Any outlook guru's here?
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@Dashrender said in Any outlook guru's here?:
@scottalanmiller said in Any outlook guru's here?:
@Dashrender said in Any outlook guru's here?:
I'm guessing that the link is being clicked on in gmail (before or after the email is delivered to outlook), the appointment is being added to the gmail calendar and the email deleted from gmail. When it's deleted from gmail - it's also deleted from Outlook via IMAP - so there's never a chance to click the email ics link in Outlook.
Not being in the right application and not having the link is very different from the link that is there not working.
True - but we don't actually know the situation.
We know -
@WrCombs said in Any outlook guru's here?:
they can't access it from outlook
@WrCombs said in Any outlook guru's here?:
he wants to sync the 2 calendars - the google workplace calendar is showing correctly, outlook is not
At this point all we can do is guess what the issue is. i.e. why Outlook isn't "showing correctly"?
the event in question is a rolling meeting every Monday the customer would like to add to his outlook calendar - it shows in google calendar everyweek, but not in outlook -
side note I already suggested he move away from using outlook and use Google Workspace as that is what everyone else in his company is doing - he said "thanks for the heads up" and than opened a ticket about this today.
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@WrCombs said in Any outlook guru's here?:
google meets meeting , and they can't access it from outlook - my guess is that it's something similar to the above - told them to copy the url below the "link" and paste it in the web browser to see if it would go for the meeting-
This is the issue. They "can't access Google Meets" from the "email client." There seem to be one of two options to this.
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They are SO dumb that they think that a web URL is going to use Outlook as the web browser instead of the actual web browser.
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They have received the email instead of Outlook and when they click the link, it does not take them to the meeting.
To "access" something these are the only two logical conclusions from the statement. Either they are trying to access to or access from. Otherwise, how is Outlook even involved?
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@scottalanmiller said in Any outlook guru's here?:
@WrCombs said in Any outlook guru's here?:
google meets meeting , and they can't access it from outlook - my guess is that it's something similar to the above - told them to copy the url below the "link" and paste it in the web browser to see if it would go for the meeting-
This is the issue. They "can't access Google Meets" from the "email client." There seem to be one of two options to this.
-
They are SO dumb that they think that a web URL is going to use Outlook as the web browser instead of the actual web browser.
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They have received the email instead of Outlook and when they click the link, it does not take them to the meeting.
To "access" something these are the only two logical conclusions from the statement. Either they are trying to access to or access from. Otherwise, how is Outlook even involved?
when he clicks on the meeting invite he gets an error that says "this operation failed" from outlook directly. as for which of the 2 it is, I can't be sure
I found this i was going to try -
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@WrCombs - Maybe give this a try if you haven't already. Allows you to sync your google email/contact/calendar with outlook.
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@WrCombs said in Any outlook guru's here?:
@scottalanmiller said in Any outlook guru's here?:
@WrCombs said in Any outlook guru's here?:
google meets meeting , and they can't access it from outlook - my guess is that it's something similar to the above - told them to copy the url below the "link" and paste it in the web browser to see if it would go for the meeting-
This is the issue. They "can't access Google Meets" from the "email client." There seem to be one of two options to this.
-
They are SO dumb that they think that a web URL is going to use Outlook as the web browser instead of the actual web browser.
-
They have received the email instead of Outlook and when they click the link, it does not take them to the meeting.
To "access" something these are the only two logical conclusions from the statement. Either they are trying to access to or access from. Otherwise, how is Outlook even involved?
when he clicks on the meeting invite he gets an error that says "this operation failed" from outlook directly. as for which of the 2 it is, I can't be sure
I found this i was going to tryOK - now we're getting somewhere - do you have a copy of the link you can share that they are clicking on inside Outlook?
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@Dashrender said in Any outlook guru's here?:
@WrCombs said in Any outlook guru's here?:
@scottalanmiller said in Any outlook guru's here?:
@WrCombs said in Any outlook guru's here?:
google meets meeting , and they can't access it from outlook - my guess is that it's something similar to the above - told them to copy the url below the "link" and paste it in the web browser to see if it would go for the meeting-
This is the issue. They "can't access Google Meets" from the "email client." There seem to be one of two options to this.
