SodiumSuite Helpdesk Time

[dbeato]

How can we add custom time to the helpdesk?

Right now those are the only options I see in minutes.

[DustinB3403]

@dbeato said in SodiumSuite Helpdesk Time:

How can we add custom time to the helpdesk?

Right now those are the only options I see in minutes.

This part I can agree with, in NY at least (I assume most other states) billable time is charged in 15 minute intervals.

Having a custom time allowance doesn't make sense IMO.

[Danp]

@dustinb3403 I think you meant to say "can't".

Either way, I disagree with your position that a custom time allowance doesn't make sense. Not all time tracking is for billable hours. Therefore, someone may want to track time in smaller increments strictly for the purpose of accurately representing how their time was spent.

[scottalanmiller]

@danp said in SodiumSuite Helpdesk Time:

@dustinb3403 I think you meant to say "can't".

Either way, I disagree with your position that a custom time allowance doesn't make sense. Not all time tracking is for billable hours. Therefore, someone may want to track time in smaller increments strictly for the purpose of accurately representing how their time was spent.

Right, lots of helpdesks are internal, not for MSPs. That it is billable is the less common scenario.

[DustinB3403]

Billable in a "State labor law requirement of 15 minute intervals"

So I did mean I understand the 15 minute minimal interval.

[DustinB3403]

@dustinb3403 said in SodiumSuite Helpdesk Time:

@dbeato said in SodiumSuite Helpdesk Time:

How can we add custom time to the helpdesk?

Right now those are the only options I see in minutes.

This part I can agree with, in NY at least (I assume most other states) billable time is charged in 15 minute intervals.

Having a custom time allowance doesn't make sense IMO.

Billable - meaning to your employer.

[scottalanmiller]

@dustinb3403 said in SodiumSuite Helpdesk Time:

@dustinb3403 said in SodiumSuite Helpdesk Time:

@dbeato said in SodiumSuite Helpdesk Time:

How can we add custom time to the helpdesk?

Right now those are the only options I see in minutes.

This part I can agree with, in NY at least (I assume most other states) billable time is charged in 15 minute intervals.

Having a custom time allowance doesn't make sense IMO.

Billable - meaning to your employer.

You don't track time in billable time to your employer, though. That means nothing.

[DustinB3403]

@scottalanmiller said in SodiumSuite Helpdesk Time:

@dustinb3403 said in SodiumSuite Helpdesk Time:

@dustinb3403 said in SodiumSuite Helpdesk Time:

@dbeato said in SodiumSuite Helpdesk Time:

How can we add custom time to the helpdesk?

Right now those are the only options I see in minutes.

This part I can agree with, in NY at least (I assume most other states) billable time is charged in 15 minute intervals.

Having a custom time allowance doesn't make sense IMO.

Billable - meaning to your employer.

You don't track time in billable time to your employer, though. That means nothing.

When you "punch a clock", you're required to punch in 15 minute intervals. None of this 5:33PM clock out bs (and expecting to be paid for work until 5:45 PM. You're paid for work until the nearest quarter hour.

[scottalanmiller]

@dustinb3403 said in SodiumSuite Helpdesk Time:

@scottalanmiller said in SodiumSuite Helpdesk Time:

@dustinb3403 said in SodiumSuite Helpdesk Time:

@dustinb3403 said in SodiumSuite Helpdesk Time:

@dbeato said in SodiumSuite Helpdesk Time:

How can we add custom time to the helpdesk?

Right now those are the only options I see in minutes.

This part I can agree with, in NY at least (I assume most other states) billable time is charged in 15 minute intervals.

Having a custom time allowance doesn't make sense IMO.

Billable - meaning to your employer.

You don't track time in billable time to your employer, though. That means nothing.

When you "punch a clock", you're required to punch in 15 minute intervals. None of this 5:33PM clock out bs (and expecting to be paid for work until 5:45 PM. You're paid for work until the nearest quarter hour.

Sure, but what does that have to do with tracking efficiency and time spent on work throughout the day?

[scottalanmiller]

Let's look at a different kind of system, a grocery store scanner. They measure the time to scan each time, so it is normally 1-3 seconds per item, but could be faster. If you measured that in 15 minute intervals, checking out one customer could register as having taken the entire week, even if it took two minutes.

[DustinB3403]

@scottalanmiller said in SodiumSuite Helpdesk Time:

@dustinb3403 said in SodiumSuite Helpdesk Time:

@scottalanmiller said in SodiumSuite Helpdesk Time:

@dustinb3403 said in SodiumSuite Helpdesk Time:

@dustinb3403 said in SodiumSuite Helpdesk Time:

@dbeato said in SodiumSuite Helpdesk Time:

How can we add custom time to the helpdesk?

Right now those are the only options I see in minutes.

This part I can agree with, in NY at least (I assume most other states) billable time is charged in 15 minute intervals.

Having a custom time allowance doesn't make sense IMO.

Billable - meaning to your employer.

You don't track time in billable time to your employer, though. That means nothing.

