Dell PERC Question (Server Down)
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Xbyte pre updates all firmware on what they ship for the server.
Well never checked the drives. but everything else is. That is part of their service.
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@JaredBusch said:
Xbyte pre updates all firmware on what they ship for the server.
Well never checked the drives. but everything else is. That is part of their service.
Considering how they guarantee the drives work with the DELL stuff, I figured that wouldn't be an issue, but it doesn't hurt to double check, I guess.
Maybe one of the SSDs just had one too many jelly beans...
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Dell and HP drives are also guaranteed to work, doesn't mean they are updated. xByte probably isn't like CDW or most VARs - being smaller, they probably spend the time updating everything providing better customer service.
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@Dashrender said:
Dell and HP drives are also guaranteed to work, doesn't mean they are updated. xByte probably isn't like CDW or most VARs - being smaller, they probably spend the time updating everything providing better customer service.
No,
It is literally a line item option when you purchase from them.
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@JaredBusch said:
@Dashrender said:
Dell and HP drives are also guaranteed to work, doesn't mean they are updated. xByte probably isn't like CDW or most VARs - being smaller, they probably spend the time updating everything providing better customer service.
No,
It is literally a line item option when you purchase from them.
cool.
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This was a purchase of just the drives, so I guess it is possible.
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Turns out xByte thinks it IS the drives.
Working with them now to figure out a fix, which is definitely going to involve new DELL-branded drives.
Why is ML always right?
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@BRRABill said:
Turns out xByte thinks it IS the drives.
Working with them now to figure out a fix, which is definitely going to involve new DELL-branded drives.
Why is ML always right?
Because the collective is always better than the individual? "You will be assimilated."
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@BRRABill said:
Turns out xByte thinks it IS the drives.
Working with them now to figure out a fix, which is definitely going to involve new DELL-branded drives.
Why is ML always right?
Wait - what? Why? Does xByte no longer believe in their SSDs?
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@Dashrender said:
Wait - what? Why? Does xByte no longer believe in their SSDs?
I would not say that.
I'm not really sure WHAT is going on. I did ask for clarification as to what they think the issue is.
Now I just pray the thing stays up until I can get a new array in there. I'll probably going to start a "which hard drive thread" as well as a "how do i copy this XS instance" thread.
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If you were building a SuperMicro server I might suggest something like the Samsung 850 Pro drives. Under provision them by 20% and you'll statically be fine for the life of a standard server.
So I wonder - where is the issue with the Edge drives.
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@Dashrender said:
So I wonder - where is the issue with the Edge drives.
I think it is something with how the DELL servers talk to them.
The DELLs only like it when their drives are in there. The DELL tech I spoke with said that if the drives don't return exactly what the PERC is looking for, it can offline the array, and that the error I saw is almost always a drive issue.
I'm still waiting to hear back from my rep (Brad) at xByte on the specifics of why they think this did not work.
Who (whom?) is the main xByte contact here at ML. Maybe we can loop them in.
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@Dashrender said:
If you were building a SuperMicro server I might suggest something like the Samsung 850 Pro drives. Under provision them by 20% and you'll statically be fine for the life of a standard server.
That was the first thing I was told. If you buy DELL, stick with the ecosystem. But I felt confident the EDGE drives would be OK.
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@BRRABill said:
@Dashrender said:
If you were building a SuperMicro server I might suggest something like the Samsung 850 Pro drives. Under provision them by 20% and you'll statically be fine for the life of a standard server.
That was the first thing I was told. If you buy DELL, stick with the ecosystem. But I felt confident the EDGE drives would be OK.
Stick with ecosystem = yes. But - as I understand it - and frankly I can't believe no one from xByte has jumped in here yet - xByte had the EDGE drives built to answer the exact calls coming from the PERC cards so they basically look like DELL drives to the PERC cards. Is that not the case? Psst.. that's not for you to answer, that's for xByte to answer.
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I'll ping my rep.
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Hi @BRRABill , who is your rep at xByte? I am going to look into this.
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HI:
It is Brad. I just spoke with him on the phone. (We've been back and forth all morning.)
He took care of it from a customer service aspect 100% to my liking. (Full refund for the drives.) He said he was going to get someone else to jump on here to explain what happened.
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@JaredBusch said:
@BradfromxByte is awesome.
Yeah, he has been awesome so far, in my limited dealings with xByte. Really above and beyond.
They are going to 100% refund the drives. So now I just have to decide what to upgrade to.
They offered to send out replacement SSDs, but I'm not sure if I trust that route.
I'll wait to someone techy from xByte pops on to describe what happened, and how they feel about trying another SSD.
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If you (or someone else) could speak to why this happened, and if trying another set of SSDs might help, that would be helpful for me, and also for the ML community looking to buy SSDs in the future.
