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    Email Send Error Research

    Water Closet
    smtp email imap
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    • WrCombsW
      WrCombs @1337
      last edited by

      @pete-s said in Email Send error;:

      @wrcombs said in Email Send error;:

      @jaredbusch said in Email Send error;:

      @wrcombs said in Email Send error;:

      I couldn't find any of the settings, using the latest version of outlook..

      What is the email server? Gmail? Outlook.com? O365? GSuite? ZoHo? You have to know this.

      I don't have that information.. and I have no way of finding that out..

      Well shit.

      If you ever received an email from this person, you already have that information.

      is that right?

      can you explain what you mean, please ?

      1 1 Reply Last reply Reply Quote 0
      • 1
        1337 @WrCombs
        last edited by

        @wrcombs said in Email Send error;:

        @pete-s said in Email Send error;:

        @wrcombs said in Email Send error;:

        @jaredbusch said in Email Send error;:

        @wrcombs said in Email Send error;:

        I couldn't find any of the settings, using the latest version of outlook..

        What is the email server? Gmail? Outlook.com? O365? GSuite? ZoHo? You have to know this.

        I don't have that information.. and I have no way of finding that out..

        Well shit.

        If you ever received an email from this person, you already have that information.

        is that right?

        can you explain what you mean, please ?

        Take the email you received and look for "Show Original" or something similar in your mail client.

        It will show all the headers and information that the mail servers have sent between them. There you can see what provider someone is using. Often also what mail client.

        WrCombsW 1 Reply Last reply Reply Quote 0
        • WrCombsW
          WrCombs @1337
          last edited by

          @pete-s said in Email Send error;:

          @wrcombs said in Email Send error;:

          @pete-s said in Email Send error;:

          @wrcombs said in Email Send error;:

          @jaredbusch said in Email Send error;:

          @wrcombs said in Email Send error;:

          I couldn't find any of the settings, using the latest version of outlook..

          What is the email server? Gmail? Outlook.com? O365? GSuite? ZoHo? You have to know this.

          I don't have that information.. and I have no way of finding that out..

          Well shit.

          If you ever received an email from this person, you already have that information.

          is that right?

          can you explain what you mean, please ?

          Take the email you received and look for "Show Original" or something similar in your mail client.

          It will show all the headers and information that the mail servers have sent between them. There you can see what provider someone is using. Often also what mail client.

          this?

          spf=pass (google.com: domain

          1 scottalanmillerS 2 Replies Last reply Reply Quote 0
          • 1
            1337 @WrCombs
            last edited by 1337

            @wrcombs said in Email Send error;:

            @pete-s said in Email Send error;:

            @wrcombs said in Email Send error;:

            @pete-s said in Email Send error;:

            @wrcombs said in Email Send error;:

            @jaredbusch said in Email Send error;:

            @wrcombs said in Email Send error;:

            I couldn't find any of the settings, using the latest version of outlook..

            What is the email server? Gmail? Outlook.com? O365? GSuite? ZoHo? You have to know this.

            I don't have that information.. and I have no way of finding that out..

            Well shit.

            If you ever received an email from this person, you already have that information.

            is that right?

            can you explain what you mean, please ?

            Take the email you received and look for "Show Original" or something similar in your mail client.

            It will show all the headers and information that the mail servers have sent between them. There you can see what provider someone is using. Often also what mail client.

            this?

            spf=pass (google.com: domain

            Both the sending side and the receiving side puts information in the email headers.

            There is no context to the little snippet from the headers you posted so I can't determine where google is in the chain.

            Search for "email headers" on the net and you'll find more info on how to interpret it.

            1 Reply Last reply Reply Quote 0
            • scottalanmillerS
              scottalanmiller @WrCombs
              last edited by

              @wrcombs said in Email Send error;:

              So I told him to reach out to his Email Admin and have them make the required changes in outlook..

              Outlook is a desktop client. Seems unlikely their email admin would have access. Their desktop admin would normally do it.

              WrCombsW 1 Reply Last reply Reply Quote -1
              • scottalanmillerS
                scottalanmiller @WrCombs
                last edited by

                @wrcombs said in Email Send error;:

                @jaredbusch said in Email Send error;:

                @wrcombs said in Email Send error;:

                I'm wanting to learn about how to fix email for future reference. . . please be nice.
                I've never touched email outside of being a user.