When you "punch a clock", you're required to punch in 15 minute intervals. None of this 5:33PM clock out bs (and expecting to be paid for work until 5:45 PM. You're paid for work until the nearest quarter hour.

Sure, but what does that have to do with tracking efficiency and time spent on work throughout the day?

Is the module meant for tracking efficiency or work day accountability? I view it as the "punch a clock" approach for reporting to HR/Accounting for paychecks.

[scottalanmiller]

@dustinb3403 said in SodiumSuite Helpdesk Time:

@scottalanmiller said in SodiumSuite Helpdesk Time:

@dustinb3403 said in SodiumSuite Helpdesk Time:

@scottalanmiller said in SodiumSuite Helpdesk Time:

@dustinb3403 said in SodiumSuite Helpdesk Time:

@dustinb3403 said in SodiumSuite Helpdesk Time:

@dbeato said in SodiumSuite Helpdesk Time:

How can we add custom time to the helpdesk?

Right now those are the only options I see in minutes.

This part I can agree with, in NY at least (I assume most other states) billable time is charged in 15 minute intervals.

Having a custom time allowance doesn't make sense IMO.

Billable - meaning to your employer.

You don't track time in billable time to your employer, though. That means nothing.

When you "punch a clock", you're required to punch in 15 minute intervals. None of this 5:33PM clock out bs (and expecting to be paid for work until 5:45 PM. You're paid for work until the nearest quarter hour.

Sure, but what does that have to do with tracking efficiency and time spent on work throughout the day?

Is the module meant for tracking efficiency or work day accountability? I view it as the "punch a clock" approach for reporting to HR/Accounting for paychecks.

It tracks the time spent on the ticket. Nothing more, nothing less.

[DustinB3403]

@scottalanmiller said in SodiumSuite Helpdesk Time:

@dustinb3403 said in SodiumSuite Helpdesk Time:

@scottalanmiller said in SodiumSuite Helpdesk Time:

@dustinb3403 said in SodiumSuite Helpdesk Time:

@scottalanmiller said in SodiumSuite Helpdesk Time:

@dustinb3403 said in SodiumSuite Helpdesk Time:

@dustinb3403 said in SodiumSuite Helpdesk Time:

@dbeato said in SodiumSuite Helpdesk Time:

How can we add custom time to the helpdesk?

Right now those are the only options I see in minutes.

This part I can agree with, in NY at least (I assume most other states) billable time is charged in 15 minute intervals.

Having a custom time allowance doesn't make sense IMO.

Billable - meaning to your employer.

You don't track time in billable time to your employer, though. That means nothing.

When you "punch a clock", you're required to punch in 15 minute intervals. None of this 5:33PM clock out bs (and expecting to be paid for work until 5:45 PM. You're paid for work until the nearest quarter hour.

Sure, but what does that have to do with tracking efficiency and time spent on work throughout the day?

Is the module meant for tracking efficiency or work day accountability? I view it as the "punch a clock" approach for reporting to HR/Accounting for paychecks.

It tracks the time spent on the ticket. Nothing more, nothing less.

Then ignore everything I've said.

[scottalanmiller]

@dustinb3403 said in SodiumSuite Helpdesk Time:

@scottalanmiller said in SodiumSuite Helpdesk Time:

@dustinb3403 said in SodiumSuite Helpdesk Time:

@scottalanmiller said in SodiumSuite Helpdesk Time:

@dustinb3403 said in SodiumSuite Helpdesk Time:

@scottalanmiller said in SodiumSuite Helpdesk Time:

@dustinb3403 said in SodiumSuite Helpdesk Time:

@dustinb3403 said in SodiumSuite Helpdesk Time:

@dbeato said in SodiumSuite Helpdesk Time:

How can we add custom time to the helpdesk?

Right now those are the only options I see in minutes.

This part I can agree with, in NY at least (I assume most other states) billable time is charged in 15 minute intervals.

Having a custom time allowance doesn't make sense IMO.

Billable - meaning to your employer.

You don't track time in billable time to your employer, though. That means nothing.

When you "punch a clock", you're required to punch in 15 minute intervals. None of this 5:33PM clock out bs (and expecting to be paid for work until 5:45 PM. You're paid for work until the nearest quarter hour.

Sure, but what does that have to do with tracking efficiency and time spent on work throughout the day?

Is the module meant for tracking efficiency or work day accountability? I view it as the "punch a clock" approach for reporting to HR/Accounting for paychecks.

It tracks the time spent on the ticket. Nothing more, nothing less.

Then ignore everything I've said.

If you think about it, imagine if you did password resets all day - if we treated it as billable, you'd be forced to only reset a password four times an hour. You'd max out at 32 password resets in a day. That's not very many, you'd have to sit around waiting to be eligible to work again after each task.

