@Laksh1999 said in HTML Form filling Integrating through GCP Serverless:
@Pete-S said in HTML Form filling Integrating through GCP Serverless:
API integration that allows you to submit tickets directly from other places, like a website.
How to create an api to send the email to the helpdesk email from the google form?
Here the user send an email to helpdesk email to create a ticket for their daily issue
API is the last resort and only needed in special cases.
And you don't need google forms at all.
Helpdesks like zendesk, freshdesk, zoho desk etc have widgets. It's some html/javascript you insert into your web site and a customizable form will appear.
When the user submits the form a ticket will be created with all the right information in the proper fields.
Search for the name of your helpdesk and widget and you'll find it.