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    RMM Service

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    • travisdh1T
      travisdh1 @stacksofplates
      last edited by

      @stacksofplates said in RMM Service:

      @dustinb3403 said in RMM Service:

      @irj said in RMM Service:

      @notverypunny said in RMM Service:

      I'd like to have more granular permissions options (like allowing users access to workstations but blocked on servers) but it's not a deal-breaker.

      You aren't using a segmented network with firewall rules blocking incoming ports like RDP and SSH?

      How does segmented networking affect the user permissions within Tactical. I get how it would segment the devices, but that does nothing for the RMM side. IE different teams of people to manage different equipment or resources.

      He's saying if you segmented the network you wouldn't need to worry about those controls in the RMM at all.

      So long as the clients have a connection to the controller, that's ALL an RMM tool cares about. Doesn't matter how many different networks the clients happen to be on or how well segmented the network is. He'd still need some way to manage who has access to certain groups of client systems.

      IRJI 1 Reply Last reply Reply Quote 0
      • IRJI
        IRJ @travisdh1
        last edited by

        @travisdh1 said in RMM Service:

        @stacksofplates said in RMM Service:

        @dustinb3403 said in RMM Service:

        @irj said in RMM Service:

        @notverypunny said in RMM Service:

        I'd like to have more granular permissions options (like allowing users access to workstations but blocked on servers) but it's not a deal-breaker.

        You aren't using a segmented network with firewall rules blocking incoming ports like RDP and SSH?

        How does segmented networking affect the user permissions within Tactical. I get how it would segment the devices, but that does nothing for the RMM side. IE different teams of people to manage different equipment or resources.

        He's saying if you segmented the network you wouldn't need to worry about those controls in the RMM at all.

        So long as the clients have a connection to the controller, that's ALL an RMM tool cares about. Doesn't matter how many different networks the clients happen to be on or how well segmented the network is. He'd still need some way to manage who has access to certain groups of client systems.

        Yeah I get that and @DustinB3403 and you are correct. As long as you manage assets together you could have this issue.

        It's rare that workstations and serves are managed the same way using the same type of monitoring and controls. It's not something I've ever seen in my career, but I also haven't worked on Service Provider or consultant side.

        travisdh1T 1 Reply Last reply Reply Quote 0
        • travisdh1T
          travisdh1 @IRJ
          last edited by

          @irj said in RMM Service:

          @travisdh1 said in RMM Service:

          @stacksofplates said in RMM Service:

          @dustinb3403 said in RMM Service:

          @irj said in RMM Service:

          @notverypunny said in RMM Service:

          I'd like to have more granular permissions options (like allowing users access to workstations but blocked on servers) but it's not a deal-breaker.

          You aren't using a segmented network with firewall rules blocking incoming ports like RDP and SSH?

          How does segmented networking affect the user permissions within Tactical. I get how it would segment the devices, but that does nothing for the RMM side. IE different teams of people to manage different equipment or resources.

          He's saying if you segmented the network you wouldn't need to worry about those controls in the RMM at all.

          So long as the clients have a connection to the controller, that's ALL an RMM tool cares about. Doesn't matter how many different networks the clients happen to be on or how well segmented the network is. He'd still need some way to manage who has access to certain groups of client systems.

          Yeah I get that and @DustinB3403 and you are correct. As long as you manage assets together you could have this issue.

          It's rare that workstations and serves are managed the same way using the same type of monitoring and controls. It's not something I've ever seen in my career, but I also haven't worked on Service Provider or consultant side.

          Yeah, from the service provider side of things, servers and workstations are all managed from the same RMM.

          1 Reply Last reply Reply Quote 0
          • FATeknollogeeF
            FATeknollogee @DustinB3403
            last edited by

            @dustinb3403 said in RMM Service:

            @fateknollogee said in RMM Service:

            Does the patch management in Tactical work or are those buttons just placeholders?

            It works. On the demo it appears to be disabled

            Have you actually tried it?

            DustinB3403D 1 Reply Last reply Reply Quote 0
            • DustinB3403D
              DustinB3403 @FATeknollogee
              last edited by

              @fateknollogee said in RMM Service:

              @dustinb3403 said in RMM Service:

              @fateknollogee said in RMM Service:

              Does the patch management in Tactical work or are those buttons just placeholders?