[DustinB3403]

@scottalanmiller said in SodiumSuite Helpdesk Time:

@dustinb3403 said in SodiumSuite Helpdesk Time:

@scottalanmiller said in SodiumSuite Helpdesk Time:

@dustinb3403 said in SodiumSuite Helpdesk Time:

@scottalanmiller said in SodiumSuite Helpdesk Time:

@dustinb3403 said in SodiumSuite Helpdesk Time:

@scottalanmiller said in SodiumSuite Helpdesk Time:

@dustinb3403 said in SodiumSuite Helpdesk Time:

@dustinb3403 said in SodiumSuite Helpdesk Time:

@dbeato said in SodiumSuite Helpdesk Time:

How can we add custom time to the helpdesk?

Right now those are the only options I see in minutes.

This part I can agree with, in NY at least (I assume most other states) billable time is charged in 15 minute intervals.

Having a custom time allowance doesn't make sense IMO.

Billable - meaning to your employer.

You don't track time in billable time to your employer, though. That means nothing.

When you "punch a clock", you're required to punch in 15 minute intervals. None of this 5:33PM clock out bs (and expecting to be paid for work until 5:45 PM. You're paid for work until the nearest quarter hour.

Sure, but what does that have to do with tracking efficiency and time spent on work throughout the day?

Is the module meant for tracking efficiency or work day accountability? I view it as the "punch a clock" approach for reporting to HR/Accounting for paychecks.

It tracks the time spent on the ticket. Nothing more, nothing less.

Then ignore everything I've said.

If you think about it, imagine if you did password resets all day - if we treated it as billable, you'd be forced to only reset a password four times an hour. You'd max out at 32 password resets in a day. That's not very many, you'd have to sit around waiting to be eligible to work again after each task.

Not at all the way I'd look at it, but I get the point.

You can do a billion password resets in a 15 minute interval (and still only charge the client for those 15 minutes). If using scripts to do it.

If you want to use it as a means of I spent 3 minutes typing an email to the client asking for clarification. That's fine. I just think it is meant for more.

Maybe add a flag for "billable time" to the time tracking function.

[JaredBusch]

@dustinb3403 said in SodiumSuite Helpdesk Time:

@dbeato said in SodiumSuite Helpdesk Time:

How can we add custom time to the helpdesk?

Right now those are the only options I see in minutes.

This part I can agree with, in NY at least (I assume most other states) billable time is charged in 15 minute intervals.

Having a custom time allowance doesn't make sense IMO.

NY actually passed a law stating you have to bill in 15 minute increments?

Sorry, I doubt that. Though it is NY.

[DustinB3403]

@jaredbusch said in SodiumSuite Helpdesk Time:

@dustinb3403 said in SodiumSuite Helpdesk Time:

@dbeato said in SodiumSuite Helpdesk Time:

How can we add custom time to the helpdesk?

Right now those are the only options I see in minutes.

This part I can agree with, in NY at least (I assume most other states) billable time is charged in 15 minute intervals.

Having a custom time allowance doesn't make sense IMO.

NY actually passed a law stating you have to bill in 15 minute increments?

Sorry, I doubt that. Though it is NY.

Not a "bill your client in 15 minute increments" but you have to pay your employees on 15 minute increments.

[JaredBusch]

@dustinb3403 said in SodiumSuite Helpdesk Time:

@jaredbusch said in SodiumSuite Helpdesk Time:

@dustinb3403 said in SodiumSuite Helpdesk Time:

@dbeato said in SodiumSuite Helpdesk Time:

How can we add custom time to the helpdesk?

Right now those are the only options I see in minutes.

This part I can agree with, in NY at least (I assume most other states) billable time is charged in 15 minute intervals.

Having a custom time allowance doesn't make sense IMO.

NY actually passed a law stating you have to bill in 15 minute increments?

Sorry, I doubt that. Though it is NY.

Not a "bill your client in 15 minute increments" but you have to pay your employees on 15 minute increments.

What does paying your employees in 15 minute increments have to do with putting in tickets in 15 minute increments?

Also I still find it hard to believe that this is a NY labor law, but it wouldn't surprise me.

[DustinB3403]

@jaredbusch said in SodiumSuite Helpdesk Time:

@dustinb3403 said in SodiumSuite Helpdesk Time:

@jaredbusch said in SodiumSuite Helpdesk Time:

@dustinb3403 said in SodiumSuite Helpdesk Time:

@dbeato said in SodiumSuite Helpdesk Time:

How can we add custom time to the helpdesk?

Right now those are the only options I see in minutes.

This part I can agree with, in NY at least (I assume most other states) billable time is charged in 15 minute intervals.

Having a custom time allowance doesn't make sense IMO.

NY actually passed a law stating you have to bill in 15 minute increments?

Sorry, I doubt that. Though it is NY.

Not a "bill your client in 15 minute increments" but you have to pay your employees on 15 minute increments.

What does paying your employees in 15 minute increments have to do with putting in tickets in 15 minute increments?

Also I still find it hard to believe that this is a NY labor law, but it wouldn't surprise me.

It was my interpretation of the function. Which I've said disregard it, already if that isn't the intended purpose.

[dbeato]

IN NJ for example I can bill by the minute, I used to bill in 8 or 12 minutes increments.