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    Where Does Intern Level Fall on the Scale?

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    • scottalanmillerS
      scottalanmiller
      last edited by

      I think that they should at the very least have basic knowledge of like what a router, switch, firewall, and access point are. Knowledge of big vendors, products, and use cases. Basic networking enough to handle home networking. Things that are solidly core or high end for power users. If someone fully supports their own home network in a good way, they know these things. These are things that computer users know, that aren't IT knowledge specifically. They are just general computer literacy, but on the higher end of computing literacy.

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      • WrCombsW
        WrCombs
        last edited by

        What would you consider to be an User? Office user? Power user?

        i guess I would like to know more about the progression shown.

        scottalanmillerS 1 Reply Last reply Reply Quote 0
        • scottalanmillerS
          scottalanmiller @WrCombs
          last edited by

          @wrcombs said in Where Does Intern Level Fall on the Scale?:

          What would you consider to be an User? Office user? Power user?

          i guess I would like to know more about the progression shown.

          Users would be "anyone". Basic computer literacy. Ability to surf the web, send and receive emails, write office documents, play video games, install software (at home), etc.

          Office Users would be a step up. They would know the same basic literacy, but also apply that to an office environment adding printers, domain logins, business applications, more "technical" style applications, etc.

          Power Users would be a step up from that. Maybe knowing how to build computers. How to configure computers and simple network stuff. Using technical or power apps. Edging on being IT, but because it suits their end user needs rather than for the sake of being into IT itself.

          An Intern should start where these leave off, because they are honestly looking into work in IT and you should research and study before being an intern. You shouldn't not know that you want to be an intern until you are used to that stuff.

          JaredBuschJ wrx7mW 2 Replies Last reply Reply Quote 0
          • JaredBuschJ
            JaredBusch @scottalanmiller
            last edited by

            @scottalanmiller said in Where Does Intern Level Fall on the Scale?:

            @wrcombs said in Where Does Intern Level Fall on the Scale?:

            What would you consider to be an User? Office user? Power user?

            i guess I would like to know more about the progression shown.

            Users would be "anyone". Basic computer literacy. Ability to surf the web, send and receive emails, write office documents, play video games, install software (at home), etc.

            Office Users would be a step up. They would know the same basic literacy, but also apply that to an office environment adding printers, domain logins, business applications, more "technical" style applications, etc.

            Power Users would be a step up from that. Maybe knowing how to build computers. How to configure computers and simple network stuff. Using technical or power apps. Edging on being IT, but because it suits their end user needs rather than for the sake of being into IT itself.

            An Intern should start where these leave off, because they are honestly looking into work in IT and you should research and study before being an intern. You shouldn't not know that you want to be an intern until you are used to that stuff.

            Yeah, those definitions are not at all what I would consider valid.
            I will try and write something up on the train later.

            1 Reply Last reply Reply Quote 0
            • KellyK
              Kelly
              last edited by

              I think the difference between an intern and any of the levels you've listed below them is desire. Most of the others are content to simply know what they know and learn only what they have to in order to meet a need. For someone to be an intern they don't need any knowledge at all, but the desire and drive to learn more than just what they need to get by.

              scottalanmillerS 1 Reply Last reply Reply Quote 0
              • scottalanmillerS
                scottalanmiller @Kelly
                last edited by

                @kelly said in Where Does Intern Level Fall on the Scale?:

                I think the difference between an intern and any of the levels you've listed below them is desire. Most of the others are content to simply know what they know and learn only what they have to in order to meet a need. For someone to be an intern they don't need any knowledge at all, but the desire and drive to learn more than just what they need to get by.

                I agree, "users" however you categorize them are end users and we assume their goals are to "use" computers. An IT intern's goal is (or should be) to learn IT and support users whether directly (helpdesk) or indirectly (SA, manager, CIO, etc.)

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                • wrx7mW
                  wrx7m @scottalanmiller
                  last edited by

                  @scottalanmiller said in Where Does Intern Level Fall on the Scale?:

                  @wrcombs said in Where Does Intern Level Fall on the Scale?:

                  What would you consider to be an User? Office user? Power user?

                  i guess I would like to know more about the progression shown.

                  Users would be "anyone". Basic computer literacy. Ability to surf the web, send and receive emails, write office documents, play video games, install software (at home), etc.

                  Office Users would be a step up. They would know the same basic literacy, but also apply that to an office environment adding printers, domain logins, business applications, more "technical" style applications, etc.

                  Power Users would be a step up from that. Maybe knowing how to build computers. How to configure computers and simple network stuff. Using technical or power apps. Edging on being IT, but because it suits their end user needs rather than for the sake of being into IT itself.

                  An Intern should start where these leave off, because they are honestly looking into work in IT and you should research and study before being an intern. You shouldn't not know that you want to be an intern until you are used to that stuff.

