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    I guess Skyetel doesn't want business

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    • JaredBuschJ
      JaredBusch
      last edited by

      @Skyetel you should put the note that it needs to be an 11 digit number there before I hit submit..

      892b9e87-3ba9-4d89-b255-d26a0e590bb0-image.png

      2bd56db2-1abe-4d65-8de4-c096d34e17f0-image.png

      1 Reply Last reply Reply Quote 0
      • JaredBuschJ
        JaredBusch
        last edited by

        Same for the SMS.
        e5b2b3ba-c00b-4c07-82c5-153fb86b49fd-image.png
        f762b9b4-6dfb-49b9-b00f-3e008fa3837c-image.png

        3212419a-a342-4cce-bdc3-5132159428af-image.png

        Works though, once added.
        340bfaeb-c5cf-4e71-a89f-1375e4873015-image.png

        1 Reply Last reply Reply Quote 0
        • DustinB3403D
          DustinB3403
          last edited by

          @JaredBusch put in a 1

          JaredBuschJ 1 Reply Last reply Reply Quote 0
          • JaredBuschJ
            JaredBusch
            last edited by

            Same issue on the Company info screen.

            fc57719a-e428-43de-9d44-6474ea7f7c3b-image.png

            1 Reply Last reply Reply Quote 0
            • JaredBuschJ
              JaredBusch @DustinB3403
              last edited by

              @DustinB3403 said in I guess Skyetel doesn't want business:

              @JaredBusch put in a 1

              The point is that it is not intuitive that the 1 is needed. Especially as Skyetel only does US numbers right now.

              Also, you only need a single ` for an inline code highlight, not 3.
              846edced-774a-469c-ad72-8a7844d40c0d-image.png

              DustinB3403D 2 Replies Last reply Reply Quote 0
              • JaredBuschJ
                JaredBusch
                last edited by

                I think this is the same as before? So I assume the number port in process is what was updated for that process.
                9f3592b7-b497-41d8-972c-f8f2ce05db37-image.png

                SkyetelS 1 Reply Last reply Reply Quote 0
                • JaredBuschJ
                  JaredBusch
                  last edited by

                  I'll be calling

                  7ecc2076-0ce5-47df-84bf-27299e07a9ff-image.png

                  SkyetelS 1 Reply Last reply Reply Quote 0
                  • JaredBuschJ
                    JaredBusch
                    last edited by

                    Account was created, just the error after clicking finish.
                    Manually wnet to the sign in screen and was able to sign in.

                    d14d95a0-67ce-4c5f-b136-fb550b6dad61-image.png

                    1 Reply Last reply Reply Quote 0
                    • JaredBuschJ
                      JaredBusch
                      last edited by

                      but no payment method added to the account.
                      7f6aed1f-01f8-49e1-b33a-3da156bfeca2-image.png

                      SkyetelS 1 Reply Last reply Reply Quote 0
                      • DustinB3403D
                        DustinB3403 @JaredBusch
                        last edited by

                        @JaredBusch said in I guess Skyetel doesn't want business:

                        Also, you only need a single ` for an inline code highlight, not 3.

                        I've just always done 3 ``` good to know though.

                        1 Reply Last reply Reply Quote 0
                        • DustinB3403D
                          DustinB3403 @JaredBusch
                          last edited by DustinB3403

                          @JaredBusch said in I guess Skyetel doesn't want business:

                          The point is that it is not intuitive that the 1 is needed. Especially as Skyetel only does US numbers right now.

                          How is it not intuitive?

                          Literally any time I enter a number I'm adding the 1 on forms or dialing etc.

                          JaredBuschJ 1 Reply Last reply Reply Quote 0
                          • JaredBuschJ
                            JaredBusch @DustinB3403
                            last edited by

                            @DustinB3403 said in I guess Skyetel doesn't want business:

                            @JaredBusch said in I guess Skyetel doesn't want business:

                            The point is that it is not intuitive that the 1 is needed. Especially as Skyetel only does US numbers right now.

                            How is it not intuitive?

                            Literally any time I enter a number I'm adding the 1 on forms or dialing etc.

                            I never, ever, enter a 1 for anything.

                            All dial plans are built to use 10 digit dialing or look for the 011 prefix for international.

                            I didn't pull this out of my ass. It is based on how cell phones have operated for the last 30 years.

                            DustinB3403D 1 Reply Last reply Reply Quote 0
                            • JaredBuschJ
                              JaredBusch
                              last edited by

                              @scottalanmiller if you are alive and in a place with internet, it would be great if you split the last few posts about the new sign up to a new thread. I didn't think about it until after I posted.

                              "Skyetel new signup comments" or something.

                              1 Reply Last reply Reply Quote 0
                              • DustinB3403D
                                DustinB3403 @JaredBusch
                                last edited by

                                @JaredBusch said in I guess Skyetel doesn't want business:

                                I never, ever, enter a 1 for anything.
                                All dial plans are built to use 10 digit dialing or look for the 011 prefix for international.
                                I didn't pull this out of my ass. It is based on how cell phones have operated for the last 30 years.

                                I'm not saying you're pulling anything out of anything, nor how it's not uncommon to not need the 1 or 011.

                                I'm asking how is it not intuitive? You deal with calling plans 24/7 among other things, and thus it's unintuitive for you. Many other people wouldn't see this as an issue at all.