                This kind of stuff depends heavily on what the email server is and then what protocol was used to connect to the email server from Outlook (since that is what you said they have)

                My understanding is they are using IMAP to connect to the Server through outlook.

                IMAP is a mailbox protocol, not an email protocol. You can't send email using IMAP or POP. You can only send using SMTP (email = SMTP.)

                They likely use IMAP, but that's to read the contents of their mailbox not to send or receive email. Complicated, yes, but mostly only because people call files already received over email email when they are really just text files on their file server. Hence why a file server management protocol like IMAP is often incorrectly called the email protocol.

                But SMTP is always what sends and receives email.

                1 Reply Last reply Reply Quote 2
                • scottalanmillerS
                  scottalanmiller @JaredBusch
                  last edited by

                  @jaredbusch said in Email Send error;:

                  @wrcombs said in Email Send error;:

                  My understanding is they are using IMAP to connect to the Server through outlook.

                  That may be true to RECEIVE email. But is useless for sending.

                  IMAP is only for receiving email.

                  Not even for receiving. For READING after it has been received. Semantics, to some degree, but very important semantics. In a modern email system SMTP is the only protocol used. IMAP and POP are only in play when you deal with legacy mailbox clients (Outlook, Thunderbird, etc.) If you don't use those clients, you still receive your mail just the same, but never have IMAP anywhere.

                  1 Reply Last reply Reply Quote 0
                  • scottalanmillerS
                    scottalanmiller @WrCombs
                    last edited by

                    @wrcombs said in Email Send error;:

                    @jaredbusch said in Email Send error;:

                    @wrcombs said in Email Send error;:

                    I couldn't find any of the settings, using the latest version of outlook..

                    What is the email server? Gmail? Outlook.com? O365? GSuite? ZoHo? You have to know this.

                    I don't have that information.. and I have no way of finding that out..

                    Well shit.

                    It's kind of the crux of your query.

                    1 Reply Last reply Reply Quote 0
                    • scottalanmillerS
                      scottalanmiller @WrCombs
                      last edited by

                      @wrcombs said in Email Send error;:

                      @pete-s said in Email Send error;:

                      @wrcombs said in Email Send error;:

                      @pete-s said in Email Send error;:

                      @wrcombs said in Email Send error;:

                      @jaredbusch said in Email Send error;:

                      @wrcombs said in Email Send error;:

                      I couldn't find any of the settings, using the latest version of outlook..

                      What is the email server? Gmail? Outlook.com? O365? GSuite? ZoHo? You have to know this.

                      I don't have that information.. and I have no way of finding that out..

                      Well shit.

                      If you ever received an email from this person, you already have that information.

                      is that right?

                      can you explain what you mean, please ?

                      Take the email you received and look for "Show Original" or something similar in your mail client.

                      It will show all the headers and information that the mail servers have sent between them. There you can see what provider someone is using. Often also what mail client.

                      this?

                      spf=pass (google.com: domain

                      Don't trim it out.

                      WrCombsW 1 Reply Last reply Reply Quote 0
                      • WrCombsW
                        WrCombs @scottalanmiller
                        last edited by

                        @scottalanmiller said in Email Send error;:

                        @wrcombs said in Email Send error;:

                        @pete-s said in Email Send error;:

                        @wrcombs said in Email Send error;:

                        @pete-s said in Email Send error;:

                        @wrcombs said in Email Send error;:

                        @jaredbusch said in Email Send error;:

                        @wrcombs said in Email Send error;:

                        I couldn't find any of the settings, using the latest version of outlook..

                        What is the email server? Gmail? Outlook.com? O365? GSuite? ZoHo? You have to know this.

                        I don't have that information.. and I have no way of finding that out..

                        Well shit.

                        If you ever received an email from this person, you already have that information.

                        is that right?

                        can you explain what you mean, please ?

                        Take the email you received and look for "Show Original" or something similar in your mail client.

                        It will show all the headers and information that the mail servers have sent between them. There you can see what provider someone is using. Often also what mail client.

                        this?

                        spf=pass (google.com: domain

                        Don't trim it out.

