@scottalanmiller i'm not saying that this is going to fix all the problems of the service line because that's not gonna happen but still it doesn't have to be revolutionary it just needs to be affixed device

Again the user seems to have lost the external monitors.

It seems that it is a permissions issue, thought it should not be. For a test, will add to the local admin and test. Unless there is a different option (sorry, getting rid of the Surface is not an option).