-
They are SO dumb that they think that a web URL is going to use Outlook as the web browser instead of the actual web browser.
-
They have received the email instead of Outlook and when they click the link, it does not take them to the meeting.
To "access" something these are the only two logical conclusions from the statement. Either they are trying to access to or access from. Otherwise, how is Outlook even involved?
when he clicks on the meeting invite he gets an error that says "this operation failed" from outlook directly. as for which of the 2 it is, I can't be sure
I found this i was going to tryOK - now we're getting somewhere - do you have a copy of the link you can share that they are clicking on inside Outlook?
I do not, have not been given access to the customer device yet
waiting for him to accept the remote support session , they are in their lunch rush right now -
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@WrCombs said in Any outlook guru's here?:
@Dashrender said in Any outlook guru's here?:
@WrCombs said in Any outlook guru's here?:
@scottalanmiller said in Any outlook guru's here?:
@WrCombs said in Any outlook guru's here?:
google meets meeting , and they can't access it from outlook - my guess is that it's something similar to the above - told them to copy the url below the "link" and paste it in the web browser to see if it would go for the meeting-
This is the issue. They "can't access Google Meets" from the "email client." There seem to be one of two options to this.
-
They are SO dumb that they think that a web URL is going to use Outlook as the web browser instead of the actual web browser.
-
They have received the email instead of Outlook and when they click the link, it does not take them to the meeting.
To "access" something these are the only two logical conclusions from the statement. Either they are trying to access to or access from. Otherwise, how is Outlook even involved?
when he clicks on the meeting invite he gets an error that says "this operation failed" from outlook directly. as for which of the 2 it is, I can't be sure
I found this i was going to tryOK - now we're getting somewhere - do you have a copy of the link you can share that they are clicking on inside Outlook?
I do not, have not been given access to the customer device yet
waiting for him to accept the remote support session , they are in their lunch rush right nowStill have not gotten access so I wont know until maybe tomorrow
but from what I can understand is he just needs to switch to g-mail through google workplace (?) and that will solve 10/11 problems he's having
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@WrCombs said in Any outlook guru's here?:
but from what I can understand is he just needs to switch to g-mail through google workplace (?) and that will solve 10/11 problems he's having
For sure
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@WrCombs said in Any outlook guru's here?:
@WrCombs said in Any outlook guru's here?:
@Dashrender said in Any outlook guru's here?:
@WrCombs said in Any outlook guru's here?:
@scottalanmiller said in Any outlook guru's here?:
@WrCombs said in Any outlook guru's here?:
google meets meeting , and they can't access it from outlook - my guess is that it's something similar to the above - told them to copy the url below the "link" and paste it in the web browser to see if it would go for the meeting-
This is the issue. They "can't access Google Meets" from the "email client." There seem to be one of two options to this.
-
They are SO dumb that they think that a web URL is going to use Outlook as the web browser instead of the actual web browser.
-
They have received the email instead of Outlook and when they click the link, it does not take them to the meeting.
To "access" something these are the only two logical conclusions from the statement. Either they are trying to access to or access from. Otherwise, how is Outlook even involved?
when he clicks on the meeting invite he gets an error that says "this operation failed" from outlook directly. as for which of the 2 it is, I can't be sure
I found this i was going to tryOK - now we're getting somewhere - do you have a copy of the link you can share that they are clicking on inside Outlook?
I do not, have not been given access to the customer device yet
waiting for him to accept the remote support session , they are in their lunch rush right nowStill have not gotten access so I wont know until maybe tomorrow
but from what I can understand is he just needs to switch to g-mail through google workplace (?) and that will solve 10/11 problems he's having
While that might solve 10/11 problems - the biggest issue you're going to have is getting them to give up Outlook.
I had a customer who had Outlook and On-Premise Exchange - they switched to a third party hosted email solution (not gsuite) through IMAP but refused to give up Outlook. As far as I could tell, there was nothing special about their use of Outlook, they weren't advanced users, used like 5% of the feature. The issue was - it was what they were used to and didn't want to change!