                        I dont know what I'm looking for, Google wasn't much help but i'll figure it out

                        1 1 Reply Last reply Reply Quote 0
                        • WrCombsW
                          WrCombs
                          last edited by WrCombs

                          here goes nothing.

                            dkim=pass header.i=@XXXXXXXX header.  s=modoboa header.  b=m0249MIN;
                          

                          This is a full string from there, when I looked up Modoboa it came up as an email server.

                          WrCombsW 1 Reply Last reply Reply Quote 0
                          • WrCombsW
                            WrCombs @WrCombs
                            last edited by

                            @wrcombs said in Email Send error;:

                            here goes nothing.

                              dkim=pass header.i=@XXXXXXXX header.  s=modoboa header.  b=m0249MIN;
                            

                            This is a full string from there, when I looked up Modoboa it came up as an email server.

                            https://modoboa.org/en/

                            1 Reply Last reply Reply Quote 0
                            • WrCombsW
                              WrCombs @scottalanmiller
                              last edited by

                              @scottalanmiller said in Email Send error;:

                              @wrcombs said in Email Send error;:

                              So I told him to reach out to his Email Admin and have them make the required changes in outlook..

                              Outlook is a desktop client. Seems unlikely their email admin would have access. Their desktop admin would normally do it.

                              this is the same person at this location. . .

                              JaredBuschJ 1 Reply Last reply Reply Quote 0
                              • JaredBuschJ
                                JaredBusch @WrCombs
                                last edited by

                                @wrcombs said in Email Send error;:

                                @scottalanmiller said in Email Send error;:

                                @wrcombs said in Email Send error;:

                                So I told him to reach out to his Email Admin and have them make the required changes in outlook..

                                Outlook is a desktop client. Seems unlikely their email admin would have access. Their desktop admin would normally do it.

                                this is the same person at this location. . .

                                @scottalanmiller is being a @scottalanmiller ...

                                The rest of us understand that.

                                The rest of us also understand that you are not talking about the email server for sending and receiving and we are not trying to confuse you by bringing in more information than you can understand.

                                1 Reply Last reply Reply Quote 0
                                • 1
                                  1337 @WrCombs
                                  last edited by 1337

                                  @wrcombs said in Email Send error;:

                                  @scottalanmiller said in Email Send error;:

                                  @wrcombs said in Email Send error;:

                                  @pete-s said in Email Send error;:

                                  @wrcombs said in Email Send error;:

                                  @pete-s said in Email Send error;:

                                  @wrcombs said in Email Send error;:

                                  @jaredbusch said in Email Send error;:

                                  @wrcombs said in Email Send error;:

                                  I couldn't find any of the settings, using the latest version of outlook..

                                  What is the email server? Gmail? Outlook.com? O365? GSuite? ZoHo? You have to know this.

                                  I don't have that information.. and I have no way of finding that out..

                                  Well shit.

                                  If you ever received an email from this person, you already have that information.

                                  is that right?

                                  can you explain what you mean, please ?

                                  Take the email you received and look for "Show Original" or something similar in your mail client.

                                  It will show all the headers and information that the mail servers have sent between them. There you can see what provider someone is using. Often also what mail client.

                                  this?

                                  spf=pass (google.com: domain

                                  Don't trim it out.

                                  I dont know what I'm looking for, Google wasn't much help but i'll figure it out

                                  You're not just looking for one string. You need to look at the whole thing.

                                  I suggest you copy the headers from the start until you reach the line starting with From:
                                  Paste it into this page: https://mxtoolbox.com/EmailHeaders.aspx

                                  It should tell you what servers are in use for sending and receiving.

                                  WrCombsW 1 Reply Last reply Reply Quote 2
                                  • WrCombsW
                                    WrCombs @1337
                                    last edited by

                                    @pete-s said in Email Send error;:

                                    @wrcombs said in Email Send error;:

                                    @scottalanmiller said in Email Send error;:

                                    @wrcombs said in Email Send error;:

                                    @pete-s said in Email Send error;:

                                    @wrcombs said in Email Send error;:

                                    @pete-s said in Email Send error;:

                                    @wrcombs said in Email Send error;:

                                    @jaredbusch said in Email Send error;:

                                    @wrcombs said in Email Send error;:

                                    I couldn't find any of the settings, using the latest version of outlook..

