Has ConnectWise Set ScreenConnect Adrift as Ghost Ship Software?
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The start of the post sounded like you were suggesting the ConnectWise bought ScreenConnect and was abandoning it. Could it be that they are moving towards the same subscription based model that most vendors are going to? Could it be that they are not focusing on supporting self hosted options since it generates so little revenue for them?
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@scottalanmiller said in Has ConnectWise Set ScreenConnect Adrift as Ghost Ship Software?:
@wrx7m said in Has ConnectWise Set ScreenConnect Adrift as Ghost Ship Software?:
Firefox started changing version numbers like every month, a few years ago.
Suse moved to 42 not that long ago, from like 11.
Leap is now 15 instead of 42.
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@black3dynamite said in Has ConnectWise Set ScreenConnect Adrift as Ghost Ship Software?:
@scottalanmiller said in Has ConnectWise Set ScreenConnect Adrift as Ghost Ship Software?:
@wrx7m said in Has ConnectWise Set ScreenConnect Adrift as Ghost Ship Software?:
Firefox started changing version numbers like every month, a few years ago.
Suse moved to 42 not that long ago, from like 11.
Leap is now 15 instead of 42.
Yeah, which shows how little the number means.
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@mike-davis said in Has ConnectWise Set ScreenConnect Adrift as Ghost Ship Software?:
The start of the post sounded like you were suggesting the ConnectWise bought ScreenConnect and was abandoning it. Could it be that they are moving towards the same subscription based model that most vendors are going to? Could it be that they are not focusing on supporting self hosted options since it generates so little revenue for them?
Wouldn't that be a form of abandonment? Sounds like you're just describing abandonment scenarios. And the one we are discussing is subscription based, they only have subscription and hosted products of this type.
It's fine if they are changing models, but the point being they make a product and appear to not fully support it, and the concern is that they are abandoning it. That they aren't abandoning other things is really neither here nor there. No one implied they were going out of business or making nothing, only that the product that they market and sell appears to not be getting proper production level support for quite some time, and appears to be at risk of being in the abandonment category.
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@mike-davis said in Has ConnectWise Set ScreenConnect Adrift as Ghost Ship Software?:
Could it be that they are not focusing on supporting self hosted options since it generates so little revenue for them?
If this is their goal, they've screwed the pooch on marketing. Informing customers that they aren't able to maintain their software and that it has security issues is the exact opposite thing that you do if you want to convince them to moved to a completely opaque system and "just trust" that they will keep your systems safe.
If this is their goal, they are doing exactly the opposite of what would be smart about it. If they wanted to move customers in this direction, they should make customers happy and move them this way, instead of pushing on premises sales and not provided good support.