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@Dashrender said in Any outlook guru's here?:
@WrCombs said in Any outlook guru's here?:
@WrCombs said in Any outlook guru's here?:
@Dashrender said in Any outlook guru's here?:
@WrCombs said in Any outlook guru's here?:
@scottalanmiller said in Any outlook guru's here?:
@WrCombs said in Any outlook guru's here?:
google meets meeting , and they can't access it from outlook - my guess is that it's something similar to the above - told them to copy the url below the "link" and paste it in the web browser to see if it would go for the meeting-
This is the issue. They "can't access Google Meets" from the "email client." There seem to be one of two options to this.
-
They are SO dumb that they think that a web URL is going to use Outlook as the web browser instead of the actual web browser.
-
They have received the email instead of Outlook and when they click the link, it does not take them to the meeting.
To "access" something these are the only two logical conclusions from the statement. Either they are trying to access to or access from. Otherwise, how is Outlook even involved?
when he clicks on the meeting invite he gets an error that says "this operation failed" from outlook directly. as for which of the 2 it is, I can't be sure
I found this i was going to tryOK - now we're getting somewhere - do you have a copy of the link you can share that they are clicking on inside Outlook?
I do not, have not been given access to the customer device yet
waiting for him to accept the remote support session , they are in their lunch rush right nowStill have not gotten access so I wont know until maybe tomorrow
but from what I can understand is he just needs to switch to g-mail through google workplace (?) and that will solve 10/11 problems he's having
While that might solve 10/11 problems - the biggest issue you're going to have is getting them to give up Outlook.
I had a customer who had Outlook and On-Premise Exchange - they switched to a third party hosted email solution (not gsuite) through IMAP but refused to give up Outlook. As far as I could tell, there was nothing special about their use of Outlook, they weren't advanced users, used like 5% of the feature. The issue was - it was what they were used to and didn't want to change!
I have a SAMIT video about that exact thing (change, not Outlook) already up and edited and going live any day. I think you'll really like the perspective in it.
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@scottalanmiller said in Any outlook guru's here?:
@Dashrender said in Any outlook guru's here?:
@WrCombs said in Any outlook guru's here?:
@WrCombs said in Any outlook guru's here?:
@Dashrender said in Any outlook guru's here?:
@WrCombs said in Any outlook guru's here?:
@scottalanmiller said in Any outlook guru's here?:
@WrCombs said in Any outlook guru's here?:
google meets meeting , and they can't access it from outlook - my guess is that it's something similar to the above - told them to copy the url below the "link" and paste it in the web browser to see if it would go for the meeting-
This is the issue. They "can't access Google Meets" from the "email client." There seem to be one of two options to this.
-
They are SO dumb that they think that a web URL is going to use Outlook as the web browser instead of the actual web browser.
-
They have received the email instead of Outlook and when they click the link, it does not take them to the meeting.
To "access" something these are the only two logical conclusions from the statement. Either they are trying to access to or access from. Otherwise, how is Outlook even involved?
when he clicks on the meeting invite he gets an error that says "this operation failed" from outlook directly. as for which of the 2 it is, I can't be sure
I found this i was going to tryOK - now we're getting somewhere - do you have a copy of the link you can share that they are clicking on inside Outlook?
I do not, have not been given access to the customer device yet
waiting for him to accept the remote support session , they are in their lunch rush right nowStill have not gotten access so I wont know until maybe tomorrow
but from what I can understand is he just needs to switch to g-mail through google workplace (?) and that will solve 10/11 problems he's having
While that might solve 10/11 problems - the biggest issue you're going to have is getting them to give up Outlook.
I had a customer who had Outlook and On-Premise Exchange - they switched to a third party hosted email solution (not gsuite) through IMAP but refused to give up Outlook. As far as I could tell, there was nothing special about their use of Outlook, they weren't advanced users, used like 5% of the feature. The issue was - it was what they were used to and didn't want to change!
I have a SAMIT video about that exact thing (change, not Outlook) already up and edited and going live any day. I think you'll really like the perspective in it.
How often do you think someone who is currently unwilling to change sees a video like this (any video - not just yours) and actually takes heed to any knowledge in them?
