Any Service Providers Using a CRM
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@Chamele0n said:
We have an in-house CRM (but we are a telecom, so we need a CRM.) As an MSP depending on size a CRM might be very nice. NTG I would think you would be big enough to need a CRM. Keep all of the customer contact information organized.
We are. We have MS CRM for real CRM duties. And we use MS CRM for a customer ticketing system. And we use ManageEngine for our internal ticketing system now.
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I setup GFI Service Desk last night....i'm not really feeling it. It doesn't seem to have a spot that you can create a new project unless i'm blind. come on ya'll sling me some crm/proj management ideas
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@Hubtech said:
I setup GFI Service Desk last night....i'm not really feeling it. It doesn't seem to have a spot that you can create a new project unless i'm blind. come on ya'll sling me some crm/proj management ideas
Have you looked at Autotask lately? It handles CRM, tickets, and projects.
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looked at service desk....not more than tickets integrated into gfi. not interesting iMO. will check out autotask
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Our company deals with residential and small business clients. Definition of small business in my world: "one man shops, mom & pops, and businesses that have no server and usually less that 15 workers"
I used to use Business Contact Manager for Office (http://office.microsoft.com/en-us/outlook-help/what-is-business-contact-manager-for-outlook-HP010262568.aspx) for many years. Of course I also ran my shop on Office Accounting 2007 software (after demoing the 2006 release).
Now I use I use RepairShopr for my tech CRM and WHMCS for my marketing/web design CRM along with ZenDesk.
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@technobabble I had never heard of your hosted repair shop CRM before. An interesting product. Might be perfect for your business model. Very cool.
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@scottalanmiller said:
@technobabble I had never heard of your hosted repair shop CRM before. An interesting product. Might be perfect for your business model. Very cool.
I started using that and WHMCS in October and haven't looked back. RepairShopr also has been updating their product almost monthly adding user requested features and they have fantastic tech support!
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@technobabble said:
@scottalanmiller said:
@technobabble I had never heard of your hosted repair shop CRM before. An interesting product. Might be perfect for your business model. Very cool.
I started using that and WHMCS in October and haven't looked back. RepairShopr also has been updating their product almost monthly adding user requested features and they have fantastic tech support!
They would be a good company to have representation in a community like this.
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@scottalanmiller said:
@technobabble said:
@scottalanmiller said:
@technobabble I had never heard of your hosted repair shop CRM before. An interesting product. Might be perfect for your business model. Very cool.
I started using that and WHMCS in October and haven't looked back. RepairShopr also has been updating their product almost monthly adding user requested features and they have fantastic tech support!
They would be a good company to have representation in a community like this.
Consider RepairShopr invited.
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Greetings! This is Robert -- CEO from RepairShopr. Just joined at @technobabble's invitation. Great to be part of the community!
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@robert said:
Greetings! This is Robert -- CEO from RepairShopr. Just joined at @technobabble's invitation. Great to be part of the community!
Woot woot!
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@robert said:
Greetings! This is Robert -- CEO from RepairShopr. Just joined at @technobabble's invitation. Great to be part of the community!
Wow, that was fast! You get points for responsiveness for sure! And welcome to the community, great to have you here.
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welcome!
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Stumbled on this old thread while I'm doing an install of SuiteCRM.
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So you aren't using Microsoft Dynamics anymore?
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@coliver said in Any Service Providers Using a CRM:
So you aren't using Microsoft Dynamics anymore?
Haven't for years.
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@scottalanmiller said in Any Service Providers Using a CRM:
@coliver said in Any Service Providers Using a CRM:
So you aren't using Microsoft Dynamics anymore?
Haven't for years.
It is horribly expensive, more so than Salesforce actually.
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So far I'm liking SuiteCRM. Huge improvement over SugarCRM.
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I don't understand what's going on with Dynamics. The transition from Dynamics CRM to the new Dynamics 365 seems to be more than just a re-branding exercise, it feels like an entirely new product. Or rather two products, as Microsoft has been its usual annoying self and decided "why offer one product when we can confuse users by offering two?". So there's Dynamics 365 for Enterprise and Dynamics 365 for Business. Where "Enterprise" is defined, somewhat arbitrarily, as a company with 250+ users.
Worst still, Dynamics 365 for Business isn't even available in Europe yet, and yet neither is the old Dynamics CRM, leaving SMBs seemingly in limbo.
If anyone understands what's going on and can explain it to me, I'd be very grateful, as the concept of Dynamics 365 is pretty appealing.
