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    Dell PERC Question (Server Down)

    IT Discussion
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    • DashrenderD
      Dashrender
      last edited by

      If you were building a SuperMicro server I might suggest something like the Samsung 850 Pro drives. Under provision them by 20% and you'll statically be fine for the life of a standard server.

      So I wonder - where is the issue with the Edge drives.

      BRRABillB 2 Replies Last reply Reply Quote 0
      • BRRABillB
        BRRABill @Dashrender
        last edited by

        @Dashrender said:

        So I wonder - where is the issue with the Edge drives.

        I think it is something with how the DELL servers talk to them.

        The DELLs only like it when their drives are in there. The DELL tech I spoke with said that if the drives don't return exactly what the PERC is looking for, it can offline the array, and that the error I saw is almost always a drive issue.

        I'm still waiting to hear back from my rep (Brad) at xByte on the specifics of why they think this did not work.

        Who (whom?) is the main xByte contact here at ML. Maybe we can loop them in.

        1 Reply Last reply Reply Quote 0
        • BRRABillB
          BRRABill @Dashrender
          last edited by

          @Dashrender said:

          If you were building a SuperMicro server I might suggest something like the Samsung 850 Pro drives. Under provision them by 20% and you'll statically be fine for the life of a standard server.

          That was the first thing I was told. If you buy DELL, stick with the ecosystem. But I felt confident the EDGE drives would be OK.

          DashrenderD 1 Reply Last reply Reply Quote 0
          • DashrenderD
            Dashrender @BRRABill
            last edited by

            @BRRABill said:

            @Dashrender said:

            If you were building a SuperMicro server I might suggest something like the Samsung 850 Pro drives. Under provision them by 20% and you'll statically be fine for the life of a standard server.

            That was the first thing I was told. If you buy DELL, stick with the ecosystem. But I felt confident the EDGE drives would be OK.

            Stick with ecosystem = yes. But - as I understand it - and frankly I can't believe no one from xByte has jumped in here yet - xByte had the EDGE drives built to answer the exact calls coming from the PERC cards so they basically look like DELL drives to the PERC cards. Is that not the case? Psst.. that's not for you to answer, that's for xByte to answer.

            1 Reply Last reply Reply Quote 0
            • BRRABillB
              BRRABill
              last edited by

              I'll ping my rep. 🙂

              @BradfromxByte

              JaredBuschJ 1 Reply Last reply Reply Quote 0
              • L
                Lyndsie_xByte Vendor
                last edited by

                Hi @BRRABill , who is your rep at xByte? I am going to look into this.

                BRRABillB 2 Replies Last reply Reply Quote 0
                • JaredBuschJ
                  JaredBusch @BRRABill
                  last edited by

                  @BRRABill said:

                  I'll ping my rep. 🙂

                  @BradfromxByte

                  @BradfromxByte is awesome.

                  BRRABillB L 2 Replies Last reply Reply Quote 0
                  • BRRABillB
                    BRRABill @Lyndsie_xByte
                    last edited by

                    @Lyndsie_xByte

                    HI:

                    It is Brad. I just spoke with him on the phone. (We've been back and forth all morning.)

                    He took care of it from a customer service aspect 100% to my liking. (Full refund for the drives.) He said he was going to get someone else to jump on here to explain what happened.

                    1 Reply Last reply Reply Quote 1
                    • BRRABillB
                      BRRABill @JaredBusch
                      last edited by

                      @JaredBusch said:

                      @BradfromxByte is awesome.

                      Yeah, he has been awesome so far, in my limited dealings with xByte. Really above and beyond.

                      They are going to 100% refund the drives. So now I just have to decide what to upgrade to.

                      They offered to send out replacement SSDs, but I'm not sure if I trust that route.

                      I'll wait to someone techy from xByte pops on to describe what happened, and how they feel about trying another SSD.

                      1 Reply Last reply Reply Quote 0
                      • BRRABillB
                        BRRABill @Lyndsie_xByte
                        last edited by

                        @Lyndsie_xByte

                        If you (or someone else) could speak to why this happened, and if trying another set of SSDs might help, that would be helpful for me, and also for the ML community looking to buy SSDs in the future.

                        1 Reply Last reply Reply Quote 0
                        • L
                          Lyndsie_xByte Vendor @JaredBusch
                          last edited by

                          @JaredBusch Thanks!

                          1 Reply Last reply Reply Quote 1
                          • ryan from xbyteR
                            ryan from xbyte
                            last edited by

                            We are reaching out to Edge so they can reply directly to this thread.

                            BRRABillB 1 Reply Last reply Reply Quote 2
                            • BRRABillB
                              BRRABill @ryan from xbyte
                              last edited by

                              @ryan-from-xbyte said:

                              We are reaching out to Edge so they can reply directly to this thread.

