Email Send Error Research
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We here at the job don't support email. we don't set it up, we don't support it. we just make sure the ports are open and its up to them - but because I'm overly curious I wanted to look into..) - however , We have a customer who is using a host firewall that is having issues with his email - and is getting this error code on send emails;
0x800CCC7Dand its only at 1 location (he has 3) when I look up the error I find This which tells me that it's an issue within Outlook (yes?.. please be yes) - So I told him to reach out to his Email Admin and have them make the required changes in outlook..
How would you approach this from an Admin role? I couldn't find any of the settings, using the latest version of outlook..
- but The firewall is sending SMTP traffic on port 587 and 993 like it's supposed to but still getting this error.
I'm wanting to learn about how to fix email for future reference. . . please be nice.
I've never touched email outside of being a user. -
@wrcombs said in Email Send error;:
I'm wanting to learn about how to fix email for future reference. . . please be nice.
I've never touched email outside of being a user.This kind of stuff depends heavily on what the email server is and then what protocol was used to connect to the email server from Outlook (since that is what you said they have)
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@wrcombs said in Email Send error;:
I look up the error I find This which tells me
That link is relevant to Outlook 2003.
Outlook 2003 is horribly outdated.
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@jaredbusch said in Email Send error;:
@wrcombs said in Email Send error;:
I'm wanting to learn about how to fix email for future reference. . . please be nice.
I've never touched email outside of being a user.This kind of stuff depends heavily on what the email server is and then what protocol was used to connect to the email server from Outlook (since that is what you said they have)
My understanding is they are using IMAP to connect to the Server through outlook.
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@wrcombs said in Email Send error;:
I couldn't find any of the settings, using the latest version of outlook..
What is the email server? Gmail? Outlook.com? O365? GSuite? ZoHo? You have to know this.
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@wrcombs said in Email Send error;:
My understanding is they are using IMAP to connect to the Server through outlook.
That may be true to RECEIVE email. But is useless for sending.
IMAP is only for receiving email.
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@jaredbusch said in Email Send error;:
@wrcombs said in Email Send error;:
I couldn't find any of the settings, using the latest version of outlook..
What is the email server? Gmail? Outlook.com? O365? GSuite? ZoHo? You have to know this.
I don't have that information.. and I have no way of finding that out..
Well shit.
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@wrcombs said in Email Send error;:
@jaredbusch said in Email Send error;:
@wrcombs said in Email Send error;:
I couldn't find any of the settings, using the latest version of outlook..
What is the email server? Gmail? Outlook.com? O365? GSuite? ZoHo? You have to know this.
I don't have that information.. and I have no way of finding that out..
Well shit.
If you ever received an email from this person, you already have that information.
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@pete-s said in Email Send error;:
@wrcombs said in Email Send error;:
@jaredbusch said in Email Send error;:
@wrcombs said in Email Send error;:
I couldn't find any of the settings, using the latest version of outlook..
What is the email server? Gmail? Outlook.com? O365? GSuite? ZoHo? You have to know this.
I don't have that information.. and I have no way of finding that out..
Well shit.
If you ever received an email from this person, you already have that information.
is that right?
can you explain what you mean, please ?
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@wrcombs said in Email Send error;:
@pete-s said in Email Send error;:
@wrcombs said in Email Send error;:
@jaredbusch said in Email Send error;:
@wrcombs said in Email Send error;:
I couldn't find any of the settings, using the latest version of outlook..
What is the email server? Gmail? Outlook.com? O365? GSuite? ZoHo? You have to know this.
I don't have that information.. and I have no way of finding that out..
Well shit.
If you ever received an email from this person, you already have that information.
is that right?
can you explain what you mean, please ?
Take the email you received and look for "Show Original" or something similar in your mail client.
It will show all the headers and information that the mail servers have sent between them. There you can see what provider someone is using. Often also what mail client.
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@pete-s said in Email Send error;:
@wrcombs said in Email Send error;:
@pete-s said in Email Send error;:
@wrcombs said in Email Send error;:
@jaredbusch said in Email Send error;:
@wrcombs said in Email Send error;:
I couldn't find any of the settings, using the latest version of outlook..
What is the email server? Gmail? Outlook.com? O365? GSuite? ZoHo? You have to know this.
I don't have that information.. and I have no way of finding that out..
Well shit.
If you ever received an email from this person, you already have that information.
is that right?
can you explain what you mean, please ?
Take the email you received and look for "Show Original" or something similar in your mail client.
It will show all the headers and information that the mail servers have sent between them. There you can see what provider someone is using. Often also what mail client.
this?
spf=pass (google.com: domain -
@wrcombs said in Email Send error;:
@pete-s said in Email Send error;:
@wrcombs said in Email Send error;:
@pete-s said in Email Send error;:
@wrcombs said in Email Send error;:
@jaredbusch said in Email Send error;:
@wrcombs said in Email Send error;:
I couldn't find any of the settings, using the latest version of outlook..
