Aug 11 Sodium Update Roundup
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Current task underway is getting those Assets to tie between the monitoring center and the help desks so that you can have an asset (or assets) added into a ticket.
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The next piece (not for tonight) that will tie into that will be the ability to look at an asset and see all tickets that have been associated with it.
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@quixoticjustin said in Aug 11 Sodium Update Roundup:
The next piece (not for tonight) that will tie into that will be the ability to look at an asset and see all tickets that have been associated with it.
This will likely happen tonight I think. Won't be too hard.
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Our next release for the night is going now....
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We got asset ties included in the last release but there are issues with them, so nothing to see yet.
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Okay, another release going out now...
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Okay, this is pretty cool. We have asset connections for the helpdesk now. It's a little cumbersome, but this is the first release. If you know your asset number, say 10001, and you want to tag it in a ticket, you can do so. The asset tag will be listed in the ticket and if you click on it, it will take you to the ticket on the dashboard.
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@quixoticjustin said in Aug 11 Sodium Update Roundup:
Okay, this is pretty cool. We have asset connections for the helpdesk now. It's a little cumbersome, but this is the first release. If you know your asset number, say 10001, and you want to tag it in a ticket, you can do so. The asset tag will be listed in the ticket and if you click on it, it will take you to the ticket on the dashboard.
And vice versa
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When looking at an asset on the dashboard, it shows tickets associated with that asset in a list so you can find tickets that make sense with that asset all in one place.
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Assets are many to many. So one ticket can have many assets. One asset can have many tickets.
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And we have another release dropping right now...
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Okay, in the last release, we now have color coded ticket priorities. So we have green for low priority tickets, yellow for medium and red for high priority. Pretty simple, but a very nice functional change to the helpdesk.
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Nice, that makes it easier to see.
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Okay, we have another release coming out now....
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Okay, in the latest release we have some backend improvements as well as the very prominent color coding of the dashboard "Last Check In" field. With this update you can now quickly look to see if your asset has responded currently, recently, or some time ago.
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Another release coming now...
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Latest release is up. No new functionality, just bad end fixes and improvements.
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The team is wrapping up for the night. It's been a long, productive night. See everyone tomorrow as we attempt to get more updates rolled out for you.
