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    Dell PERC Question (Server Down)

    IT Discussion
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    • DashrenderD
      Dashrender
      last edited by

      Dell and HP drives are also guaranteed to work, doesn't mean they are updated. xByte probably isn't like CDW or most VARs - being smaller, they probably spend the time updating everything providing better customer service.

      JaredBuschJ 1 Reply Last reply Reply Quote 0
      • JaredBuschJ
        JaredBusch @Dashrender
        last edited by

        @Dashrender said:

        Dell and HP drives are also guaranteed to work, doesn't mean they are updated. xByte probably isn't like CDW or most VARs - being smaller, they probably spend the time updating everything providing better customer service.

        No,
        It is literally a line item option when you purchase from them.
        0_1459138797996_upload-b4e18eb6-c3db-4e53-b9a7-427539315cc9

        DashrenderD 1 Reply Last reply Reply Quote 0
        • DashrenderD
          Dashrender @JaredBusch
          last edited by

          @JaredBusch said:

          @Dashrender said:

          Dell and HP drives are also guaranteed to work, doesn't mean they are updated. xByte probably isn't like CDW or most VARs - being smaller, they probably spend the time updating everything providing better customer service.

          No,
          It is literally a line item option when you purchase from them.
          0_1459138797996_upload-b4e18eb6-c3db-4e53-b9a7-427539315cc9

          cool.

          1 Reply Last reply Reply Quote 0
          • BRRABillB
            BRRABill
            last edited by

            This was a purchase of just the drives, so I guess it is possible.

            1 Reply Last reply Reply Quote 1
            • BRRABillB
              BRRABill
              last edited by

              Turns out xByte thinks it IS the drives.

              Working with them now to figure out a fix, which is definitely going to involve new DELL-branded drives.

              Why is ML always right? 😉

              travisdh1T DashrenderD 2 Replies Last reply Reply Quote 1
              • travisdh1T
                travisdh1 @BRRABill
                last edited by travisdh1

                @BRRABill said:

                Turns out xByte thinks it IS the drives.

                Working with them now to figure out a fix, which is definitely going to involve new DELL-branded drives.

                Why is ML always right? 😉

                Because the collective is always better than the individual? "You will be assimilated."

                1 Reply Last reply Reply Quote 0
                • DashrenderD
                  Dashrender @BRRABill
                  last edited by

                  @BRRABill said:

                  Turns out xByte thinks it IS the drives.

                  Working with them now to figure out a fix, which is definitely going to involve new DELL-branded drives.

                  Why is ML always right? 😉

                  Wait - what? Why? Does xByte no longer believe in their SSDs?

                  BRRABillB 1 Reply Last reply Reply Quote 0
                  • BRRABillB
                    BRRABill @Dashrender
                    last edited by

                    @Dashrender said:

                    Wait - what? Why? Does xByte no longer believe in their SSDs?

                    I would not say that.

                    I'm not really sure WHAT is going on. I did ask for clarification as to what they think the issue is.

                    Now I just pray the thing stays up until I can get a new array in there. I'll probably going to start a "which hard drive thread" as well as a "how do i copy this XS instance" thread. 🙂

                    DustinB3403D 1 Reply Last reply Reply Quote 0
                    • DashrenderD
                      Dashrender
                      last edited by

                      If you were building a SuperMicro server I might suggest something like the Samsung 850 Pro drives. Under provision them by 20% and you'll statically be fine for the life of a standard server.

                      So I wonder - where is the issue with the Edge drives.

                      BRRABillB 2 Replies Last reply Reply Quote 0
                      • BRRABillB
                        BRRABill @Dashrender
                        last edited by

                        @Dashrender said:

                        So I wonder - where is the issue with the Edge drives.

                        I think it is something with how the DELL servers talk to them.

                        The DELLs only like it when their drives are in there. The DELL tech I spoke with said that if the drives don't return exactly what the PERC is looking for, it can offline the array, and that the error I saw is almost always a drive issue.