What is the email server? Gmail? Outlook.com? O365? GSuite? ZoHo? You have to know this.
I don't have that information.. and I have no way of finding that out..
Well shit.
If you ever received an email from this person, you already have that information.
is that right?
can you explain what you mean, please ?
Take the email you received and look for "Show Original" or something similar in your mail client.
It will show all the headers and information that the mail servers have sent between them. There you can see what provider someone is using. Often also what mail client.
this?
spf=pass (google.com: domainBoth the sending side and the receiving side puts information in the email headers.
There is no context to the little snippet from the headers you posted so I can't determine where google is in the chain.
Search for "email headers" on the net and you'll find more info on how to interpret it.
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@wrcombs said in Email Send error;:
So I told him to reach out to his Email Admin and have them make the required changes in outlook..
Outlook is a desktop client. Seems unlikely their email admin would have access. Their desktop admin would normally do it.
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@wrcombs said in Email Send error;:
@jaredbusch said in Email Send error;:
@wrcombs said in Email Send error;:
I'm wanting to learn about how to fix email for future reference. . . please be nice.
I've never touched email outside of being a user.This kind of stuff depends heavily on what the email server is and then what protocol was used to connect to the email server from Outlook (since that is what you said they have)
My understanding is they are using IMAP to connect to the Server through outlook.
IMAP is a mailbox protocol, not an email protocol. You can't send email using IMAP or POP. You can only send using SMTP (email = SMTP.)
They likely use IMAP, but that's to read the contents of their mailbox not to send or receive email. Complicated, yes, but mostly only because people call files already received over email email when they are really just text files on their file server. Hence why a file server management protocol like IMAP is often incorrectly called the email protocol.
But SMTP is always what sends and receives email.
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@jaredbusch said in Email Send error;:
@wrcombs said in Email Send error;:
My understanding is they are using IMAP to connect to the Server through outlook.
That may be true to RECEIVE email. But is useless for sending.
IMAP is only for receiving email.
Not even for receiving. For READING after it has been received. Semantics, to some degree, but very important semantics. In a modern email system SMTP is the only protocol used. IMAP and POP are only in play when you deal with legacy mailbox clients (Outlook, Thunderbird, etc.) If you don't use those clients, you still receive your mail just the same, but never have IMAP anywhere.
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@wrcombs said in Email Send error;:
@jaredbusch said in Email Send error;:
@wrcombs said in Email Send error;:
I couldn't find any of the settings, using the latest version of outlook..
What is the email server? Gmail? Outlook.com? O365? GSuite? ZoHo? You have to know this.
I don't have that information.. and I have no way of finding that out..
Well shit.
It's kind of the crux of your query.
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@wrcombs said in Email Send error;:
@pete-s said in Email Send error;:
@wrcombs said in Email Send error;:
@pete-s said in Email Send error;:
@wrcombs said in Email Send error;:
@jaredbusch said in Email Send error;:
@wrcombs said in Email Send error;:
I couldn't find any of the settings, using the latest version of outlook..
What is the email server? Gmail? Outlook.com? O365? GSuite? ZoHo? You have to know this.
I don't have that information.. and I have no way of finding that out..
Well shit.
If you ever received an email from this person, you already have that information.
is that right?
can you explain what you mean, please ?
Take the email you received and look for "Show Original" or something similar in your mail client.
It will show all the headers and information that the mail servers have sent between them. There you can see what provider someone is using. Often also what mail client.
this?
spf=pass (google.com: domainDon't trim it out.
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@scottalanmiller said in Email Send error;:
@wrcombs said in Email Send error;:
@pete-s said in Email Send error;:
@wrcombs said in Email Send error;:
@pete-s said in Email Send error;:
@wrcombs said in Email Send error;:
@jaredbusch said in Email Send error;:
@wrcombs said in Email Send error;:
I couldn't find any of the settings, using the latest version of outlook..
What is the email server? Gmail? Outlook.com? O365? GSuite? ZoHo? You have to know this.
I don't have that information.. and I have no way of finding that out..
Well shit.
If you ever received an email from this person, you already have that information.
is that right?
can you explain what you mean, please ?
Take the email you received and look for "Show Original" or something similar in your mail client.
It will show all the headers and information that the mail servers have sent between them. There you can see what provider someone is using. Often also what mail client.
this?
spf=pass (google.com: domainDon't trim it out.
I dont know what I'm looking for, Google wasn't much help but i'll figure it out
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here goes nothing.
dkim=pass header.i=@XXXXXXXX header. s=modoboa header. b=m0249MIN;This is a full string from there, when I looked up Modoboa it came up as an email server.
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@wrcombs said in Email Send error;:
here goes nothing.
dkim=pass header.i=@XXXXXXXX header. s=modoboa header. b=m0249MIN;This is a full string from there, when I looked up Modoboa it came up as an email server.