What Happens When Microsoft Doesn't Issue Licenses
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@Obsolesce said in What Happens When Microsoft Doesn't Issue Licenses:
Sounds to me the whole issue was Insight and the license purchaser never following through.
Yeah, we know that no purchase went through. But Insight and MS are trying to cover that up at this point (and have been for months.) We told Insight that it had not gone through last year and they (and MS too) have been giving us a run around since December.
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@scottalanmiller said in What Happens When Microsoft Doesn't Issue Licenses:
@Obsolesce said in What Happens When Microsoft Doesn't Issue Licenses:
Sounds to me the whole issue was Insight and the license purchaser never following through.
Yeah, we know that no purchase went through. But Insight and MS are trying to cover that up at this point (and have been for months.) We told Insight that it had not gone through last year and they (and MS too) have been giving us a run around since December.
That sucks. I'd not use insight anymore.
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@scottalanmiller said in What Happens When Microsoft Doesn't Issue Licenses:
since the moment we tried to buy the licenses.
You are 100% culpable for trying to get around the standard VLSC procedure. Had you not attempted to force a non-standard purchase, you would not have these problems now.
Why you made the business decision to do this is beyond my understanding.
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@JaredBusch said in What Happens When Microsoft Doesn't Issue Licenses:
You are 100% culpable for trying to get around the standard VLSC procedure. Had you not attempted to force a non-standard purchase, you would not have these problems now.
This is BS. I did not force anything, we asked and they offered. There is no excuse for them here. They could have said "this is how it works" and we'd have said "okay, then we have to fix this other thing first."
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@JaredBusch said in What Happens When Microsoft Doesn't Issue Licenses:
Why you made the business decision to do this is beyond my understanding.
Obviously I had nothing to do with it, I'm not so foolish as to ever choose to do business with Insight. I've had to work with them before and know way better than that.
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@JaredBusch said in What Happens When Microsoft Doesn't Issue Licenses:
You are 100% culpable for trying to get around the standard VLSC procedure.
What, at this point, do you even think this has to do with the situation? They simply didn't process the license. They took the money and that was it. Nothing more. The email or VLSC situation (and we NEVER tried to get around the VLSC, we were told the license would be COPIED in email to us is all) is not relevant, as we have access to both and Insight now is clear that no license was ever attempted at all.
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Insight's new claim is "they don't know how to issue refunds" in any form. One day they claim they are one of the largest companies in the world (yes, they said this when we were questioning who they were when they had no working phones or email last year) and today they claim that they have no clue how to refund money on transactions that didn't process. They will say anything.
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Yes, once the initial bad decision was made to buy these licenses, everything is 100% the fault of Insight and/or Microsoft.
But that does not negate that poor decisions were made. You, as a knowledgeable MSP, should have never let a client go forward with this type of purchase. All that needed to be done was provide a new email for a new VLSC purchase and all would have flowed correctly.
Why this never happened completely floors me.
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@JaredBusch said in What Happens When Microsoft Doesn't Issue Licenses:
You, as a knowledgeable MSP, should have never let a client go forward with this type of purchase. All that needed to be done was provide a new email for a new VLSC purchase and all would have flowed correctly.
That's basically what we did. We asked for it to go to a new email and they promised that the details would be in that email. We knew it would go to VLSC. We didn't know it would grant access to it, but the process you describe is what we did... and it failed.
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The email in question for the account was new. First time ever used. If anything, if there is anything technical wrong, it is the new email that is probably the source of the issue, rather than the solution. Had we used any old email, it would have worked (eventually.)
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Been sent from one place to another. No one at MS knows how to do this or where the CALs come from. This is hours of craziness.
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No one at MS knows how to find an Activation ID. Four different people all demanding that we do it in a way that doesn't exist. When we do it this way, with the official MS tool, they don't like it.
But for those that need it, this is how you find your Activation ID...
slmgr.vbs /dlv -
@scottalanmiller said in What Happens When Microsoft Doesn't Issue Licenses:
No one at MS knows how to find an Activation ID. Four different people all demanding that we do it in a way that doesn't exist. When we do it this way, with the official MS tool, they don't like it.
But for those that need it, this is how you find your Activation ID...
slmgr.vbs /dlvFor real? You seem to have the worst of luck when it comes to Microsoft.
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@black3dynamite MS knows that Scott talks mad shit about them on forums, so they're exacting their revenge.
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@RojoLoco said in What Happens When Microsoft Doesn't Issue Licenses:
@black3dynamite MS knows that Scott talks mad shit about them on forums, so they're exacting their revenge.
Truth. I know peeps at MS and they hate that dude @scottalanmiller
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@RojoLoco said in What Happens When Microsoft Doesn't Issue Licenses:
@black3dynamite MS knows that Scott talks mad shit about them on forums, so they're exacting their revenge.
I often wonder....
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@black3dynamite said in What Happens When Microsoft Doesn't Issue Licenses:
@scottalanmiller said in What Happens When Microsoft Doesn't Issue Licenses:
No one at MS knows how to find an Activation ID. Four different people all demanding that we do it in a way that doesn't exist. When we do it this way, with the official MS tool, they don't like it.
But for those that need it, this is how you find your Activation ID...
slmgr.vbs /dlvFor real? You seem to have the worst of luck when it comes to Microsoft.
Yeah, went through six people this morning. The seventh knew that we didn't need that code at all. But the first six could not figure out how to get this code and when we produced it, they didn't like the format, lol.
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We have most recently switched all our Microsoft business to CDW for similar reasons; usually Insight would somehow screw up assignment of the license to the wrong VLSC account. Recently had a purchase and used @BradfromxByte for the hardware and licenses and absolutely no issue getting them in the VLSC. My recommendation is to avoid Insight (and lately PCM too) even if Microsoft prefers them as a vendor. Just not worth the headache.
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@jt1001001 said in What Happens When Microsoft Doesn't Issue Licenses:
usually Insight would somehow screw up assignment of the license to the wrong VLSC account.
This seems likely as there is no trace of them in our account. And we confirmed that the account used matches.
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Microsoft's VL team claims that RDS CALs don't go into the VLC at all. Which makes no sense.