                  According to this, over 90% of the people here, are just users. Most barely know anything about using MS Office or something that isn't related to their exact role. If they get stuck in their task sequence they have to start all the way over. Not because the systems prevent them from backtracking, but because they can't think of how to do it without going from step 1 - 10.

                  scottalanmillerS 1 Reply Last reply Reply Quote 0
                  • scottalanmillerS
                    scottalanmiller @wrx7m
                    last edited by

                    @wrx7m said in Where Does Intern Level Fall on the Scale?:

                    @scottalanmiller said in Where Does Intern Level Fall on the Scale?:

                    @wrcombs said in Where Does Intern Level Fall on the Scale?:

                    What would you consider to be an User? Office user? Power user?

                    i guess I would like to know more about the progression shown.

                    Users would be "anyone". Basic computer literacy. Ability to surf the web, send and receive emails, write office documents, play video games, install software (at home), etc.

                    Office Users would be a step up. They would know the same basic literacy, but also apply that to an office environment adding printers, domain logins, business applications, more "technical" style applications, etc.

                    Power Users would be a step up from that. Maybe knowing how to build computers. How to configure computers and simple network stuff. Using technical or power apps. Edging on being IT, but because it suits their end user needs rather than for the sake of being into IT itself.

                    An Intern should start where these leave off, because they are honestly looking into work in IT and you should research and study before being an intern. You shouldn't not know that you want to be an intern until you are used to that stuff.

                    According to this, over 90% of the people here, are just users. Most barely know anything about using MS Office or something that isn't related to their exact role. If they get stuck in their task sequence they have to start all the way over. Not because the systems prevent them from backtracking, but because they can't think of how to do it without going from step 1 - 10.

                    By "here", you mean your place of work?

                    wrx7mW 1 Reply Last reply Reply Quote 1
                    • wrx7mW
                      wrx7m @scottalanmiller
                      last edited by

                      @scottalanmiller said in Where Does Intern Level Fall on the Scale?:

                      @wrx7m said in Where Does Intern Level Fall on the Scale?:

                      @scottalanmiller said in Where Does Intern Level Fall on the Scale?:

                      @wrcombs said in Where Does Intern Level Fall on the Scale?:

                      What would you consider to be an User? Office user? Power user?

                      i guess I would like to know more about the progression shown.

                      Users would be "anyone". Basic computer literacy. Ability to surf the web, send and receive emails, write office documents, play video games, install software (at home), etc.

                      Office Users would be a step up. They would know the same basic literacy, but also apply that to an office environment adding printers, domain logins, business applications, more "technical" style applications, etc.

                      Power Users would be a step up from that. Maybe knowing how to build computers. How to configure computers and simple network stuff. Using technical or power apps. Edging on being IT, but because it suits their end user needs rather than for the sake of being into IT itself.

                      An Intern should start where these leave off, because they are honestly looking into work in IT and you should research and study before being an intern. You shouldn't not know that you want to be an intern until you are used to that stuff.

                      According to this, over 90% of the people here, are just users. Most barely know anything about using MS Office or something that isn't related to their exact role. If they get stuck in their task sequence they have to start all the way over. Not because the systems prevent them from backtracking, but because they can't think of how to do it without going from step 1 - 10.

                      By "here", you mean your place of work?

                      Yes. LOL Sorry. Not on ML.

                      scottalanmillerS 1 Reply Last reply Reply Quote 0
                      • scottalanmillerS
                        scottalanmiller @wrx7m
                        last edited by

                        @wrx7m said in Where Does Intern Level Fall on the Scale?:

                        @scottalanmiller said in Where Does Intern Level Fall on the Scale?:

                        @wrx7m said in Where Does Intern Level Fall on the Scale?:

                        @scottalanmiller said in Where Does Intern Level Fall on the Scale?:

                        @wrcombs said in Where Does Intern Level Fall on the Scale?:

                        What would you consider to be an User? Office user? Power user?

                        i guess I would like to know more about the progression shown.

                        Users would be "anyone". Basic computer literacy. Ability to surf the web, send and receive emails, write office documents, play video games, install software (at home), etc.

                        Office Users would be a step up. They would know the same basic literacy, but also apply that to an office environment adding printers, domain logins, business applications, more "technical" style applications, etc.

                        Power Users would be a step up from that. Maybe knowing how to build computers. How to configure computers and simple network stuff. Using technical or power apps. Edging on being IT, but because it suits their end user needs rather than for the sake of being into IT itself.

                        An Intern should start where these leave off, because they are honestly looking into work in IT and you should research and study before being an intern. You shouldn't not know that you want to be an intern until you are used to that stuff.

                        According to this, over 90% of the people here, are just users. Most barely know anything about using MS Office or something that isn't related to their exact role. If they get stuck in their task sequence they have to start all the way over. Not because the systems prevent them from backtracking, but because they can't think of how to do it without going from step 1 - 10.

                        By "here", you mean your place of work?

                        Yes. LOL Sorry. Not on ML.

                        Lots of people at businesses are not what we'd normally consider computer users. Like obviously they are USING a computer, but not AS a computer. Like I have some users that only scan barcodes. It goes into a computer, but they are really just barcode reader operators. 🙂

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