@eddiejennings said in Softphones that integrate with SalesForce:

@jaredbusch said in Softphones that integrate with SalesForce:

Now integrating the PBX with SalesForce is a great idea, and can let it do lookups for CallerID or even cause the salesforce appmto issue a pop up or some such.

As I've done some research today, I believe this is the kind of thing they want -- specifically a popup with information about an incoming call.

Definitely would seem to be a PBX feature, not a endpoint device feature. A softphone is pretty much a desk phone just inside your computer via software only. I wouldn't expect a dumb phone on my desk to have this ability, but I would expect my PBX to maybe be able to accommodate this.

The only other option would be is if SalesForce is the PBX, but then, there's still a PBX involved.

I don't like the idea of having a middle man. Also, how the company makes money is unclear to me and I don't like that.

I don't understand what's going on with Dynamics. The transition from Dynamics CRM to the new Dynamics 365 seems to be more than just a re-branding exercise, it feels like an entirely new product. Or rather two products, as Microsoft has been its usual annoying self and decided "why offer one product when we can confuse users by offering two?". So there's Dynamics 365 for Enterprise and Dynamics 365 for Business. Where "Enterprise" is defined, somewhat arbitrarily, as a company with 250+ users.

Worst still, Dynamics 365 for Business isn't even available in Europe yet, and yet neither is the old Dynamics CRM, leaving SMBs seemingly in limbo.

If anyone understands what's going on and can explain it to me, I'd be very grateful, as the concept of Dynamics 365 is pretty appealing.