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@Dashrender said in Any outlook guru's here?:
@scottalanmiller said in Any outlook guru's here?:
@Dashrender said in Any outlook guru's here?:
@WrCombs said in Any outlook guru's here?:
@WrCombs said in Any outlook guru's here?:
@Dashrender said in Any outlook guru's here?:
@WrCombs said in Any outlook guru's here?:
@scottalanmiller said in Any outlook guru's here?:
@WrCombs said in Any outlook guru's here?:
google meets meeting , and they can't access it from outlook - my guess is that it's something similar to the above - told them to copy the url below the "link" and paste it in the web browser to see if it would go for the meeting-
This is the issue. They "can't access Google Meets" from the "email client." There seem to be one of two options to this.
-
They are SO dumb that they think that a web URL is going to use Outlook as the web browser instead of the actual web browser.
-
They have received the email instead of Outlook and when they click the link, it does not take them to the meeting.
To "access" something these are the only two logical conclusions from the statement. Either they are trying to access to or access from. Otherwise, how is Outlook even involved?
when he clicks on the meeting invite he gets an error that says "this operation failed" from outlook directly. as for which of the 2 it is, I can't be sure
I found this i was going to tryOK - now we're getting somewhere - do you have a copy of the link you can share that they are clicking on inside Outlook?
I do not, have not been given access to the customer device yet
waiting for him to accept the remote support session , they are in their lunch rush right nowStill have not gotten access so I wont know until maybe tomorrow
but from what I can understand is he just needs to switch to g-mail through google workplace (?) and that will solve 10/11 problems he's having
While that might solve 10/11 problems - the biggest issue you're going to have is getting them to give up Outlook.
I had a customer who had Outlook and On-Premise Exchange - they switched to a third party hosted email solution (not gsuite) through IMAP but refused to give up Outlook. As far as I could tell, there was nothing special about their use of Outlook, they weren't advanced users, used like 5% of the feature. The issue was - it was what they were used to and didn't want to change!
I have a SAMIT video about that exact thing (change, not Outlook) already up and edited and going live any day. I think you'll really like the perspective in it.
How often do you think someone who is currently unwilling to change sees a video like this (any video - not just yours) and actually takes heed to any knowledge in them?
It's not for them, it's for their CEOs and CIOs who are easily tricked by them.
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@scottalanmiller said in Any outlook guru's here?:
@Dashrender said in Any outlook guru's here?:
@scottalanmiller said in Any outlook guru's here?:
@Dashrender said in Any outlook guru's here?:
@WrCombs said in Any outlook guru's here?:
@WrCombs said in Any outlook guru's here?:
@Dashrender said in Any outlook guru's here?:
@WrCombs said in Any outlook guru's here?:
@scottalanmiller said in Any outlook guru's here?:
@WrCombs said in Any outlook guru's here?:
google meets meeting , and they can't access it from outlook - my guess is that it's something similar to the above - told them to copy the url below the "link" and paste it in the web browser to see if it would go for the meeting-
This is the issue. They "can't access Google Meets" from the "email client." There seem to be one of two options to this.
-
They are SO dumb that they think that a web URL is going to use Outlook as the web browser instead of the actual web browser.
-
They have received the email instead of Outlook and when they click the link, it does not take them to the meeting.
To "access" something these are the only two logical conclusions from the statement. Either they are trying to access to or access from. Otherwise, how is Outlook even involved?
when he clicks on the meeting invite he gets an error that says "this operation failed" from outlook directly. as for which of the 2 it is, I can't be sure
I found this i was going to tryOK - now we're getting somewhere - do you have a copy of the link you can share that they are clicking on inside Outlook?
I do not, have not been given access to the customer device yet
waiting for him to accept the remote support session , they are in their lunch rush right nowStill have not gotten access so I wont know until maybe tomorrow
but from what I can understand is he just needs to switch to g-mail through google workplace (?) and that will solve 10/11 problems he's having
While that might solve 10/11 problems - the biggest issue you're going to have is getting them to give up Outlook.
I had a customer who had Outlook and On-Premise Exchange - they switched to a third party hosted email solution (not gsuite) through IMAP but refused to give up Outlook. As far as I could tell, there was nothing special about their use of Outlook, they weren't advanced users, used like 5% of the feature. The issue was - it was what they were used to and didn't want to change!
