issue, it's close enough to warrant investigation.Just had a helpdesk ticket with the same issue. But we don't kyocera printers just HP and brother.
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One other Avenue I was investigating was the intel graphics driver but when I updated that on another pc, it made no difference. Also of note I have a Dell 2in1 that is in affected
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We've only seen it on one machine at the moment.
Just did a google on APC_INDEX_MISMATCH and win32kfull.sys found this:-
Way 1. Disable Realtek HD Audio Manager from Start-up
Way 2. Reinstall Your Display Driver
Way 3. Update Your Device Drivers
Way 4. Run Windows System File Checker ("sfc /scannow") -
It’s finally getting some traction
https://www.windowslatest.com/2021/03/10/windows-10-kb5000802-march-update-is-crashing-pcs-with-bsod/ -
I have an entire site unable to print to their Kyocera. If they do, BSOD
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In the middle of removing this CU to see if Dymo Labelwriter 450's will print non blank labels.
https://wordpress.org/support/topic/blank-label-issue-after-w10-kb5000802-update/
*edit - and confirmed, Dymo returned to normal printing after CU's removal.
At least it didn't BSOD the machine.
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@Dashrender Same issue for my office this morning. Good news is that uninstalling the update took care of it.
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Today, I got confirmation that this same KB is effecting DYMO label printers. They have a working version of the DYMO LabelWriter software out, but not the DYMO Connect software we use.
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@travisdh1 said in Windows 10 BSOD When Printing:
Today, I got confirmation that this same KB is effecting DYMO label printers. They have a working version of the DYMO LabelWriter software out, but not the DYMO Connect software we use.
What software did you find that is compatible? I don't see a new version of Windows based Dymo Labelwriter software...
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Dymo's post about the problem.
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@Dashrender said in Windows 10 BSOD When Printing:
Dymo's post about the problem.
Removing the update didn't work for us. Still getting blank labels. Monday I'll check if that software from that article is a working version of DYMO Connect.
They've had a working version of the DYMO LabelWriter software out, but that doesn't provide an API that a website can use to print labels with, which is what this client uses the printers for.
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@travisdh1 said in Windows 10 BSOD When Printing:
@Dashrender said in Windows 10 BSOD When Printing:
Dymo's post about the problem.
Removing the update didn't work for us. Still getting blank labels. Monday I'll check if that software from that article is a working version of DYMO Connect.
They've had a working version of the DYMO LabelWriter software out, but that doesn't provide an API that a website can use to print labels with, which is what this client uses the printers for.
The uninstall has worked the the crappy new version Dymo has...
That said, version 8.x is the only version that works with our software,
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@travisdh1 said in Windows 10 BSOD When Printing:
@Dashrender said in Windows 10 BSOD When Printing:
Dymo's post about the problem.
Removing the update didn't work for us. Still getting blank labels. Monday I'll check if that software from that article is a working version of DYMO Connect.
They've had a working version of the DYMO LabelWriter software out, but that doesn't provide an API that a website can use to print labels with, which is what this client uses the printers for.
We've had to fix this over 200 times this past week.
WHEN IT INVOLVED A PC WITH ONLY a DYMO, not every case had the KB5000802 update, so we just stopped removing that update and went straight to this process every time. It had work every time for us. If there was a Dymo AND a Kyocera, we continued removing KB5000802.
- BACKUP UP YOUR Labels if you created any labels with a newer version of Dymo. 8.5.4 will not see than, but it will delete them.
- Unplug the USB Cable from the Dymo.
- Uninstall Dymo Software.
- Load Print Management and remove the Dymo Driver and Package.
- Restart the PC.
- Open Print Management again and WAIT for the DYMO driver to go away (can take up to 3 minutes after the reboot in our experience).
- Open Device Manager, Expand Printers and make sure the Dymo is gone from the Printers area.
- Install Dymo 8.5.4
- Plug USB cable back in.
This procedure has work every single time on more than 200 workstations this week.
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Came in this morning to several end users that with kb:5000802 re-installed. I though MS took it down?
There is a PSWindowsUpdate module that can be used to block a single update, but it comes from Microsoft Gallery with is user populated and not verified by MS. So I m looking for another command-line-only wau to block KB5000802
If you're a brave soul, or want to go verify the module yourself, here are the commands:
Install-PackageProvider -Name NuGet -MinimumVersion 2.8.5.201 -Force
Install-Module PSWindowsUpdate
Install-WindowsUpdate -NotKBArticle "KB5000802" -AcceptAll -
@JasGot said in Windows 10 BSOD When Printing:
@travisdh1 said in Windows 10 BSOD When Printing:
@Dashrender said in Windows 10 BSOD When Printing:
Dymo's post about the problem.
Removing the update didn't work for us. Still getting blank labels. Monday I'll check if that software from that article is a working version of DYMO Connect.
They've had a working version of the DYMO LabelWriter software out, but that doesn't provide an API that a website can use to print labels with, which is what this client uses the printers for.
We've had to fix this over 200 times this past week.
WHEN IT INVOLVED A PC WITH ONLY a DYMO, not every case had the KB5000802 update, so we just stopped removing that update and went straight to this process every time. It had work every time for us. If there was a Dymo AND a Kyocera, we continued removing KB5000802.
- BACKUP UP YOUR Labels if you created any labels with a newer version of Dymo. 8.5.4 will not see than, but it will delete them.
- Unplug the USB Cable from the Dymo.
- Uninstall Dymo Software.
- Load Print Management and remove the Dymo Driver and Package.
- Restart the PC.
- Open Print Management again and WAIT for the DYMO driver to go away (can take up to 3 minutes after the reboot in our experience).
- Open Device Manager, Expand Printers and make sure the Dymo is gone from the Printers area.
- Install Dymo 8.5.4
- Plug USB cable back in.
This procedure has work every single time on more than 200 workstations this week.
Used that this arvo to great success
