Hi Guys has anyone come across an issue where the computer powers on but after the manufacters logo (dell for example) the screen goes black and it stays on that screen?
Note: i can use our RMM remote tools to log onto the computer but it's also stuck on a black screen (so cant control it). I can however do file transfers and navigate via remote background to the - therefore the computer is online and working but the screen for end user (and us remotely) is blank!
I've looked at new monitors, uninstalling graphics card drivers, running disk and hardware scans, system restores (fails) and a bit lost .... i'm seeing this happen more and more in the last couple weeks.
I dont know if Bitlocker has anything to do with it but have disabled this and rebooted but still have the black screen!
I have attempted to rollback updates and that also doesnt fix it!
Safe mode works fine
Have updated drivers, bios, chipsets all of that good stuff but still no luck getting this working in normal mode and was curious to see if anyone else has had this one! Very odd!
In all cases, it's resulted in a re-format.
I think Dell devices are more affected.