To come back around to the initial question, I'll throw GLPI + FusionInventory into the mix as a decent replacement for SpiceWorks. You keep the ability to have your whole IT environment managed and documented in a single system (Equipment, users, ticketing, contracts, contacts etc etc....)
Best posts made by notverypunny
RE: HelpDesk Options
RE: What does your desk look like?
So the laptop is my main driver and runs the 3 displays + it's own.
The lower display to the right is for a workstation that's used for building / maintaining our windows 10 deployment images as well as a GNS3 install that I need to find the time to use to mock-up our WAN / VPN topology.
The fireplace on the arm is a drastically underpowered 20" inspiron all in one touchscreen that had been doing nothing for years so I've taken it, put linux on it and it's just a toy / conversation piece.
EDIT: fireplace has now become an ASCII aquarium
How-To / Community Documentation & Resources
I searched really quickly and didn't find a section or category where folks have been posting useful how-to guides or articles for the community. There are a couple of things that I've worked through lately that could probably be useful to others, just don't know exactly where to stash it on here. As an example, how to make a uefi bootable USB to automatically apply BIOS settings for Dell. In all honesty, my motivation here is as much to share with the community as have stuff like this publicly documented so I can find it if I need to re-do or update it for my own needs.
RE: If you are new drop in say hello and introduce yourself please!
Good afternoon from Eastern Canada! I'm part of the IT team for a manufacturing company with offices throughout Canada and the Eastern US. Cheers!
RE: Best Backup Solution for 2019
It feels like the OP thinks that this is a seller's forum as opposed to a group of IT professionals looking to help each other out. Or just trolling to waste time. Or a college kid who was given an assignment and is looking for us to provide the answer.
RE: Bad one: SonicWALL Remote Management Vulnerability
WTF? People NAT their iDracs?
Probably the same people that put ketchup on a perfectly good steak..... psychopaths the whole lot of them
Latest posts made by notverypunny
Self-Signed certs for LDAPS
So I'll start off by acknowledging that self-signed certs are less than ideal for most purposes.
Right now my goal is to get rid of plain-text LDAP on the network and want to make sure that I'm not trading one security hole for another.
I've found a couple of sets of instructions online and figured I'd run the idea past the assembled brain-power before going too far down the rabbit hole.
Open to other suggestions to move from LDAP to LDAPS, but I'm in an environment that has too much legacy stuff to scrap it and / or AD so that whole possible course of action is the non-starter to end all non-starters.
RE: Frist time Headset ?
I'm a fan of Jabra for work and home.
They can do wired and wireless models.
I tried the Evolve2 85 and went back to an Elite 85h for work. I've also got a couple of wired USB around as well for work.
At home I've got a set of Elite85h for over the ear and a set of Active75t for earbuds.
The only thing I've seen as a down for Jabra was that some of the lower-end stuff didn't stand up too well to user abuse, but what ever does?
One thing to consider that I didn't see mentioned is noise-cancelling (yes/no, active/passive) and hear-through as well as side-tone configuration (how much of your own voice you hear when using the headset on something like a teams or zoom call, you might end up shouting into the void if you aren't careful)
RE: Tactical RMM
Is there a general consensus with regards to the "appropriateness" of using Tactical in a production setting? I've setup a quick install to test and evaluate but I was unaware of the whole monero issue https://www.reddit.com/r/msp/comments/rqm0go/a_statement_from_the_founder_of_tacticalrmm/
Given the increasing costs of everything we're being asked for possible ways to cut opex but wouldn't want to put my head on the chopping block in the event that things go south.
RE: Experience with NDR Solutions
Darktrace does some pretty cool stuff. I've had some experience with the detection part, the automated response wasn't part of the package that was in use but the potential looked interesting.
FieldEffect has some interesting looking stuff too, not sure if they offer an automated response piece or not.
RE: OT / IoT asset management
You also need to consider what it is you want the documentation to actually be used for and by whom.
If you have different roles you might have network, security and sysadmin/tech (servers, devices etc). Their documentation needs are probably quite different.
- physical network layout
- switch configuration
- cabinets, racks drawings, locations and wiring
- optical fiber runs, type, length, usage/spares
- physical servers, location, warranty information
- device location, type, firmware level, IPs
- workload inventory
- application settings and configuration
- application data flow between devices, IPs and ports
- application support, contracts
- security zone config, firewall settings
- security compliance documentation
Yeah, I hear you...
One of the other guys is lead-ish on the user endpoint stuff for now and there's a product in place to help with that.
My main concern for the present effort is getting an accurate picture of what SCADA / OT etc devices we've got in the environment so that I know if action has to be taken or flagged to the appropriate controls group when vulnerabilities are flagged online.
Ideally it'd be something like Nedi but for OT-type devices.
Netbox is great for static documentation and the sky seems to be the limit with regards to how much it can be expanded.
There is an integration with the fusioninventory plugin and agent that I'm already familiar with for GLPI, just haven't taken the time to investigate it.
Equally, GLPI has a lot of potential for some of this but couldn't do what I needed to with regards to documentation for our site-to-site networking.
OT / IoT asset management
Anyone have any thoughts / recommendations / experience with regards to keeping tabs on an OT environment? The only thing that seems to be out there from a discovery and management perspective seems to be OT-BASE https://www.langner.com/
Does anyone know of any alternatives beyond a network scanner and some spreadsheets?