New ISP Issues at CEO's Home
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I am a telecom consultant who's job it is to help IT managers and IT folks find useable fiber and other forms of ISP access.
I have access to networks that are often thought to be carrier-only, wireless tower link only and longhaul so let me do some exploration on this address where your CEO is struggling to get fiber and let me see what I can pull up in all my maps. I can be reached at 256-486-1988 or [email protected]. I work for free and am paid by the hundreds of carriers, so no cost to you to have me take a look. Look forward to hearing from you soon -
My first order of business - When on WiFi at his home/lodge, the app for his Milestone cameras says "Cannot Connect To Server"...I verified this and sure enough, when on the WiFi here, it won't connect. If I jump to 4G, it connects...if I use my home WIFi or at work it connects. Any suggestions on what to check to see why it is only being blocked on the WiFi here? Something in the UniFi GUI that I could fix? Or the new router I purchased?
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@garak0410 said in New ISP Issues at CEO's Home:
My first order of business - When on WiFi at his home/lodge, the app for his Milestone cameras says "Cannot Connect To Server"...I verified this and sure enough, when on the WiFi here, it won't connect. If I jump to 4G, it connects...if I use my home WIFi or at work it connects. Any suggestions on what to check to see why it is only being blocked on the WiFi here? Something in the UniFi GUI that I could fix? Or the new router I purchased?
Where is the 'server'? is is something on that network at his house? or something in the cloud?
Does accessing the internet work for things like gmail?
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@Dashrender said in New ISP Issues at CEO's Home:
@garak0410 said in New ISP Issues at CEO's Home:
My first order of business - When on WiFi at his home/lodge, the app for his Milestone cameras says "Cannot Connect To Server"...I verified this and sure enough, when on the WiFi here, it won't connect. If I jump to 4G, it connects...if I use my home WIFi or at work it connects. Any suggestions on what to check to see why it is only being blocked on the WiFi here? Something in the UniFi GUI that I could fix? Or the new router I purchased?
Where is the 'server'? is is something on that network at his house? or something in the cloud?
Does accessing the internet work for things like gmail?
Milestone server is a PC located in one of his 3 switch rooms on a 192.168.1.10 address. It has always broadcasted to a the Milestone XProtect Mobile app. And it still does. Just won't connect to the DNS name when on the local WiFi...if you drop to 4G, it works...if back on WiFi and I set a connection to that 192 address, it works...just not with the primary DNS name when on his WiFi.
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@garak0410 said in New ISP Issues at CEO's Home:
@Dashrender said in New ISP Issues at CEO's Home:
@garak0410 said in New ISP Issues at CEO's Home:
My first order of business - When on WiFi at his home/lodge, the app for his Milestone cameras says "Cannot Connect To Server"...I verified this and sure enough, when on the WiFi here, it won't connect. If I jump to 4G, it connects...if I use my home WIFi or at work it connects. Any suggestions on what to check to see why it is only being blocked on the WiFi here? Something in the UniFi GUI that I could fix? Or the new router I purchased?
Where is the 'server'? is is something on that network at his house? or something in the cloud?
Does accessing the internet work for things like gmail?
Milestone server is a PC located in one of his 3 switch rooms on a 192.168.1.10 address. It has always broadcasted to a the Milestone XProtect Mobile app. And it still does. Just won't connect to the DNS name when on the local WiFi...if you drop to 4G, it works...if back on WiFi and I set a connection to that 192 address, it works...just not with the primary DNS name when on his WiFi.
misconfigured router.
You switched to using a real router. You have to set things up correctly.
Unlike the shit ass consumer stuff that you just let the thing do what it wants and be full of security holes.
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To actually know how to help, would require knowing what the software is actually doing (or not doing).
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@garak0410 said in New ISP Issues at CEO's Home:
My first order of business - When on WiFi at his home/lodge, the app for his Milestone cameras says "Cannot Connect To Server"...I verified this and sure enough, when on the WiFi here, it won't connect. If I jump to 4G, it connects...if I use my home WIFi or at work it connects. Any suggestions on what to check to see why it is only being blocked on the WiFi here? Something in the UniFi GUI that I could fix? Or the new router I purchased?
You say "the wifi", but you didn't mention if you checked when plugged in directly.
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@garak0410 said in New ISP Issues at CEO's Home:
@Dashrender said in New ISP Issues at CEO's Home:
@garak0410 said in New ISP Issues at CEO's Home:
My first order of business - When on WiFi at his home/lodge, the app for his Milestone cameras says "Cannot Connect To Server"...I verified this and sure enough, when on the WiFi here, it won't connect. If I jump to 4G, it connects...if I use my home WIFi or at work it connects. Any suggestions on what to check to see why it is only being blocked on the WiFi here? Something in the UniFi GUI that I could fix? Or the new router I purchased?
Where is the 'server'? is is something on that network at his house? or something in the cloud?
Does accessing the internet work for things like gmail?
Milestone server is a PC located in one of his 3 switch rooms on a 192.168.1.10 address. It has always broadcasted to a the Milestone XProtect Mobile app. And it still does. Just won't connect to the DNS name when on the local WiFi...if you drop to 4G, it works...if back on WiFi and I set a connection to that 192 address, it works...just not with the primary DNS name when on his WiFi.
Because DNS
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@garak0410 said in New ISP Issues at CEO's Home:
@Dashrender said in New ISP Issues at CEO's Home:
@garak0410 said in New ISP Issues at CEO's Home:
My first order of business - When on WiFi at his home/lodge, the app for his Milestone cameras says "Cannot Connect To Server"...I verified this and sure enough, when on the WiFi here, it won't connect. If I jump to 4G, it connects...if I use my home WIFi or at work it connects. Any suggestions on what to check to see why it is only being blocked on the WiFi here? Something in the UniFi GUI that I could fix? Or the new router I purchased?
