@ambarishrh @scottalanmiller can do it for you 🙂

Hopefully soon-ish there will be workflows for things like ticket closings so that there can be customer defined actions, checks, or whatever when something like that happens.

@ntggene said in Sodium: Open new ticket:

@quixoticjeremy said in Sodium: Open new ticket:

@gjacobse said in Sodium: Open new ticket:

@quixoticjeremy said in Sodium: Open new ticket:

@gjacobse said in Sodium: Open new ticket:

@quixoticjeremy said in Sodium: Open new ticket:

@gjacobse said in Sodium: Open new ticket:

@quixoticjeremy said in Sodium: Open new ticket:

@gjacobse said in Sodium: Open new ticket:

Should there be a Submit button?

0_1501780499893_Selection_057.png

Why in the world is your submit button above your description box....

Ah uhm. well,.. uh.. Are you saying the New Ticket bar is the submit button?

No. Look at your screenshot, right under due date.

Oh - well. yea,.. there it is. Huh.

What browser are you using?

Firefox

LOL gene what did you do! I'm in firefox now, I'm playing with screensize, I'm doing everything and I can't replicate this....

Who me? (innocent look)

Looks find in Chrome - but can move things around (whopps) resetting the browser sets it back. Reset Firefox (54.0.1) reset the page settings and the Submit button is at the bottom now.

Good deal 🙂 I'm still going to look into what went on in there. I know that there is also an active bug right now where datepicker will just stop working.... so if that happens just manually enter the date.

@scottalanmiller said in HelpDesk Ticketing System:

@Jstear said in HelpDesk Ticketing System:

A big concern of changing solutions is the existing tickets. How hard is it to migrate from one solution to another is a question that needs to be asked. I would like to move from Spiceworks to osTicket, but not seeing anything that anyone has done to migrate the tickets. Looks like a script will need to be made to import those old tickets into the new system.

Probably not too horrible.

We've been using osTicket, for a around ..umm.. 2.5 years now .. It's pretty customizable, just out of the box, with deeper customizations possible with coding .. Infact, OsTicket itself offers Customization as an additional service ..