@GregC No, it just keeps happening for some reason.

@scottalanmiller It's pretty mature now. The feature set is minimal but works fine compared to some other options I've played with. If they added a few more features it would be golden.

@RojoLoco said in Have you looked at Itarian's (formerly Comodo) suite of tools?:

I signed up for an account and got a sales call before I had even gotten my "confirm account" email. Not a great start.

That's what it was like for us the first time around. They just kept calling, too.

But this time, so far so good.

@tim_g said in SodiumSuite Agent Poll Interval:

@scottalanmiller said in SodiumSuite Agent Poll Interval:

@tim_g said in SodiumSuite Agent Poll Interval:

It was over many hours yesterday. I rebooted and verified the service was running. I also allowed the port to be open.

I'll check later today to see if it still isn't showing up on the dashboard.

No port is needed inbound, outbound only.

Ya outbound is open by default on Windows.

Right, by default, nothing needs to be done for ports.

@dashrender said in SodiumSuite Helpdesk Time:

@dbeato said in SodiumSuite Helpdesk Time:

IN NJ for example I can bill by the minute, I used to bill in 8 or 12 minutes increments.

Seems arbitrary - did you have a reason for that?
I bill clients on the 15 min, have to include the transition time they are costing me.

It's all arbitrary.

@travisdh1 said in SodiumSuite Helpdesk View:

@dbeato I was going to ask about this. I've seen this on every size screen I look at the helpdesk on.

Yeah, it is very strange.

@coliver said in Remote Monitoring and Management:

Just got another call from Comodo from an Unknown Number. Same rep, answered (because I'm stupid) and asked him to take my email and phone number off the list and they we won't be considering any Comodo products in the future. I like Comodo as a company but man that's some bad salesmanship.

We had the same experience. Product was okay, but the company was impossible.

@travisdh1 said in Working on the Data collection job at the moment:

@quixoticjeremy said in Working on the Data collection job at the moment:

I have completed working on this for now. Moving forward if there is a delay in check in and your machine is on, treat like a bug and contact me.

Looking good here.

Perfect, server just went down briefly for another very small release (idiotic me forgot to move the logging level back down so I was getting spammed with information I don't need as I monitor the server (yes this needs to be changable but atm is hardcoded)).

@fateknollogee said in Sodium-New feature-Helpdesk!:

I guess I’m not finding the place users go to submit tickets?

Maybe I need to first add some users 😄 ?

Currently there is only the one interface for tickets. We do absolutely acknowledge the need for a form of web portal though/email input. This is definitely high on the list of requirements for our ticketing system. We are revamping a good portion of that system though, so likely in that revamp we will be including the web portal as well.

I think it was mentioned somewhere else we are on boarding some developers currently so hopefully we can attack more things at once.

@jaredbusch Sure thing

@manxam said in Sodium App bug:

Oh, so that was you in that video..

Often, yes.

And the evening of deployments begins.....

Hopefully we will see some new stuff tonight. Fingers crossed.

@dashrender said in Ninja RMM - Really good tool:

@fateknollogee said in Ninja RMM - Really good tool:

Just re-read this thread again...why is the pricing so "top secret"??

Because they don't really want your business.

They won't get mine.

@JaredBusch said in How to Install the Atera RMM Agent on Hyper-V Server 2012 R2:

DISM /online /enable-feature /featurename:NetFx3 /all

i do this all the time on Windows 10, except I include the /source:location of files since it's not on my WSUS system.

@gjacobse said:

@Danp said:

My old wife had a tail too! 😏

Tail or Horns?

Both.