Comodo ONE Service Desk
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@coliver said in Comodo ONE Service Desk:
So how does the testing work? Are you putting tickets into both places and seeing how it goes?
Creating a series of test tickets and seeing how notifications work to the users and to us internally. Seems to be working well so far (other than my clutter folder keeps catching them all)
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@Minion-Queen said in Comodo ONE Service Desk:
@coliver said in Comodo ONE Service Desk:
So how does the testing work? Are you putting tickets into both places and seeing how it goes?
Creating a series of test tickets and seeing how notifications work to the users and to us internally. Seems to be working well so far (other than my clutter folder keeps catching them all)
Maybe the security level, but I see no current tickets, active or inactive.
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Oh man that is one old fashioned looking ticket interface. I get the impression that there is no AJAX or single page functionality. Everything is going to require a new page to look at a ticket or whatever
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Out of curiosity what is prompting the investigation into Comodo ONE?
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@scottalanmiller said in Comodo ONE Service Desk:
Oh man that is one old fashioned looking ticket interface. I get the impression that there is no AJAX or single page functionality. Everything is going to require a new page to look at a ticket or whatever
Yes it is... which is what I consider issue #1.
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@DustinB3403 said in Comodo ONE Service Desk:
Out of curiosity what is prompting the investigation into Comodo ONE?
Afraid to stick with our current system as it has many flaws.
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It's hard to test a ticketing system unless it is really in use. We have so many aspects in our ticketing system setup that it would be difficult to migrate even if they were some valid reasons to do so.
With all the automated tasks and tickets we run, and all the tweaks we have in our system it would be hard to test every single feature we have implemented.
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@Minion-Queen said in Comodo ONE Service Desk:
@DustinB3403 said in Comodo ONE Service Desk:
Out of curiosity what is prompting the investigation into Comodo ONE?
Afraid to stick with our current system as it has many flaws.
Another option you might consider might be osTicket, or ZenDesk, or FreshDesk.
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@IRJ said in Comodo ONE Service Desk:
It's hard to test a ticketing system unless it is really in use. We have so many aspects in our ticketing system setup that it would be difficult to migrate even if they were some valid reasons to do so.
With all the automated tasks and tickets we run, and all the tweaks we have in our system it would be hard to test every single feature we have implemented.
We are using a really basic (almost unusable) hosted system right now, nothing special about it at all. But well because it is so simple we can't really do a whole lot and need to.
Testing for us is pretty easy since we have very little to move over
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This article is from 2015, but still worth taking a look into. The top open source ticketing systems at the time.
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OTRS is on that list, I actually played with that for a bit, it was pretty good when I was testing it out (previous job) a while back.
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@DustinB3403 said in Comodo ONE Service Desk:
@Minion-Queen said in Comodo ONE Service Desk:
@DustinB3403 said in Comodo ONE Service Desk:
Out of curiosity what is prompting the investigation into Comodo ONE?
Afraid to stick with our current system as it has many flaws.
Another option you might consider might be osTicket, or ZenDesk, or FreshDesk.
We are really going through all the free options first. Because we have looked at the really high end system and nothing outside of building our own will do all we need it to. So we are just looking for simple helpdesk that actually is stable and works.
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Zoho also has an option that looks like it is pretty good. Although at $12/month/agent not sure if it is competitive.
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The Comodo One offering has RMM functionality too, right, not just helpdesk? How does that look, what all does it do?
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@Reid-Cooper said in Comodo ONE Service Desk:
The Comodo One offering has RMM functionality too, right, not just helpdesk? How does that look, what all does it do?
The RMM stuff gives us some remote control options, similar to ScreenConnect and such. I actually have it set up on my home computer at the moment for playing around with.
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@IRJ said in Comodo ONE Service Desk:
It's hard to test a ticketing system unless it is really in use. We have so many aspects in our ticketing system setup that it would be difficult to migrate even if they were some valid reasons to do so.
With all the automated tasks and tickets we run, and all the tweaks we have in our system it would be hard to test every single feature we have implemented.
Well, you can often tell when something is going to really suck before you start using it, though.
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@coliver said in Comodo ONE Service Desk:
Zoho also has an option that looks like it is pretty good. Although at $12/month/agent not sure if it is competitive.
ManageEngine ServiceDesk (owned by Zoho) is free for the helpdesk only portion for unlimited techs.
It has hosted or self hosted options. and they have device apps for it.
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If you exhaust all the free options. AVOID topdesk.
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I've been thinking of moving our system from Spiceworks to something else, that's cleaner looking
will keep an eye on the suggestions