Where is the 'server'? is is something on that network at his house? or something in the cloud?
Does accessing the internet work for things like gmail?
Milestone server is a PC located in one of his 3 switch rooms on a 192.168.1.10 address. It has always broadcasted to a the Milestone XProtect Mobile app. And it still does. Just won't connect to the DNS name when on the local WiFi...if you drop to 4G, it works...if back on WiFi and I set a connection to that 192 address, it works...just not with the primary DNS name when on his WiFi.
aww - so u-turn routing isn't working... or whatever it's called...
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You have a Unifi Wifi AP, what is the firewall?
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@Dashrender said in New ISP Issues at CEO's Home:
@garak0410 said in New ISP Issues at CEO's Home:
@Dashrender said in New ISP Issues at CEO's Home:
@garak0410 said in New ISP Issues at CEO's Home:
My first order of business - When on WiFi at his home/lodge, the app for his Milestone cameras says "Cannot Connect To Server"...I verified this and sure enough, when on the WiFi here, it won't connect. If I jump to 4G, it connects...if I use my home WIFi or at work it connects. Any suggestions on what to check to see why it is only being blocked on the WiFi here? Something in the UniFi GUI that I could fix? Or the new router I purchased?
Where is the 'server'? is is something on that network at his house? or something in the cloud?
Does accessing the internet work for things like gmail?
Milestone server is a PC located in one of his 3 switch rooms on a 192.168.1.10 address. It has always broadcasted to a the Milestone XProtect Mobile app. And it still does. Just won't connect to the DNS name when on the local WiFi...if you drop to 4G, it works...if back on WiFi and I set a connection to that 192 address, it works...just not with the primary DNS name when on his WiFi.
aww - so u-turn routing isn't working... or whatever it's called...
hairpin
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@wrx7m said in New ISP Issues at CEO's Home:
@Dashrender said in New ISP Issues at CEO's Home:
@garak0410 said in New ISP Issues at CEO's Home:
@Dashrender said in New ISP Issues at CEO's Home:
@garak0410 said in New ISP Issues at CEO's Home:
My first order of business - When on WiFi at his home/lodge, the app for his Milestone cameras says "Cannot Connect To Server"...I verified this and sure enough, when on the WiFi here, it won't connect. If I jump to 4G, it connects...if I use my home WIFi or at work it connects. Any suggestions on what to check to see why it is only being blocked on the WiFi here? Something in the UniFi GUI that I could fix? Or the new router I purchased?
Where is the 'server'? is is something on that network at his house? or something in the cloud?
Does accessing the internet work for things like gmail?
Milestone server is a PC located in one of his 3 switch rooms on a 192.168.1.10 address. It has always broadcasted to a the Milestone XProtect Mobile app. And it still does. Just won't connect to the DNS name when on the local WiFi...if you drop to 4G, it works...if back on WiFi and I set a connection to that 192 address, it works...just not with the primary DNS name when on his WiFi.
aww - so u-turn routing isn't working... or whatever it's called...
hairpin
Yup, that's necessary for the DNS setup being used.
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@wrx7m said in New ISP Issues at CEO's Home:
@Dashrender said in New ISP Issues at CEO's Home:
@garak0410 said in New ISP Issues at CEO's Home:
@Dashrender said in New ISP Issues at CEO's Home:
@garak0410 said in New ISP Issues at CEO's Home:
My first order of business - When on WiFi at his home/lodge, the app for his Milestone cameras says "Cannot Connect To Server"...I verified this and sure enough, when on the WiFi here, it won't connect. If I jump to 4G, it connects...if I use my home WIFi or at work it connects. Any suggestions on what to check to see why it is only being blocked on the WiFi here? Something in the UniFi GUI that I could fix? Or the new router I purchased?
Where is the 'server'? is is something on that network at his house? or something in the cloud?
Does accessing the internet work for things like gmail?
Milestone server is a PC located in one of his 3 switch rooms on a 192.168.1.10 address. It has always broadcasted to a the Milestone XProtect Mobile app. And it still does. Just won't connect to the DNS name when on the local WiFi...if you drop to 4G, it works...if back on WiFi and I set a connection to that 192 address, it works...just not with the primary DNS name when on his WiFi.
aww - so u-turn routing isn't working... or whatever it's called...
hairpin
Exactly - thanks.
I know old Cisco PIX were not able to do that. Not sure ASA can. And no clue what the OP has for a firewall now...
*edit - found the post/picture - OP has a ER-X from Ubiquiti.
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this article should help you configure the ER-X to enable hairpining.
https://help.ubnt.com/hc/en-us/articles/204952134-EdgeRouter-Hairpin-NAT
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Update...
We were able to get out of the contract and surprisingly, Verizon fixed their tower and we are back on the Pepwave again.
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@travisdh1 Bingo. Satellite is going to have delay.
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This showed on my FYP at TikTok today. It is cute and informative about a similar PepWave device
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@frodooftheshire said in New ISP Issues at CEO's Home:
@travisdh1 Bingo. Satellite is going to have delay.
Yep. Starlink is going to change that in a HUGE way. They're in beta right now, and seeing latency in the 20ms to 40ms range.
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@travisdh1 said in New ISP Issues at CEO's Home:
@frodooftheshire said in New ISP Issues at CEO's Home:
@travisdh1 Bingo. Satellite is going to have delay.
Yep. Starlink is going to change that in a HUGE way. They're in beta right now, and seeing latency in the 20ms to 40ms range.
My sons new house is out of reach for many services other than cellular or satellite. He has signed up to be a beta tester....
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My wireless radio internet is 60ms, I pre-ordered starlink a couple of weeks ago.
