Hopefully soon-ish there will be workflows for things like ticket closings so that there can be customer defined actions, checks, or whatever when something like that happens.

@dustinb3403 said in What Do You Want in a Helpdesk and Ticketing System?:

/s I want beer and food from my help desk system. Can you build that in? /s-off

Now that would be an amazing feat. No one would ever use a different ticketing system. Not to mention I would never get any further work done ever again lol.

Templates are used for the most generic of tasks.

Like how to setup Exchange emails on an iPhone. A personalised top and tail and then step by step instructions throughout.

Anything not 100% repeatable is custom.