Great experience with Insight Canada account managers. Not so great experience with CDW.
Ingram Micro and Synnex were ok, RMAs always were a pita.
In the US we have to use Insight Canada for account managers. And they were terrible. We've had so many customers totally screwed because they lost their licenses, had no way to be reached. At one point, even Microsoft had no way to reach Insight!
@DustinB3403 Yeah, Exchange 2013 and over. You have to also be on the last 2 Cumulative Updates from Exchange 2013, 2016 or 2019. For 2019 You only can get the updates through Microsoft Volume Licensing.
Yeah, a customer attempted an update from 2016 CU15.1 to CU19, it errored out on the last step, they restored (bad move) and had some mail flow issues for a bit.
you're saying that they can't ever be wrong in their releases?
No, I'm saying that whether right or wrong is irrelevant. That it happened is what matters. Deciding if it happened accidentally or on purpose is a different discussion. Things that happen on accident doesn't make them not have happened.