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    Sodium: Open new ticket

    SodiumSuite
    sodium sodium bug report helpdesk helpdesktickets
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    • G
      gjacobse
      last edited by

      Working with @scottalanmiller and our Sodium - it doesn't appear as though I can open a new ticket. I can however see the test tickets, and interact with them. Just not open a new one.
      0_1501777626666_Selection_056.png
      @QuixoticAndy @QuixoticJeremy @QuixoticJustin

      Q 1 Reply Last reply Reply Quote 3
      • Q
        QuixoticJeremy @gjacobse
        last edited by

        @gjacobse said in Sodium: Open new ticket:

        Working with @scottalanmiller and our Sodium - it doesn't appear as though I can open a new ticket. I can however see the test tickets, and interact with them. Just not open a new one.
        0_1501777626666_Selection_056.png
        @QuixoticAndy @QuixoticJeremy @QuixoticJustin

        Yep, I'm going to fix this for you shortly. I'm just waiting for my lunch bell to ring so I can get on top of it! 🙂

        1 Reply Last reply Reply Quote 1
        • S
          scottalanmiller
          last edited by

          For reference, here is what is missing...

          0_1501779578530_Screenshot from 2017-08-03 11-59-27.png

          1 Reply Last reply Reply Quote 0
          • Q
            QuixoticJustin
            last edited by

            Thanks @gjacobse we are looking into this one now.

            1 Reply Last reply Reply Quote 1
            • G
              gjacobse
              last edited by

              Should there be a Submit button?

              0_1501780499893_Selection_057.png

              Q 1 Reply Last reply Reply Quote 0
              • Q
                QuixoticJeremy @gjacobse
                last edited by

                @gjacobse said in Sodium: Open new ticket:

                Should there be a Submit button?

                0_1501780499893_Selection_057.png

                Why in the world is your submit button above your description box....

                G 1 Reply Last reply Reply Quote 0
                • G
                  gjacobse @QuixoticJeremy
                  last edited by

                  @quixoticjeremy said in Sodium: Open new ticket:

                  @gjacobse said in Sodium: Open new ticket:

                  Should there be a Submit button?

                  0_1501780499893_Selection_057.png

                  Why in the world is your submit button above your description box....

                  Ah uhm. well,.. uh.. Are you saying the New Ticket bar is the submit button?

                  Q 2 Replies Last reply Reply Quote 0
                  • Q
                    QuixoticJeremy @gjacobse
                    last edited by

                    @gjacobse said in Sodium: Open new ticket:

                    @quixoticjeremy said in Sodium: Open new ticket:

                    @gjacobse said in Sodium: Open new ticket:

                    Should there be a Submit button?

                    0_1501780499893_Selection_057.png

                    Why in the world is your submit button above your description box....

                    Ah uhm. well,.. uh.. Are you saying the New Ticket bar is the submit button?

                    No. Look at your screenshot, right under due date.

                    G 1 Reply Last reply Reply Quote 0
                    • Q
                      QuixoticJeremy @gjacobse
                      last edited by

                      @gjacobse said in Sodium: Open new ticket:

                      @quixoticjeremy said in Sodium: Open new ticket:

                      @gjacobse said in Sodium: Open new ticket:

                      Should there be a Submit button?

                      0_1501780499893_Selection_057.png

                      Why in the world is your submit button above your description box....

                      Ah uhm. well,.. uh.. Are you saying the New Ticket bar is the submit button?

                      This is what it should look like: 0_1501780632836_3662fbb5-0cfb-43f8-932d-c045649b097f-image.png

                      1 Reply Last reply Reply Quote 0
                      • G
                        gjacobse @QuixoticJeremy
                        last edited by

                        @quixoticjeremy said in Sodium: Open new ticket:

                        @gjacobse said in Sodium: Open new ticket:

                        @quixoticjeremy said in Sodium: Open new ticket:

                        @gjacobse said in Sodium: Open new ticket:

                        Should there be a Submit button?

                        0_1501780499893_Selection_057.png

                        Why in the world is your submit button above your description box....

                        Ah uhm. well,.. uh.. Are you saying the New Ticket bar is the submit button?

                        No. Look at your screenshot, right under due date.

                        Oh - well. yea,.. there it is. Huh.

                        Q 1 Reply Last reply Reply Quote 0
                        • Q
                          QuixoticJeremy @gjacobse
                          last edited by

                          @gjacobse said in Sodium: Open new ticket:

                          @quixoticjeremy said in Sodium: Open new ticket:

                          @gjacobse said in Sodium: Open new ticket:

                          @quixoticjeremy said in Sodium: Open new ticket:

                          @gjacobse said in Sodium: Open new ticket:

                          Should there be a Submit button?

                          0_1501780499893_Selection_057.png

                          Why in the world is your submit button above your description box....

                          Ah uhm. well,.. uh.. Are you saying the New Ticket bar is the submit button?

                          No. Look at your screenshot, right under due date.

