Ipad guru for Site connectivity issue
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iPads and iPhones are headaches to keep working reliably on wifi. For whatever reason, Apple devices just do not roam well no matter what settings you change on the device.
The good news is there is a relatively simple fix, turn down the signal strength on any access point that has overlapping signal. It doesn't have to be much, but it means that Apple devices won't try to hold on at all costs to an iffy AP signal.
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For reference here's Apple's doc on roaming:
https://support.apple.com/en-us/HT203068 -
If the issue is from a volume of devices, it's not the devices that are the issue. This isn't related to them using iPads, other than they are using lots of devices on wifi all at once. It's not an iPad issue, but a wifi/network issue.
Too much power, overlapping APs, too many APs, all kinds of things can cause issues. Or too few, bad signal, etc.
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@scottalanmiller I understand what you are saying, but if the device was not directly related you'd see it across other networked devices and you don't even remotely as much (in my experience).
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@scottalanmiller said in Ipad guru/ Site connectivity issue:
If the issue is from a volume of devices, it's not the devices that are the issue. This isn't related to them using iPads, other than they are using lots of devices on wifi all at once. It's not an iPad issue, but a wifi/network issue.
Too much power, overlapping APs, too many APs, all kinds of things can cause issues. Or too few, bad signal, etc.
I thought I read he had 18 iPads, but I don't see that here anymore... that doesn't seem like to many, even for a single AP...
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@Dashrender said in Ipad guru/ Site connectivity issue:
@scottalanmiller said in Ipad guru/ Site connectivity issue:
If the issue is from a volume of devices, it's not the devices that are the issue. This isn't related to them using iPads, other than they are using lots of devices on wifi all at once. It's not an iPad issue, but a wifi/network issue.
Too much power, overlapping APs, too many APs, all kinds of things can cause issues. Or too few, bad signal, etc.
I thought I read he had 18 iPads, but I don't see that here anymore... that doesn't seem like to many, even for a single AP...
Also it's only being used for transactions from the sound of it so likely not a lot of traffic
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Funny just looked looked at our controller and everything that's low "experience" i.e. lower than 70% are iphones :D,
everything else is 90+% -
@Dashrender said in Ipad guru/ Site connectivity issue:
@scottalanmiller said in Ipad guru/ Site connectivity issue:
If the issue is from a volume of devices, it's not the devices that are the issue. This isn't related to them using iPads, other than they are using lots of devices on wifi all at once. It's not an iPad issue, but a wifi/network issue.
Too much power, overlapping APs, too many APs, all kinds of things can cause issues. Or too few, bad signal, etc.
I thought I read he had 18 iPads, but I don't see that here anymore... that doesn't seem like to many, even for a single AP...
Keep in mind that there are probably gobs of patrons using a guest network on those same APs. It really could be an issue of to many devices using a single AP if they are busy.
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@travisdh1 said in Ipad guru/ Site connectivity issue:
@Dashrender said in Ipad guru/ Site connectivity issue:
@scottalanmiller said in Ipad guru/ Site connectivity issue:
If the issue is from a volume of devices, it's not the devices that are the issue. This isn't related to them using iPads, other than they are using lots of devices on wifi all at once. It's not an iPad issue, but a wifi/network issue.
Too much power, overlapping APs, too many APs, all kinds of things can cause issues. Or too few, bad signal, etc.
I thought I read he had 18 iPads, but I don't see that here anymore... that doesn't seem like to many, even for a single AP...
Keep in mind that there are probably gobs of patrons using a guest network on those same APs. It really could be an issue of to many devices using a single AP if they are busy.
I was just about to write this
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What I do is I have two internet connections. 1 is the primary with the private wifi and the other is a secondary backup connection should the primary fail. The guest wifi uses the secondary. It's probably not the way this is set up.
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@Dashrender said in Ipad guru/ Site connectivity issue:
@scottalanmiller said in Ipad guru/ Site connectivity issue:
If the issue is from a volume of devices, it's not the devices that are the issue. This isn't related to them using iPads, other than they are using lots of devices on wifi all at once. It's not an iPad issue, but a wifi/network issue.
Too much power, overlapping APs, too many APs, all kinds of things can cause issues. Or too few, bad signal, etc.
I thought I read he had 18 iPads, but I don't see that here anymore... that doesn't seem like to many, even for a single AP...
It is in the OP that I have 18 Ipads
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@travisdh1 said in Ipad guru/ Site connectivity issue:
@Dashrender said in Ipad guru/ Site connectivity issue:
@scottalanmiller said in Ipad guru/ Site connectivity issue:
If the issue is from a volume of devices, it's not the devices that are the issue. This isn't related to them using iPads, other than they are using lots of devices on wifi all at once. It's not an iPad issue, but a wifi/network issue.
Too much power, overlapping APs, too many APs, all kinds of things can cause issues. Or too few, bad signal, etc.
