What Happens When Microsoft Doesn't Issue Licenses
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Insight's new claim is "they don't know how to issue refunds" in any form. One day they claim they are one of the largest companies in the world (yes, they said this when we were questioning who they were when they had no working phones or email last year) and today they claim that they have no clue how to refund money on transactions that didn't process. They will say anything.
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Yes, once the initial bad decision was made to buy these licenses, everything is 100% the fault of Insight and/or Microsoft.
But that does not negate that poor decisions were made. You, as a knowledgeable MSP, should have never let a client go forward with this type of purchase. All that needed to be done was provide a new email for a new VLSC purchase and all would have flowed correctly.
Why this never happened completely floors me.
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@JaredBusch said in What Happens When Microsoft Doesn't Issue Licenses:
You, as a knowledgeable MSP, should have never let a client go forward with this type of purchase. All that needed to be done was provide a new email for a new VLSC purchase and all would have flowed correctly.
That's basically what we did. We asked for it to go to a new email and they promised that the details would be in that email. We knew it would go to VLSC. We didn't know it would grant access to it, but the process you describe is what we did... and it failed.
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The email in question for the account was new. First time ever used. If anything, if there is anything technical wrong, it is the new email that is probably the source of the issue, rather than the solution. Had we used any old email, it would have worked (eventually.)
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Been sent from one place to another. No one at MS knows how to do this or where the CALs come from. This is hours of craziness.
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No one at MS knows how to find an Activation ID. Four different people all demanding that we do it in a way that doesn't exist. When we do it this way, with the official MS tool, they don't like it.
But for those that need it, this is how you find your Activation ID...
slmgr.vbs /dlv -
@scottalanmiller said in What Happens When Microsoft Doesn't Issue Licenses:
No one at MS knows how to find an Activation ID. Four different people all demanding that we do it in a way that doesn't exist. When we do it this way, with the official MS tool, they don't like it.
But for those that need it, this is how you find your Activation ID...
slmgr.vbs /dlvFor real? You seem to have the worst of luck when it comes to Microsoft.
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@black3dynamite MS knows that Scott talks mad shit about them on forums, so they're exacting their revenge.
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@RojoLoco said in What Happens When Microsoft Doesn't Issue Licenses:
@black3dynamite MS knows that Scott talks mad shit about them on forums, so they're exacting their revenge.
Truth. I know peeps at MS and they hate that dude @scottalanmiller
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@RojoLoco said in What Happens When Microsoft Doesn't Issue Licenses:
@black3dynamite MS knows that Scott talks mad shit about them on forums, so they're exacting their revenge.
I often wonder....
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@black3dynamite said in What Happens When Microsoft Doesn't Issue Licenses:
@scottalanmiller said in What Happens When Microsoft Doesn't Issue Licenses:
No one at MS knows how to find an Activation ID. Four different people all demanding that we do it in a way that doesn't exist. When we do it this way, with the official MS tool, they don't like it.
But for those that need it, this is how you find your Activation ID...
slmgr.vbs /dlvFor real? You seem to have the worst of luck when it comes to Microsoft.
Yeah, went through six people this morning. The seventh knew that we didn't need that code at all. But the first six could not figure out how to get this code and when we produced it, they didn't like the format, lol.
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We have most recently switched all our Microsoft business to CDW for similar reasons; usually Insight would somehow screw up assignment of the license to the wrong VLSC account. Recently had a purchase and used @BradfromxByte for the hardware and licenses and absolutely no issue getting them in the VLSC. My recommendation is to avoid Insight (and lately PCM too) even if Microsoft prefers them as a vendor. Just not worth the headache.
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@jt1001001 said in What Happens When Microsoft Doesn't Issue Licenses:
usually Insight would somehow screw up assignment of the license to the wrong VLSC account.
This seems likely as there is no trace of them in our account. And we confirmed that the account used matches.
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Microsoft's VL team claims that RDS CALs don't go into the VLC at all. Which makes no sense.
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@scottalanmiller : You know this already, but they definitely do. We have RDS user CALs from 2008 through 2019 in our own VLSC not to mention thousands spread amongst clients.
Funny thing is, these were mostly purchased from Insight (Canada) without issue.
We just provide them a working email address for the client, even if it doesn't have a VLSC tied to it, and we get the microsoft email telling us to activate VLSC and accept this license.With that said, RDP user CALs tend to be "soft licensed" and we've taken over clients way over their purchase count (i.e. 100 active users on RDP, 20 CALs) and the servers never complained. Obviously we got them into compliance.
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@manxam said in What Happens When Microsoft Doesn't Issue Licenses:
You know this already, but they definitely do. We have RDS user CALs from 2008 through 2019 in our own VLSC not to mention thousands spread amongst clients.
Yeah, we've always had them there in the past. MS keeps claiming that they don't go there anymore. Which makes no sense at all.
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@manxam said in What Happens When Microsoft Doesn't Issue Licenses:
We just provide them a working email address for the client, even if it doesn't have a VLSC tied to it, and we get the microsoft email telling us to activate VLSC and accept this license.
Yeah, see that was the process that we were told would happen.
Then when it didn't happen, they told us that emails are not sent for this. The licenses just go in VLC.
Then when they don't go in VLC, they claimed that you never get licenses and you have to call the RDS Clearing House to put in the licenses for you.
But then the clearing house has no idea of this process that MS has decreed.
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@manxam said in What Happens When Microsoft Doesn't Issue Licenses:
With that said, RDP user CALs tend to be "soft licensed" and we've taken over clients way over their purchase count (i.e. 100 active users on RDP, 20 CALs) and the servers never complained. Obviously we got them into compliance.
Yeah, the issue is when you have zero. If we were just "adding more" it would not be so bad.
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Obviously, we know that both Insight and MS are just saying anything to try to not be at fault. It is super obvious that the licenses were never purchased at all and the money was just accepted and that was that.
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@scottalanmiller said in What Happens When Microsoft Doesn't Issue Licenses:
Yeah, the issue is when you have zero. If we were just "adding more" it would not be so bad.
I thought about that after the fact -- that you likely had zero currently.
What a mess...
At least you -- by the looks of it -- were able to reset the 120 day countdown. This can only be done once IIRC so hopefully Insight can get this corrected before then.
I'm really surprised that they just haven't provisioned more for you due to their mistake.
How many did you order?
