@eddiejennings said in Softphones that integrate with SalesForce:
@jaredbusch said in Softphones that integrate with SalesForce:
Now integrating the PBX with SalesForce is a great idea, and can let it do lookups for CallerID or even cause the salesforce appmto issue a pop up or some such.
As I've done some research today, I believe this is the kind of thing they want -- specifically a popup with information about an incoming call.
Definitely would seem to be a PBX feature, not a endpoint device feature. A softphone is pretty much a desk phone just inside your computer via software only. I wouldn't expect a dumb phone on my desk to have this ability, but I would expect my PBX to maybe be able to accommodate this.
The only other option would be is if SalesForce is the PBX, but then, there's still a PBX involved.