                        I'm still waiting to hear back from my rep (Brad) at xByte on the specifics of why they think this did not work.

                        Who (whom?) is the main xByte contact here at ML. Maybe we can loop them in.

                        1 Reply Last reply Reply Quote 0
                        • BRRABillB
                          BRRABill @Dashrender
                          last edited by

                          @Dashrender said:

                          If you were building a SuperMicro server I might suggest something like the Samsung 850 Pro drives. Under provision them by 20% and you'll statically be fine for the life of a standard server.

                          That was the first thing I was told. If you buy DELL, stick with the ecosystem. But I felt confident the EDGE drives would be OK.

                          DashrenderD 1 Reply Last reply Reply Quote 0
                          • DashrenderD
                            Dashrender @BRRABill
                            last edited by

                            @BRRABill said:

                            @Dashrender said:

                            If you were building a SuperMicro server I might suggest something like the Samsung 850 Pro drives. Under provision them by 20% and you'll statically be fine for the life of a standard server.

                            That was the first thing I was told. If you buy DELL, stick with the ecosystem. But I felt confident the EDGE drives would be OK.

                            Stick with ecosystem = yes. But - as I understand it - and frankly I can't believe no one from xByte has jumped in here yet - xByte had the EDGE drives built to answer the exact calls coming from the PERC cards so they basically look like DELL drives to the PERC cards. Is that not the case? Psst.. that's not for you to answer, that's for xByte to answer.

                            1 Reply Last reply Reply Quote 0
                            • BRRABillB
                              BRRABill
                              last edited by

                              I'll ping my rep. 🙂

                              @BradfromxByte

                              JaredBuschJ 1 Reply Last reply Reply Quote 0
                              • L
                                Lyndsie_xByte Vendor
                                last edited by

                                Hi @BRRABill , who is your rep at xByte? I am going to look into this.

                                BRRABillB 2 Replies Last reply Reply Quote 0
                                • JaredBuschJ
                                  JaredBusch @BRRABill
                                  last edited by

                                  @BRRABill said:

                                  I'll ping my rep. 🙂

                                  @BradfromxByte

                                  @BradfromxByte is awesome.

                                  BRRABillB L 2 Replies Last reply Reply Quote 0
                                  • BRRABillB
                                    BRRABill @Lyndsie_xByte
                                    last edited by

                                    @Lyndsie_xByte

                                    HI:

                                    It is Brad. I just spoke with him on the phone. (We've been back and forth all morning.)

                                    He took care of it from a customer service aspect 100% to my liking. (Full refund for the drives.) He said he was going to get someone else to jump on here to explain what happened.

                                    1 Reply Last reply Reply Quote 1
                                    • BRRABillB
                                      BRRABill @JaredBusch
                                      last edited by

                                      @JaredBusch said:

                                      @BradfromxByte is awesome.

                                      Yeah, he has been awesome so far, in my limited dealings with xByte. Really above and beyond.

                                      They are going to 100% refund the drives. So now I just have to decide what to upgrade to.

                                      They offered to send out replacement SSDs, but I'm not sure if I trust that route.

                                      I'll wait to someone techy from xByte pops on to describe what happened, and how they feel about trying another SSD.

                                      1 Reply Last reply Reply Quote 0
                                      • BRRABillB
                                        BRRABill @Lyndsie_xByte
                                        last edited by

                                        @Lyndsie_xByte

                                        If you (or someone else) could speak to why this happened, and if trying another set of SSDs might help, that would be helpful for me, and also for the ML community looking to buy SSDs in the future.

                                        1 Reply Last reply Reply Quote 0
                                        • L
                                          Lyndsie_xByte Vendor @JaredBusch
                                          last edited by

                                          @JaredBusch Thanks!

                                          1 Reply Last reply Reply Quote 1
                                          • ryan from xbyteR
                                            ryan from xbyte
                                            last edited by

                                            We are reaching out to Edge so they can reply directly to this thread.

                                            BRRABillB 1 Reply Last reply Reply Quote 2
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