I thought I read he had 18 iPads, but I don't see that here anymore... that doesn't seem like to many, even for a single AP...
Keep in mind that there are probably gobs of patrons using a guest network on those same APs. It really could be an issue of to many devices using a single AP if they are busy.
I thought that too, but there is not a guest wifi. There are 2 different wifi's though - MGR and POS.
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@wirestyle22 said in Ipad guru/ Site connectivity issue:
@travisdh1 said in Ipad guru/ Site connectivity issue:
@Dashrender said in Ipad guru/ Site connectivity issue:
@scottalanmiller said in Ipad guru/ Site connectivity issue:
If the issue is from a volume of devices, it's not the devices that are the issue. This isn't related to them using iPads, other than they are using lots of devices on wifi all at once. It's not an iPad issue, but a wifi/network issue.
Too much power, overlapping APs, too many APs, all kinds of things can cause issues. Or too few, bad signal, etc.
I thought I read he had 18 iPads, but I don't see that here anymore... that doesn't seem like to many, even for a single AP...
Keep in mind that there are probably gobs of patrons using a guest network on those same APs. It really could be an issue of to many devices using a single AP if they are busy.
I was just about to write this
Ditto.... It's all well and good having separate SSID's and networks behind the AP to isolate traffic, but the radios in the HW might just be getting thrashed if it's busy and patrons are monopolizing the infrastructure. Keep in mind that for a restauant setting each patron is likely to have at least 1 device connecting to wifi, perhaps more if someone is working on a laptop and having a bite at the same time.
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@notverypunny said in Ipad guru/ Site connectivity issue:
@wirestyle22 said in Ipad guru/ Site connectivity issue:
@travisdh1 said in Ipad guru/ Site connectivity issue:
@Dashrender said in Ipad guru/ Site connectivity issue:
@scottalanmiller said in Ipad guru/ Site connectivity issue:
If the issue is from a volume of devices, it's not the devices that are the issue. This isn't related to them using iPads, other than they are using lots of devices on wifi all at once. It's not an iPad issue, but a wifi/network issue.
Too much power, overlapping APs, too many APs, all kinds of things can cause issues. Or too few, bad signal, etc.
I thought I read he had 18 iPads, but I don't see that here anymore... that doesn't seem like to many, even for a single AP...
Keep in mind that there are probably gobs of patrons using a guest network on those same APs. It really could be an issue of to many devices using a single AP if they are busy.
I was just about to write this
Ditto.... It's all well and good having separate SSID's and networks behind the AP to isolate traffic, but the radios in the HW might just be getting thrashed if it's busy and patrons are monopolizing the infrastructure. Keep in mind that for a restauant setting each patron is likely to have at least 1 device connecting to wifi, perhaps more if someone is working on a laptop and having a bite at the same time.
Exactly. Just lots of connected devices can make things a mess. Or just lots of noise from unconnected devices.
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@wirestyle22 said in Ipad guru/ Site connectivity issue:
What I do is I have two internet connections. 1 is the primary with the private wifi and the other is a secondary backup connection should the primary fail. The guest wifi uses the secondary. It's probably not the way this is set up.
That really does very little generally. The Internet is all shared right away anyway, so 100Mb/s on a single connection is almost always vastly superior to two 50Mb/s connections.
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@scottalanmiller said in Ipad guru/ Site connectivity issue:
@notverypunny said in Ipad guru/ Site connectivity issue:
@wirestyle22 said in Ipad guru/ Site connectivity issue:
@travisdh1 said in Ipad guru/ Site connectivity issue:
@Dashrender said in Ipad guru/ Site connectivity issue:
@scottalanmiller said in Ipad guru/ Site connectivity issue:
If the issue is from a volume of devices, it's not the devices that are the issue. This isn't related to them using iPads, other than they are using lots of devices on wifi all at once. It's not an iPad issue, but a wifi/network issue.
Too much power, overlapping APs, too many APs, all kinds of things can cause issues. Or too few, bad signal, etc.
I thought I read he had 18 iPads, but I don't see that here anymore... that doesn't seem like to many, even for a single AP...
Keep in mind that there are probably gobs of patrons using a guest network on those same APs. It really could be an issue of to many devices using a single AP if they are busy.
I was just about to write this
Ditto.... It's all well and good having separate SSID's and networks behind the AP to isolate traffic, but the radios in the HW might just be getting thrashed if it's busy and patrons are monopolizing the infrastructure. Keep in mind that for a restauant setting each patron is likely to have at least 1 device connecting to wifi, perhaps more if someone is working on a laptop and having a bite at the same time.
