@WLS-ITGuy said in Do you ask for permission...:
@DustinB3403 said in Do you ask for permission...:
When a customer is paying you to maintain their systems you need to verify with the customer before you go and do things. whether it's system updates, reboots, shutdowns or migrations you always have to ask.
Just to be clear. I am in the house guy. I agree when it comes to production stuff there needs to be a window and permission. What I am saying is that even if I get a window/permission I still get push back. So if it is something that isn't going to affect the overall production then I reboot whenever I want now because it isn't worth the headache of finding a "good time" for all parties.
You will never find a "good time" for all of the parties. This is a management question and needs to be in consortium with the managers. If the down time only affects 1 manager and has greater benefit for the entire company to reboot, then do what you have to. Otherwise, you have 1 manager holding the rest of the company potentially hostage.