                                    What is the email server? Gmail? Outlook.com? O365? GSuite? ZoHo? You have to know this.

                                    I don't have that information.. and I have no way of finding that out..

                                    Well shit.

                                    If you ever received an email from this person, you already have that information.

                                    is that right?

                                    can you explain what you mean, please ?

                                    Take the email you received and look for "Show Original" or something similar in your mail client.

                                    It will show all the headers and information that the mail servers have sent between them. There you can see what provider someone is using. Often also what mail client.

                                    this?

                                    spf=pass (google.com: domain

                                    Don't trim it out.

                                    I dont know what I'm looking for, Google wasn't much help but i'll figure it out

                                    You're not just looking for one string. You need to look at the whole thing.

                                    I suggest you copy the headers from the start until you reach the line starting with From:
                                    Paste it into this page: https://mxtoolbox.com/EmailHeaders.aspx

                                    It should tell you what servers are in use for sending and receiving.

                                    So I did that this morning - and I'm not sure what I'm looking at.

                                    1 Reply Last reply Reply Quote 0
                                    • J
                                      JasGot @WrCombs
                                      last edited by

                                      @wrcombs said in Email Send error;:

                                      0x800CCC7D

                                      What version of Windows and What version of Outlook?

                                      WrCombsW 1 Reply Last reply Reply Quote 0
                                      • WrCombsW
                                        WrCombs @JasGot
                                        last edited by WrCombs

                                        @jasgot said in Email Send error;:

                                        @wrcombs said in Email Send error;:

                                        0x800CCC7D

                                        What version of Windows and What version of Outlook?

                                        Windows 10

                                        I didn't look - we dont support email so this is mostly just a way of wondering what I should be looking for in the future.

                                        DashrenderD 1 Reply Last reply Reply Quote 0
                                        • DashrenderD
                                          Dashrender @WrCombs
                                          last edited by

                                          @wrcombs Post the entire header - look it over for any private information and XXXX that out...

                                          WrCombsW 1 Reply Last reply Reply Quote 0
                                          • WrCombsW
                                            WrCombs @Dashrender
                                            last edited by

                                            @dashrender said in Email Send error;:

                                            @wrcombs Post the entire header - look it over for any private information and XXXX that out...

