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    Bring order into IT environment in chaos

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    • 1
      1337
      last edited by 1337

      @notverypunny @black3dynamite @gjacobse @EddieJennings

      Thanks guys!

      Are there any cloud software suitable to make the customer inventory/documentation in that would fit SMB price range?

      It doesn't make sense for the customer to pay for a full fledged asset management solution with ticketing and every other possible module. But it makes sense to have the documentation in some central location.

      JaredBuschJ black3dynamiteB notverypunnyN 3 Replies Last reply Reply Quote 0
      • JaredBuschJ
        JaredBusch @1337
        last edited by

        @pete-s there is SnipeIT

        1 Reply Last reply Reply Quote 2
        • ObsolesceO
          Obsolesce @1337
          last edited by

          @pete-s said in Bring order into IT environment in chaos:

          Faced with an working IT environment in chaos (undocumented, unpatched, where's the backups, what licenses are there, what warranties, vendors, what servers are in use, what apps etc, etc).

          What steps would you take to get things in order as quickly as possible?

          And in what order would you do it?

          What are they willing to pay you to do? What's your contract say?

          1 1 Reply Last reply Reply Quote 0
          • black3dynamiteB
            black3dynamite @1337
            last edited by

            @pete-s take a look at https://snipeitapp.com/ for inventory/documentation and possibly https://www.bookstackapp.com/ as a documentation wiki.

            1 1 Reply Last reply Reply Quote 0
            • notverypunnyN
              notverypunny @1337
              last edited by

              @pete-s said in Bring order into IT environment in chaos:

              @notverypunny @black3dynamite @gjacobse @EddieJennings

              Thanks guys!

              Are there any cloud software suitable to make the customer inventory/documentation in that would fit SMB price range?

              It doesn't make sense for the customer to pay for a full fledged asset management solution with ticketing and every other possible module. But it makes sense to have the documentation in some central location.

              Depends of course on your price range. Teclib does hosted glpi https://www.glpi-network.cloud/ pricing shows as 19 euro / tech / mth. Unless I missed something snipe is all manual entry whereas glpi does agent-based automatic inventory. Also has a KB, ticketing and financials baked in. GLPI stands for Gestionnaire Libre de Parc Informatique (roughly translated: Free Data Centre Manager). You could also run it on-prem, just requires a basic LAMP setup.

              1 1 Reply Last reply Reply Quote 0
              • EddieJenningsE
                EddieJennings
                last edited by

                I've used DokuWiki in the past for documentation.

                1 1 Reply Last reply Reply Quote 0
                • 1
                  1337 @notverypunny
                  last edited by

                  @notverypunny said in Bring order into IT environment in chaos:

                  @pete-s said in Bring order into IT environment in chaos:

                  @notverypunny @black3dynamite @gjacobse @EddieJennings

                  Thanks guys!

                  Are there any cloud software suitable to make the customer inventory/documentation in that would fit SMB price range?

                  It doesn't make sense for the customer to pay for a full fledged asset management solution with ticketing and every other possible module. But it makes sense to have the documentation in some central location.

                  Depends of course on your price range. Teclib does hosted glpi https://www.glpi-network.cloud/ pricing shows as 19 euro / tech / mth. Unless I missed something snipe is all manual entry whereas glpi does agent-based automatic inventory. Also has a KB, ticketing and financials baked in. GLPI stands for Gestionnaire Libre de Parc Informatique (roughly translated: Free Data Centre Manager). You could also run it on-prem, just requires a basic LAMP setup.

                  I had a look at that when you mentioned it before. It looks promising. I'm looking to step up our own documentation as well and I like the rack feature especially.

                  https://glpi-project.org/wp-content/uploads/2018/08/dcim_racks-1.jpg

                  1 Reply Last reply Reply Quote 2
                  • 1
                    1337 @Obsolesce
                    last edited by 1337

                    @obsolesce said in Bring order into IT environment in chaos:

                    @pete-s said in Bring order into IT environment in chaos:

                    Faced with an working IT environment in chaos (undocumented, unpatched, where's the backups, what licenses are there, what warranties, vendors, what servers are in use, what apps etc, etc).