Exactly. Just lots of connected devices can make things a mess. Or just lots of noise from unconnected devices.
one thing I noticed and a thought about what could fix it
there are 4 APs, and 2 Wireless networks. What if We took 2 APs for each wireless
could cut down on Ap over load from all the devices.. . . -
@WrCombs said in Ipad guru/ Site connectivity issue:
@scottalanmiller said in Ipad guru/ Site connectivity issue:
@notverypunny said in Ipad guru/ Site connectivity issue:
@wirestyle22 said in Ipad guru/ Site connectivity issue:
@travisdh1 said in Ipad guru/ Site connectivity issue:
@Dashrender said in Ipad guru/ Site connectivity issue:
@scottalanmiller said in Ipad guru/ Site connectivity issue:
If the issue is from a volume of devices, it's not the devices that are the issue. This isn't related to them using iPads, other than they are using lots of devices on wifi all at once. It's not an iPad issue, but a wifi/network issue.
Too much power, overlapping APs, too many APs, all kinds of things can cause issues. Or too few, bad signal, etc.
I thought I read he had 18 iPads, but I don't see that here anymore... that doesn't seem like to many, even for a single AP...
Keep in mind that there are probably gobs of patrons using a guest network on those same APs. It really could be an issue of to many devices using a single AP if they are busy.
I was just about to write this
Ditto.... It's all well and good having separate SSID's and networks behind the AP to isolate traffic, but the radios in the HW might just be getting thrashed if it's busy and patrons are monopolizing the infrastructure. Keep in mind that for a restauant setting each patron is likely to have at least 1 device connecting to wifi, perhaps more if someone is working on a laptop and having a bite at the same time.
Exactly. Just lots of connected devices can make things a mess. Or just lots of noise from unconnected devices.
one thing I noticed and a thought about what could fix it
there are 4 APs, and 2 Wireless networks. What if We took 2 APs for each wireless
could cut down on Ap over load from all the devices.. . .Yes, making dedicated physical radios just for the work network would generally help a lot.
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Or APs with more radios. There are multiple radio APs out there. Mine, for example, has two. That's common. But many now have like four or more on high end models.
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@notverypunny said in Ipad guru/ Site connectivity issue:
@wirestyle22 said in Ipad guru/ Site connectivity issue:
@travisdh1 said in Ipad guru/ Site connectivity issue:
@Dashrender said in Ipad guru/ Site connectivity issue:
@scottalanmiller said in Ipad guru/ Site connectivity issue:
If the issue is from a volume of devices, it's not the devices that are the issue. This isn't related to them using iPads, other than they are using lots of devices on wifi all at once. It's not an iPad issue, but a wifi/network issue.
Too much power, overlapping APs, too many APs, all kinds of things can cause issues. Or too few, bad signal, etc.
I thought I read he had 18 iPads, but I don't see that here anymore... that doesn't seem like to many, even for a single AP...
Keep in mind that there are probably gobs of patrons using a guest network on those same APs. It really could be an issue of to many devices using a single AP if they are busy.
I was just about to write this
Ditto.... It's all well and good having separate SSID's and networks behind the AP to isolate traffic, but the radios in the HW might just be getting thrashed if it's busy and patrons are monopolizing the infrastructure. Keep in mind that for a restauant setting each patron is likely to have at least 1 device connecting to wifi, perhaps more if someone is working on a laptop and having a bite at the same time.
No I mean separate networks not just SSID's
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@WrCombs said in Ipad guru/ Site connectivity issue:
@scottalanmiller said in Ipad guru/ Site connectivity issue:
@notverypunny said in Ipad guru/ Site connectivity issue:
@wirestyle22 said in Ipad guru/ Site connectivity issue:
@travisdh1 said in Ipad guru/ Site connectivity issue:
@Dashrender said in Ipad guru/ Site connectivity issue:
@scottalanmiller said in Ipad guru/ Site connectivity issue:
If the issue is from a volume of devices, it's not the devices that are the issue. This isn't related to them using iPads, other than they are using lots of devices on wifi all at once. It's not an iPad issue, but a wifi/network issue.
Too much power, overlapping APs, too many APs, all kinds of things can cause issues. Or too few, bad signal, etc.
I thought I read he had 18 iPads, but I don't see that here anymore... that doesn't seem like to many, even for a single AP...
Keep in mind that there are probably gobs of patrons using a guest network on those same APs. It really could be an issue of to many devices using a single AP if they are busy.
I was just about to write this
Ditto.... It's all well and good having separate SSID's and networks behind the AP to isolate traffic, but the radios in the HW might just be getting thrashed if it's busy and patrons are monopolizing the infrastructure. Keep in mind that for a restauant setting each patron is likely to have at least 1 device connecting to wifi, perhaps more if someone is working on a laptop and having a bite at the same time.
Exactly. Just lots of connected devices can make things a mess. Or just lots of noise from unconnected devices.
one thing I noticed and a thought about what could fix it
there are 4 APs, and 2 Wireless networks. What if We took 2 APs for each wireless
could cut down on Ap over load from all the devices.. . .How many devices are we talking about here? You should be able to see in the management console, and since no patrons are using them, it shouldn't be overloading the APs with clients.
