@Dashrender said in ScreenConnect Unable to Start on Fedora 33:

@scottalanmiller said in ScreenConnect Unable to Start on Fedora 33:

You can use an RDP client if you want for Windows users.

I've read that - I need to figure how how that works.

We have some customers using them, but we don't use them internally AFAIK.

@dbeato said in ScreenConnect/Connectwise control client exe (marked as malicious):

@JaredBusch said in ScreenConnect/Connectwise control client exe (marked as malicious):

@dbeato said in ScreenConnect/Connectwise control client exe (marked as malicious):

@scottalanmiller said in ScreenConnect/Connectwise control client exe (marked as malicious):

@dbeato no, just an online file by file virus scanner?

No, (although it should be for another thread) it gives you information about the file, file hash. or URL in question. Example below is the Itarian Remote Control application Executable:
2019-04-23_0039.png

It compares the has of the file to multiple AV and Technology companies to see if the hash has been flagged as malicious or not or if it is questionable.

How is that useful? The executable is rebuilt on every install for every group that it auto links to. that makes a hash useless.

That might be true for ConnectWise but not all Executables create a new hash everytime.

And in those unrelated cases, lots of things flagging the would be more meaningful.

Thanks that is nice info

@dbeato said in Connectwise Purchased:

@wrx7m said in Connectwise Purchased:

@dbeato said in Connectwise Purchased:

@wrx7m said in Connectwise Purchased:

@travisdh1 said in Connectwise Purchased:

@Nic said in Connectwise Purchased:

@EddieJennings said in Connectwise Purchased:

Does Thoma Bravo own LogMeIn? If not, then this might not be terrible.

Here's the full list:
https://www.thomabravo.com/companies

They just bought LogRhythm, where I worked, this summer, and then did layoffs. I left as it wrecked the culture. I'm now at Ping Identity which is safely post-acquisition 🙂

Did HP dump Sonicwall?

I didn't know that HP bought Sonicwall. I knew about Dell.

They are on neither, Sonicwall doesn't belong to Dell like since 2016...

Who is it now?

Francisco Partners and Elliot Management

Oh. Those guys.

Holy cow, I just realized that we've been using MC since Dec, 2018. That's 27 months ago!

@Dashrender said in ScreenConnect Update Errors on Fedora 28 ScreenConnect_6.8.20124.6845:

@JaredBusch said in ScreenConnect Update Errors on Fedora 28 ScreenConnect_6.8.20124.6845:

Just upgraded to 6.9 and had the same error. Fedora 29 base.

Reran the upgrade with the export and it worked without error.

rolled back and reran it or just ran the upgrader over the last not so great upgrade?

Just ran over it. Same as I did the prior time also.

@mike-davis said in Has ConnectWise Set ScreenConnect Adrift as Ghost Ship Software?:

Could it be that they are not focusing on supporting self hosted options since it generates so little revenue for them?

If this is their goal, they've screwed the pooch on marketing. Informing customers that they aren't able to maintain their software and that it has security issues is the exact opposite thing that you do if you want to convince them to moved to a completely opaque system and "just trust" that they will keep your systems safe.

If this is their goal, they are doing exactly the opposite of what would be smart about it. If they wanted to move customers in this direction, they should make customers happy and move them this way, instead of pushing on premises sales and not provided good support.

@jaredbusch said in Rescue computer with remote access:

I put fedora workstation on a usb, and live booted and installed l2tp dependencies with no issue.

So installing iced tea should be fine.

I've worked with lots of live sessions without persistence, and never had an issue installing additional software. Granted your limited to RAM as your total storage and system operation, and any additional software installed goes away on power off/reboot. It's odd that you're having trouble installing something unless it's requiring lots of large dependencies.

Your game plan is sound. Maybe they'll learn the joys of good backups?

Any lockups since the fix?

@scottalanmiller said:

@Dashrender said:

Plus update costs.

Those aren't required, though. It's a one time cost of the thing that you buy at the time.

Yeah I realized that shortly after I posted, but by then I was leaving my desk... lol

@JaredBusch that Windows license thing is a huge deal. Everyone always blows it off with a "SMBs only run Windows" but that's so not true, especially in this day and age with virtualization. And any technical MSP knows to use the right tool for the right job. Sure 99% of SMBs run Windows but 100% of SMBs don't want to waste money for no reason. Running Windows doesn't mean you have spare, otherwise useless licenses sitting around. The cost of SW is actually quite high when you consider the licensing headaches. And since you either need a VDI license, a server license or to run it on a physical desktop it is far more costly than people really admit.

Running SW "right" means a Server 2012 R2 license virtualized with some serious disk subsystem to keep it running smoothly. That's far from trivial if you are an SMB. That's more cost than many put into their entire IT infrastructure!