I have a SAMIT video about that exact thing (change, not Outlook) already up and edited and going live any day. I think you'll really like the perspective in it.
How often do you think someone who is currently unwilling to change sees a video like this (any video - not just yours) and actually takes heed to any knowledge in them?
It's not for them, it's for their CEOs and CIOs who are easily tricked by them.
LOl - those are the people I meant. Granted I only work in small companies - but this problem has always stemmed from the top.
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@Dashrender said in Any outlook guru's here?:
@scottalanmiller said in Any outlook guru's here?:
@Dashrender said in Any outlook guru's here?:
@scottalanmiller said in Any outlook guru's here?:
@Dashrender said in Any outlook guru's here?:
@WrCombs said in Any outlook guru's here?:
@WrCombs said in Any outlook guru's here?:
@Dashrender said in Any outlook guru's here?:
@WrCombs said in Any outlook guru's here?:
@scottalanmiller said in Any outlook guru's here?:
@WrCombs said in Any outlook guru's here?:
google meets meeting , and they can't access it from outlook - my guess is that it's something similar to the above - told them to copy the url below the "link" and paste it in the web browser to see if it would go for the meeting-
This is the issue. They "can't access Google Meets" from the "email client." There seem to be one of two options to this.
-
They are SO dumb that they think that a web URL is going to use Outlook as the web browser instead of the actual web browser.
-
They have received the email instead of Outlook and when they click the link, it does not take them to the meeting.
To "access" something these are the only two logical conclusions from the statement. Either they are trying to access to or access from. Otherwise, how is Outlook even involved?
when he clicks on the meeting invite he gets an error that says "this operation failed" from outlook directly. as for which of the 2 it is, I can't be sure
I found this i was going to tryOK - now we're getting somewhere - do you have a copy of the link you can share that they are clicking on inside Outlook?
I do not, have not been given access to the customer device yet
waiting for him to accept the remote support session , they are in their lunch rush right nowStill have not gotten access so I wont know until maybe tomorrow
but from what I can understand is he just needs to switch to g-mail through google workplace (?) and that will solve 10/11 problems he's having
While that might solve 10/11 problems - the biggest issue you're going to have is getting them to give up Outlook.
I had a customer who had Outlook and On-Premise Exchange - they switched to a third party hosted email solution (not gsuite) through IMAP but refused to give up Outlook. As far as I could tell, there was nothing special about their use of Outlook, they weren't advanced users, used like 5% of the feature. The issue was - it was what they were used to and didn't want to change!
I have a SAMIT video about that exact thing (change, not Outlook) already up and edited and going live any day. I think you'll really like the perspective in it.
How often do you think someone who is currently unwilling to change sees a video like this (any video - not just yours) and actually takes heed to any knowledge in them?
It's not for them, it's for their CEOs and CIOs who are easily tricked by them.
LOl - those are the people I meant. Granted I only work in small companies - but this problem has always stemmed from the top.
The first key tool is to get IT to stop believing them. They lie and too often IT repeats known or suspected lies as if they are true which makes it that much easier to keep lying.
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@scottalanmiller said in Any outlook guru's here?:
@Dashrender said in Any outlook guru's here?:
@scottalanmiller said in Any outlook guru's here?:
@Dashrender said in Any outlook guru's here?:
@scottalanmiller said in Any outlook guru's here?:
@Dashrender said in Any outlook guru's here?:
@WrCombs said in Any outlook guru's here?:
@WrCombs said in Any outlook guru's here?:
@Dashrender said in Any outlook guru's here?:
@WrCombs said in Any outlook guru's here?:
@scottalanmiller said in Any outlook guru's here?:
@WrCombs said in Any outlook guru's here?:
google meets meeting , and they can't access it from outlook - my guess is that it's something similar to the above - told them to copy the url below the "link" and paste it in the web browser to see if it would go for the meeting-
This is the issue. They "can't access Google Meets" from the "email client." There seem to be one of two options to this.
-
They are SO dumb that they think that a web URL is going to use Outlook as the web browser instead of the actual web browser.