                    What steps would you take to get things in order as quickly as possible?

                    And in what order would you do it?

                    What are they willing to pay you to do? What's your contract say?

                    I'm in an advisory position only in this case. We're not looking to do that kind of work but I'd like to give them an overview of what they need.

                    Tools to use is of some interest to ourselves as well though. I want to improve what we're doing in that area.

                    1 Reply Last reply Reply Quote 0
                    • 1
                      1337 @EddieJennings
                      last edited by

                      @eddiejennings said in Bring order into IT environment in chaos:

                      I've used DokuWiki in the past for documentation.

                      Yes, me too. But for this customer I will suggest they get something that is cloud based. And a little more specifically made for the purpose.

                      scottalanmillerS 1 Reply Last reply Reply Quote 0
                      • 1
                        1337 @black3dynamite
                        last edited by

                        @black3dynamite said in Bring order into IT environment in chaos:

                        @pete-s take a look at https://snipeitapp.com/ for inventory/documentation and possibly https://www.bookstackapp.com/ as a documentation wiki.

                        Thanks! The hosted option might fit the bill.

                        1 Reply Last reply Reply Quote 0
                        • scottalanmillerS
                          scottalanmiller @1337
                          last edited by

                          @pete-s said in Bring order into IT environment in chaos:

                          @eddiejennings said in Bring order into IT environment in chaos:

                          I've used DokuWiki in the past for documentation.

                          Yes, me too. But for this customer I will suggest they get something that is cloud based. And a little more specifically made for the purpose.

                          I can't find a good cloud based wiki. Either they suck or they are crazy expensive.

                          Running Dokuwiki (or better somethingn like Wiki.js) on a cloud IaaS instance is often better.

                          JaredBuschJ 1 Reply Last reply Reply Quote 1
                          • JaredBuschJ
                            JaredBusch @scottalanmiller
                            last edited by JaredBusch

                            @scottalanmiller said in Bring order into IT environment in chaos:

                            @pete-s said in Bring order into IT environment in chaos:

                            @eddiejennings said in Bring order into IT environment in chaos:

                            I've used DokuWiki in the past for documentation.

                            Yes, me too. But for this customer I will suggest they get something that is cloud based. And a little more specifically made for the purpose.

                            I can't find a good cloud based wiki. Either they suck or they are crazy expensive.

                            That has been my experience also

                            IRJI 1 Reply Last reply Reply Quote 1
                            • stacksofplatesS
                              stacksofplates
                              last edited by

                              I really enjoy using Notion. Everything is a "page" so you can link pages and embed pages. They have templates for a ton of stuff. It's a really powerful tool.

                              JaredBuschJ 1 Reply Last reply Reply Quote 0
                              • JaredBuschJ
                                JaredBusch @stacksofplates
                                last edited by

                                @stacksofplates said in Bring order into IT environment in chaos:

                                I really enjoy using Notion. Everything is a "page" so you can link pages and embed pages. They have templates for a ton of stuff. It's a really powerful tool.

                                One of my clients is using ClickUp. I just started putting documentation for them into that. It seems to not be very organized for that though. Does good for tasks.

                                1 Reply Last reply Reply Quote 0
                                • IRJI
                                  IRJ @JaredBusch
                                  last edited by

                                  @jaredbusch said in Bring order into IT environment in chaos:

                                  @scottalanmiller said in Bring order into IT environment in chaos:

                                  @pete-s said in Bring order into IT environment in chaos:

                                  @eddiejennings said in Bring order into IT environment in chaos:

                                  I've used DokuWiki in the past for documentation.

                                  Yes, me too. But for this customer I will suggest they get something that is cloud based. And a little more specifically made for the purpose.

                                  I can't find a good cloud based wiki. Either they suck or they are crazy expensive.

                                  That has been my experience also

                                  Confluence is quite good. Free for under 10 users, too.

                                  1 Reply Last reply Reply Quote 1
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