                          Oh - well. yea,.. there it is. Huh.

                          What browser are you using?

                          G 1 Reply Last reply Reply Quote 0
                          • G
                            gjacobse @QuixoticJeremy
                            last edited by

                            @quixoticjeremy said in Sodium: Open new ticket:

                            @gjacobse said in Sodium: Open new ticket:

                            @quixoticjeremy said in Sodium: Open new ticket:

                            @gjacobse said in Sodium: Open new ticket:

                            @quixoticjeremy said in Sodium: Open new ticket:

                            @gjacobse said in Sodium: Open new ticket:

                            Should there be a Submit button?

                            0_1501780499893_Selection_057.png

                            Why in the world is your submit button above your description box....

                            Ah uhm. well,.. uh.. Are you saying the New Ticket bar is the submit button?

                            No. Look at your screenshot, right under due date.

                            Oh - well. yea,.. there it is. Huh.

                            What browser are you using?

                            Firefox

                            Q 1 Reply Last reply Reply Quote 0
                            • Q
                              QuixoticJeremy @gjacobse
                              last edited by

                              @gjacobse said in Sodium: Open new ticket:

                              @quixoticjeremy said in Sodium: Open new ticket:

                              @gjacobse said in Sodium: Open new ticket:

                              @quixoticjeremy said in Sodium: Open new ticket:

                              @gjacobse said in Sodium: Open new ticket:

                              @quixoticjeremy said in Sodium: Open new ticket:

                              @gjacobse said in Sodium: Open new ticket:

                              Should there be a Submit button?

                              0_1501780499893_Selection_057.png

                              Why in the world is your submit button above your description box....

                              Ah uhm. well,.. uh.. Are you saying the New Ticket bar is the submit button?

                              No. Look at your screenshot, right under due date.

                              Oh - well. yea,.. there it is. Huh.

                              What browser are you using?

                              Firefox

                              LOL gene what did you do! I'm in firefox now, I'm playing with screensize, I'm doing everything and I can't replicate this....

                              ntgGeneN 1 Reply Last reply Reply Quote 0
                              • ntgGeneN
                                ntgGene @QuixoticJeremy
                                last edited by

                                @quixoticjeremy said in Sodium: Open new ticket:

                                @gjacobse said in Sodium: Open new ticket:

                                @quixoticjeremy said in Sodium: Open new ticket:

                                @gjacobse said in Sodium: Open new ticket:

                                @quixoticjeremy said in Sodium: Open new ticket:

                                @gjacobse said in Sodium: Open new ticket:

                                @quixoticjeremy said in Sodium: Open new ticket:

                                @gjacobse said in Sodium: Open new ticket:

                                Should there be a Submit button?

                                0_1501780499893_Selection_057.png

                                Why in the world is your submit button above your description box....

                                Ah uhm. well,.. uh.. Are you saying the New Ticket bar is the submit button?

                                No. Look at your screenshot, right under due date.

                                Oh - well. yea,.. there it is. Huh.

                                What browser are you using?

                                Firefox

                                LOL gene what did you do! I'm in firefox now, I'm playing with screensize, I'm doing everything and I can't replicate this....

                                Who me? (innocent look)

                                Looks find in Chrome - but can move things around (whopps) resetting the browser sets it back. Reset Firefox (54.0.1) reset the page settings and the Submit button is at the bottom now.

                                Q 1 Reply Last reply Reply Quote 0
                                • Q
                                  QuixoticJeremy @ntgGene
                                  last edited by

                                  @ntggene said in Sodium: Open new ticket:

                                  @quixoticjeremy said in Sodium: Open new ticket:

                                  @gjacobse said in Sodium: Open new ticket:

                                  @quixoticjeremy said in Sodium: Open new ticket:

                                  @gjacobse said in Sodium: Open new ticket:

                                  @quixoticjeremy said in Sodium: Open new ticket:

                                  @gjacobse said in Sodium: Open new ticket:

                                  @quixoticjeremy said in Sodium: Open new ticket:

                                  @gjacobse said in Sodium: Open new ticket:

                                  Should there be a Submit button?

                                  0_1501780499893_Selection_057.png

                                  Why in the world is your submit button above your description box....

                                  Ah uhm. well,.. uh.. Are you saying the New Ticket bar is the submit button?

                                  No. Look at your screenshot, right under due date.

                                  Oh - well. yea,.. there it is. Huh.

                                  What browser are you using?

                                  Firefox

                                  LOL gene what did you do! I'm in firefox now, I'm playing with screensize, I'm doing everything and I can't replicate this....

                                  Who me? (innocent look)

                                  Looks find in Chrome - but can move things around (whopps) resetting the browser sets it back. Reset Firefox (54.0.1) reset the page settings and the Submit button is at the bottom now.

                                  Good deal 🙂 I'm still going to look into what went on in there. I know that there is also an active bug right now where datepicker will just stop working.... so if that happens just manually enter the date.

                                  1 Reply Last reply Reply Quote 0
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