@stuartjordan said in Sodium release for helpdesk: related tickets, attachments, changed time management, etc.:

@quixoticjeremy Thanks for confirming, I have signed up and I will take a look around.

Welcome to the Sodium test group!

@gjacobse said in Sodium release for helpdesk: related tickets, attachments, changed time management, etc.:

@quixoticjeremy said in Sodium release for helpdesk: related tickets, attachments, changed time management, etc.:

@gjacobse said in Sodium release for helpdesk: related tickets, attachments, changed time management, etc.:

any plan for iOS or android app?

While I haven't heard/talked to anyone internally about an app I won't close the door on the concept. At this point the best I can give you is a .....who knows? If it does happen which is very possible it would be down the road a bit.

Have to have the base first. But working on tickets remotely sometimes would be nice. not required.. but nice.

Remotely, or offline?

@dafyre said in What Are You Doing Right Now:

@dbeato said in What Are You Doing Right Now:

Apparently found out that 5Nine trial goes back to free after 14 days on trial.

This could be cause for celebration in some circles, ol.

Many circles!

Thanks @gjacobse we are looking into this one now.

Almost ready to release.

Happy Friday everyone. Friday is our big update day for Sodium and our updates for the day have already begun. We've had a couple of small update rounds so far today and expect many more coming this evening.

The latest update from just a few minutes ago includes fixes to the logout functionality to speed that up as it has been very high latency up until now.

More updates coming throughout the evening. Friday is always our busiest development and deployment day.

Another anticipated busy night of development. Keeping all of the info in one place.

We just did our first update for the evening. Small one, just aesthetics on the helpdesk internal notes timeline so that it is easier to read.

Current task underway is getting those Assets to tie between the monitoring center and the help desks so that you can have an asset (or assets) added into a ticket.

We got asset ties included in the last release but there are issues with them, so nothing to see yet.

Okay, another release going out now...

Okay, this is pretty cool. We have asset connections for the helpdesk now. It's a little cumbersome, but this is the first release. If you know your asset number, say 10001, and you want to tag it in a ticket, you can do so. The asset tag will be listed in the ticket and if you click on it, it will take you to the ticket on the dashboard.

When looking at an asset on the dashboard, it shows tickets associated with that asset in a list so you can find tickets that make sense with that asset all in one place.

Assets are many to many. So one ticket can have many assets. One asset can have many tickets.

And we have another release dropping right now...

This is now working. We have asset connections in tickets and it has been tested.

Okay, in the last release, we now have color coded ticket priorities. So we have green for low priority tickets, yellow for medium and red for high priority. Pretty simple, but a very nice functional change to the helpdesk.

Our first new addition to the list, Ubuntu 16.04.3 LTS has been tested with the "DEB Generic" installer package and the install and the monitoring are working perfectly. No need to do anything with the installer, it "just works". For reference, the system was updated before attempting the installer. If you install the agent to a non-updated system, let us know what it does.

We have added openSuse Leap 42.3 as a working agent installer!

openSuse Leap 42.3 is fully scanning now. Another one under our belts. We expected no problems as Tumbleweed has been so solid, as has Gecko.