                              Great.

                              Maybe it is "fixable" and I won't have to do anything. (Fingers crossed.)

                              1 Reply Last reply Reply Quote 1
                              • J
                                jleskovsky
                                last edited by

                                Hello @BRRABill. My name is Justin Leskovsky and I work for EDGE Memory. After reading over the issue you described, I am inclined to agree with the Dell representative that this error was most likely just a fluke. That being said, I did have a couple of questions for you:

                                1. You mentioned re-seating the drives in the system. Are the EDGE SSDs currently being recognized by the PERC H710 controller after you re-seated them?
                                2. Assuming that the drives are currently recognized by the system, I saw that it was suggested that you go ahead and import the foreign configuration that was recognized by the controller. Did you attempt this import process? Was it successfully able to correct the issue?
                                BRRABillB 2 Replies Last reply Reply Quote 0
                                • BRRABillB
                                  BRRABill @jleskovsky
                                  last edited by

                                  @jleskovsky said:

                                  Hello @BRRABill. My name is Justin Leskovsky and I work for EDGE Memory. After reading over the issue you described, I am inclined to agree with the Dell representative that this error was most likely just a fluke. That being said, I did have a couple of questions for you:

                                  1. You mentioned re-seating the drives in the system. Are the EDGE SSDs currently being recognized by the PERC H710 controller after you re-seated them?
                                  2. Assuming that the drives are currently recognized by the system, I saw that it was suggested that you go ahead and import the foreign configuration that was recognized by the controller. Did you attempt this import process? Was it successfully able to correct the issue?

                                  I can kind of answer both the questions at the same time.

                                  After importing the foreign configuration, the array came back up, and the drives were again recognized by the PERC.

                                  They were NOT recognized at the hardware level (by iDRAC) until the config was re-imported.

                                  xByte seemed to think it was a drive issue. The DELL rep, while he said it might have been a fluke, said that error almost always happens with faulty drives.

                                  So, you think it was just a fluke?

                                  1 Reply Last reply Reply Quote 0
                                  • BRRABillB
                                    BRRABill @jleskovsky
                                    last edited by

                                    @jleskovsky

                                    BTW: welcome to MangoLassi!

                                    1 Reply Last reply Reply Quote 0
                                    • Minion QueenM
                                      Minion Queen Banned
                                      last edited by

                                      Thank you for hopping in to answer questions @jleskovsky

                                      1 Reply Last reply Reply Quote 0
                                      • J
                                        jleskovsky
                                        last edited by

                                        Based on all the testing that I have done personally on Dell blade and rack server here in house @ EDGE, I've only personally seen a similar issue only once before, and it was after a PERC controller firmware update on a 12th Gen R720xd. Like your situation, I was able to simply import the "foreign" configuration and the system was back to business as usual. It's actually still up and running Ubuntu now, months later, without giving any indication that the "error" ever even occurred.

                                        Given that the issue appears to currently be resolved, I would still agree with Dell that this could easily be a one-off fluke. That being said, please keep and eye on it and please update this thread if anything unusual occurs with those drives. You can also e-mail me directly at [email protected] and I will be more than happy to in any way I canto get the situation resolved for you. Thanks!

                                        BRRABillB 2 Replies Last reply Reply Quote 0
                                        • BRRABillB
                                          BRRABill @jleskovsky
                                          last edited by

                                          @jleskovsky said:

                                          Given that the issue appears to currently be resolved, I would still agree with Dell that this could easily be a one-off fluke. That being said, please keep and eye on it and please update this thread if anything unusual occurs with those drives. You can also e-mail me directly at [email protected] and I will be more than happy to in any way I canto get the situation resolved for you. Thanks!

                                          OK, let's keep our fingers crossed and hope for the best. I will keep you (and ML) updated.

                                          I did update the iDRAC on Friday and it did not require a reboot. Who knows ... maybe that did something.

                                          DashrenderD scottalanmillerS 2 Replies Last reply Reply Quote 0
                                          • DashrenderD
                                            Dashrender @BRRABill
                                            last edited by

                                            @BRRABill said:

                                            @jleskovsky said:

                                            Given that the issue appears to currently be resolved, I would still agree with Dell that this could easily be a one-off fluke. That being said, please keep and eye on it and please update this thread if anything unusual occurs with those drives. You can also e-mail me directly at [email protected] and I will be more than happy to in any way I canto get the situation resolved for you. Thanks!

                                            OK, let's keep our fingers crossed and hope for the best. I will keep you (and ML) updated.

                                            I did update the iDRAC on Friday and it did not require a reboot. Who knows ... maybe that did something.

                                            updating iLo on my HP server caused the fans to spin up and down constantly... only solution - downgrade firmware on iLo.

                                            BRRABillB 1 Reply Last reply Reply Quote 0
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