-
They have received the email instead of Outlook and when they click the link, it does not take them to the meeting.
To "access" something these are the only two logical conclusions from the statement. Either they are trying to access to or access from. Otherwise, how is Outlook even involved?
when he clicks on the meeting invite he gets an error that says "this operation failed" from outlook directly. as for which of the 2 it is, I can't be sure
I found this i was going to tryOK - now we're getting somewhere - do you have a copy of the link you can share that they are clicking on inside Outlook?
I do not, have not been given access to the customer device yet
waiting for him to accept the remote support session , they are in their lunch rush right nowStill have not gotten access so I wont know until maybe tomorrow
but from what I can understand is he just needs to switch to g-mail through google workplace (?) and that will solve 10/11 problems he's having
While that might solve 10/11 problems - the biggest issue you're going to have is getting them to give up Outlook.
I had a customer who had Outlook and On-Premise Exchange - they switched to a third party hosted email solution (not gsuite) through IMAP but refused to give up Outlook. As far as I could tell, there was nothing special about their use of Outlook, they weren't advanced users, used like 5% of the feature. The issue was - it was what they were used to and didn't want to change!
I have a SAMIT video about that exact thing (change, not Outlook) already up and edited and going live any day. I think you'll really like the perspective in it.
How often do you think someone who is currently unwilling to change sees a video like this (any video - not just yours) and actually takes heed to any knowledge in them?
It's not for them, it's for their CEOs and CIOs who are easily tricked by them.
LOl - those are the people I meant. Granted I only work in small companies - but this problem has always stemmed from the top.
The first key tool is to get IT to stop believing them. They lie and too often IT repeats known or suspected lies as if they are true which makes it that much easier to keep lying.
in most of those small/medium businesses - the CEO/CIO is the head of IT - and they are the ones that are lying to themselves or the company at large.
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My favorite thing to do in most of these situations is install the PWA version of Outlook, and uninstall the locally installed version.
This also points out another major shortcoming of Micorsoft's Outlook. Nobody knows which Outlook thing it is by just the name. The free email service? The locally installed software? The PWA? There are probably more that I'm not thinking of off the top of my head.
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@travisdh1 said in Any outlook guru's here?:
My favorite thing to do in most of these situations is install the PWA version of Outlook, and uninstall the locally installed version.
This also points out another major shortcoming of Micorsoft's Outlook. Nobody knows which Outlook thing it is by just the name. The free email service? The locally installed software? The PWA? There are probably more that I'm not thinking of off the top of my head.
iOS version
Android Version
Windows full client
Mac Full client
Outlook.com
Outlook Web Access (old Exchange)
Outlook on the Web (current Exchange and O365) (can be pinned as PWA)Plus they are working on a unified version of Outlook
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So this is still an issue - Outlook and Google workspaces aren't syncing the calendar, everything else sync'd.
all research I've done is pointing to 3rd party apps that have no guarantee to actually work
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@WrCombs said in Any outlook guru's here?:
So this is still an issue - Outlook and Google workspaces aren't syncing the calendar, everything else sync'd.
all research I've done is pointing to 3rd party apps that have no guarantee to actually work
Correct. But don't let the customer define this as a "problem." The two are not related and should not sync. That he's wanting them to sync is the problem. That's like saying that his Google Calendar doesn't sync to MangoLassi. What? Why would it, the two are not related.
So nothing wrong with wanting something that doesn't exist, but he needs to understand that he's asking for something that isn't a thing and acting like it is broken when the issue is that he bought the wrong software for the task that he wants done.
In theory, some third party software MIGHT be able to get the two to talk to each other, but it'll never be official, or supported and could certainly break. He designed this not to work, that's by his own design. If he wants you to try to make it work anyway, don't pretend that you are fixing something that isn't working, you are attempting to overcome a "by design" limitation that he, the customer, put in place personally.
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@WrCombs said in Any outlook guru's here?:
everything else sync'd.
What is "everything else?" IMAP carries mailboxes, nothing else. It should sync one thing, the email mailboxes. Nothing else is supposed to sync between the two because there is no protocol for anything else. And it isn't really a sync like it sounds, it's that both things sync to the mailbox storage. They don't sync to each other.