                                DashrenderD 1 Reply Last reply Reply Quote 0
                                • SkyetelS
                                  Skyetel @JaredBusch
                                  last edited by Skyetel

                                  @JaredBusch said in I guess Skyetel doesn't want business:

                                  I'll be calling

                                  7ecc2076-0ce5-47df-84bf-27299e07a9ff-image.png

                                  @JaredBusch and I just emailed about this. Should be fixed within a few hours - it's an edge case that is related to the payment method.

                                  1 Reply Last reply Reply Quote 1
                                  • SkyetelS
                                    Skyetel @JaredBusch
                                    last edited by

                                    @JaredBusch said in I guess Skyetel doesn't want business:

                                    I think this is the same as before? So I assume the number port in process is what was updated for that process.
                                    9f3592b7-b497-41d8-972c-f8f2ce05db37-image.png

                                    Yes, this is the same as before.

                                    1 Reply Last reply Reply Quote 1
                                    • SkyetelS
                                      Skyetel @JaredBusch
                                      last edited by

                                      @JaredBusch said in I guess Skyetel doesn't want business:

                                      but no payment method added to the account.
                                      7f6aed1f-01f8-49e1-b33a-3da156bfeca2-image.png

                                      This is related to the error you got. Its expected behavior - we just need to fix the error 🙂

                                      1 Reply Last reply Reply Quote 0
                                      • DashrenderD
                                        Dashrender @DustinB3403
                                        last edited by

                                        @DustinB3403 said in I guess Skyetel doesn't want business:

                                        @JaredBusch said in I guess Skyetel doesn't want business:

                                        I never, ever, enter a 1 for anything.
                                        All dial plans are built to use 10 digit dialing or look for the 011 prefix for international.
                                        I didn't pull this out of my ass. It is based on how cell phones have operated for the last 30 years.

                                        I'm not saying you're pulling anything out of anything, nor how it's not uncommon to not need the 1 or 011.

                                        I'm asking how is it not intuitive? You deal with calling plans 24/7 among other things, and thus it's unintuitive for you. Many other people wouldn't see this as an issue at all.

                                        I agree with JB in this case - if you are going to demand the 1, then you should tell us that you want 11 digits in that field. I would never put it in there either - again, as JB mentioned, you haven't needed a 1 on a cellphone in 20'ish years.

                                        SkyetelS 1 Reply Last reply Reply Quote 0
                                        • SkyetelS
                                          Skyetel @Dashrender
                                          last edited by

                                          @Dashrender said in I guess Skyetel doesn't want business:

                                          @DustinB3403 said in I guess Skyetel doesn't want business:

                                          @JaredBusch said in I guess Skyetel doesn't want business:

                                          I never, ever, enter a 1 for anything.
                                          All dial plans are built to use 10 digit dialing or look for the 011 prefix for international.
                                          I didn't pull this out of my ass. It is based on how cell phones have operated for the last 30 years.

                                          I'm not saying you're pulling anything out of anything, nor how it's not uncommon to not need the 1 or 011.

                                          I'm asking how is it not intuitive? You deal with calling plans 24/7 among other things, and thus it's unintuitive for you. Many other people wouldn't see this as an issue at all.

                                          I agree with JB in this case - if you are going to demand the 1, then you should tell us that you want 11 digits in that field. I would never put it in there either - again, as JB mentioned, you haven't needed a 1 on a cellphone in 20'ish years.

                                          Well we can just remove the 1 requirement and/or add it for you. Our network routes on 11 digits by default, and all of our numbers are displayed in our portal as 11 digits, so we tried to stay consistent.

                                          DashrenderD 1 Reply Last reply Reply Quote 0
                                          • DashrenderD
                                            Dashrender @Skyetel
                                            last edited by

                                            @Skyetel said in I guess Skyetel doesn't want business:

                                            @Dashrender said in I guess Skyetel doesn't want business:

                                            @DustinB3403 said in I guess Skyetel doesn't want business:

                                            @JaredBusch said in I guess Skyetel doesn't want business:

                                            I never, ever, enter a 1 for anything.
                                            All dial plans are built to use 10 digit dialing or look for the 011 prefix for international.
                                            I didn't pull this out of my ass. It is based on how cell phones have operated for the last 30 years.

                                            I'm not saying you're pulling anything out of anything, nor how it's not uncommon to not need the 1 or 011.

                                            I'm asking how is it not intuitive? You deal with calling plans 24/7 among other things, and thus it's unintuitive for you. Many other people wouldn't see this as an issue at all.

                                            I agree with JB in this case - if you are going to demand the 1, then you should tell us that you want 11 digits in that field. I would never put it in there either - again, as JB mentioned, you haven't needed a 1 on a cellphone in 20'ish years.

                                            Well we can just remove the 1 requirement and/or add it for you. Our network routes on 11 digits by default, and all of our numbers are displayed in our portal as 11 digits, so we tried to stay consistent.

                                            That part is totally fine. But many people, obviously JB and I, are accustomed to only entering 10 digits - so having the system auto handle or, as JB originally said, just put a note above the field saying - requires 11 digits - would be a nice improvement.

                                            SkyetelS scottalanmillerS 2 Replies Last reply Reply Quote 1
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