              It works. On the demo it appears to be disabled

              Have you actually tried it?

              Yes I set it up in my lab and used it on some equipment/vms without issue.

              FATeknollogeeF 1 Reply Last reply Reply Quote 0
              • FATeknollogeeF
                FATeknollogee @DustinB3403
                last edited by

                @dustinb3403 said in RMM Service:

                @fateknollogee said in RMM Service:

                @dustinb3403 said in RMM Service:

                @fateknollogee said in RMM Service:

                Does the patch management in Tactical work or are those buttons just placeholders?

                It works. On the demo it appears to be disabled

                Have you actually tried it?

                Yes I set it up in my lab and used it on some equipment/vms without issue.

                I meant have you tried the patch management function?

                DustinB3403D 1 Reply Last reply Reply Quote 0
                • DustinB3403D
                  DustinB3403 @FATeknollogee
                  last edited by

                  @fateknollogee said in RMM Service:

                  @dustinb3403 said in RMM Service:

                  @fateknollogee said in RMM Service:

                  @dustinb3403 said in RMM Service:

                  @fateknollogee said in RMM Service:

                  Does the patch management in Tactical work or are those buttons just placeholders?

                  It works. On the demo it appears to be disabled

                  Have you actually tried it?

                  Yes I set it up in my lab and used it on some equipment/vms without issue.

                  I meant have you tried the patch management function?

                  Yes.

                  FATeknollogeeF 1 Reply Last reply Reply Quote 0
                  • FATeknollogeeF
                    FATeknollogee @DustinB3403
                    last edited by

                    @dustinb3403 said in RMM Service:

                    @fateknollogee said in RMM Service:

                    @dustinb3403 said in RMM Service:

                    @fateknollogee said in RMM Service:

                    @dustinb3403 said in RMM Service:

                    @fateknollogee said in RMM Service:

                    Does the patch management in Tactical work or are those buttons just placeholders?

                    It works. On the demo it appears to be disabled

                    Have you actually tried it?

                    Yes I set it up in my lab and used it on some equipment/vms without issue.

                    I meant have you tried the patch management function?

                    Yes.

                    And the machines got patched?
                    Mine isn't working, that's why I'm asking.

                    DustinB3403D 1 Reply Last reply Reply Quote 0
                    • DustinB3403D
                      DustinB3403 @FATeknollogee
                      last edited by

                      @fateknollogee said in RMM Service:

                      @dustinb3403 said in RMM Service:

                      @fateknollogee said in RMM Service:

                      @dustinb3403 said in RMM Service:

                      @fateknollogee said in RMM Service:

                      @dustinb3403 said in RMM Service:

                      @fateknollogee said in RMM Service:

                      Does the patch management in Tactical work or are those buttons just placeholders?

                      It works. On the demo it appears to be disabled

                      Have you actually tried it?

                      Yes I set it up in my lab and used it on some equipment/vms without issue.

                      I meant have you tried the patch management function?

                      Yes.

                      And the machines got patched?
                      Mine isn't working, that's why I'm asking.

                      Yeah mine did.

                      notverypunnyN 1 Reply Last reply Reply Quote 0
                      • notverypunnyN
                        notverypunny @DustinB3403
                        last edited by

                        @dustinb3403 said in RMM Service:

                        @fateknollogee said in RMM Service:

                        @dustinb3403 said in RMM Service:

                        @fateknollogee said in RMM Service:

                        @dustinb3403 said in RMM Service:

                        @fateknollogee said in RMM Service:

                        @dustinb3403 said in RMM Service:

                        @fateknollogee said in RMM Service:

                        Does the patch management in Tactical work or are those buttons just placeholders?

                        It works. On the demo it appears to be disabled

                        Have you actually tried it?

                        Yes I set it up in my lab and used it on some equipment/vms without issue.

                        I meant have you tried the patch management function?

                        Yes.

                        And the machines got patched?
                        Mine isn't working, that's why I'm asking.

                        Yeah mine did.

                        Ditto. Just have to invoke the scan or setup some automation

                        1 Reply Last reply Reply Quote 0
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