Best practices for helpdesk portal options for end user
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Password Resets
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Wha Helpdesk system will you be using though?
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Account Creation
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Phone Change
VPN Access -
Wireless issues
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Unless you need to route different issues to different teams, don't have the user select anything. Make it as easy for them as possible to submit an issue. You can use these categories on the back end if you want to so you can have some reporting info.
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I let them email. Then the ticket system looks for keywords and assigns the category by that, which in turn auto assigns a tech.
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@dbeato Solarwinds!
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Try thinking about it from their side in terms of things they would know. ie. no one can use the internet. no one can print. one person can not print.
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@ambarishrh @scottalanmiller can do it for you