                                            Delivered-To: XXXXXXXXXXXXXX
                                            Received: by 2002:a05:6830:319b:0:0:0:0 with SMTP id p27csp165790ots;
                                                    Wed, 9 Jun 2021 15:47:06 -0700 (PDT)
                                            X-Google-Smtp-Source: ABdhPJw/sNc2TPrI5ipWcQK3cbAFhs19oUYuPX9foV/mFqOqPBAovXmKBs8xjw+zyJKjNNxI728X
                                            X-Received: by 2002:a4a:be86:: with SMTP id o6mr1857338oop.67.1623278826653;
                                                    Wed, 09 Jun 2021 15:47:06 -0700 (PDT)
                                            ARC-Seal: i=1; a=rsa-sha256; t=1623278826; cv=none;
                                                    d=google.com; s=arc-20160816;
                                                    b=M8FFBcGifjCQFjstZhbk3RHRufue28cmQwTteQnN5nKpLXEHJX+899bBzhT0CTiDX4
                                                     /+MUfqy0oF30khO2+3J8lwWrqT2iUzi6oAUegn33oGdAaSUMFy13OYW/uosrBr3aNUxB
                                                     1T+Z8x6iNHF6Wr1KGJy7Xdfw0NJPjjoPy7cZA+CD/1cMaSw0vr3vw308sf9UoQdXrIO6
                                                     a0EGWHEddgIE/vLnWqdnhoEqEnumALd9g/J47OjI7GTQo5R4bG1Du7eNTERX/8nh+3Nl
                                                     iVAetsU7PrfLKFkIrSpWasTEBxSsd/l9uYMfULWgy2cHL0qlXBe98TEXxDk9+GLCYw88
                                                     qWNw==
                                            ARC-Message-Signature: i=1; a=rsa-sha256; c=relaxed/relaxed; d=google.com; s=arc-20160816;
                                                    h=to:references:message-id:in-reply-to:thread-topic:subject:from:date
                                                     :mime-version:dkim-signature;
                                                    bh=359hOSgFVIyouoKXJjcrY15MgMQrI1lSw8u4akJ8Hgg=;
                                                    b=dJv8SkgV1XvraGCosxXttUPoDwpWeSJ/ufjQ3nEmf8zf7pogH6SfiXH2I8vvPfOSQ+
                                                     qxH3w1mOm2X+nlShqNpbSDy1vVzYDQwV2CrrWVdnuzKvhC1wSJxS1LojmQev71SMTylJ
                                                     7ELX6N5CsnF7mXrid3d/xk1d4xrJnZGvJ+F9o6SpqLCOrxu34fPVEdnC09k0ETXThL/N
                                                     ++46c9/3AxrYHahUlaILoXJ2mD2EIBSZe34wI5ScoD91y59TnE6EpOfDmfz+nECQP2G2
                                                     v0AJCazoKXVEIds95f9r0WyiEsS8rSNmIxiAcAY6Vf6MUb9vNR3B32eK2vxC8buBobCm
                                                     HVLQ==
                                            ARC-Authentication-Results: i=1; mx.google.com;
                                                   dkim=pass [email protected] header.s=modoboa header.b=a9kvuLKl;
                                                   spf=pass (google.com: domain of XXXXXXXXX designates XXX.XXX.XXX.XXX as permitted sender) smtp.mailfrom=XXXXXXXXXXXXXX;
                                                   dmarc=pass (p=NONE sp=NONE dis=NONE) header.from=XXXXXXXX
                                            Return-Path: <XXXXXXXXXX>
                                            Received: fromXXXX.XXXXXX.com (XXXXXXXXXX [XXX.XXX.XXX.XXX])
                                                    by mx.google.com with ESMTPS id h18si1327216otk.177.2021.06.09.15.47.06
                                                    (version=TLS1_3 cipher=TLS_AES_256_GCM_SHA384 bits=256/256);
                                                    Wed, 09 Jun 2021 15:47:06 -0700 (PDT)
                                            Received-SPF: pass (google.com: domain of XXXXXXXXXX designates XXX.XXX.XXX.XXX as permitted sender) client-ip=XXX.XXX.XXX.XXX;
                                            Authentication-Results: mx.google.com;
                                                   dkim=pass [email protected] header.s=modoboa header.b=a9kvuLKl;
                                                   spf=pass (google.com: domain of XXXXXXXXXX.com designates XXX.XXX.XXX.XXX as permitted sender) smtp.mailfrom=XXXXXXXXX.com;
                                                   dmarc=pass (p=NONE sp=NONE dis=NONE) header.from=XXXXXX.com
                                            Received: from localhost XXX-XX-XXX-XXXX.mobile.uscc.net [XXX.XXX.XXX.XXX]) (using TLSv1.3 with cipher TLS_AES_128_GCM_SHA256 (128/128 bits)) (No client certificate requested) by XXXX.XXXXXX.com (Postfix) with ESMTPSA id 80B013EC2E; Wed,
                                              9 Jun 2021 22:47:05 +0000 (UTC)
                                            DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=prlwm.com; s=modoboa; t=1623278826; bh=359hOSgFVIyouoKXJjcrY15MgMQrI1lSw8u4akJ8Hgg=; h=Date:From:Subject:In-Reply-To:References:To:From; b=a9kvuLKlssqgoFBtbdLpAmaqAryNVeCxp3U8ZK3ghO/IgPrgc8hZqZOdtV4MRXDoO
                                            	 rr46IQn8KpdI9AADOrRWCtMHys2bzlG3sHsUxGzyivm89BhCNVji4HElpxkApGbRe3
                                            	 /Y/+XXHAtIJwMHCtnEJtKIjzZQglj5Y+3a2wnmzVtqp4mfeMLageTggGXnmVxnOtyo
                                            	 NMFGnYJPOXQ5q9iprRGgLDpdXpdz1AaAT8eai+Gzoj1iH9KLKSmDTtuDpJJsHEya8W
                                            	 6HwgZrDUndamHVnju6xXdJly2sNHjp+jtH7Dm779w+HESzsRc5n6n5nYpikW8rdeHq
                                            	 4FPbve1Zz6waw==
                                            MIME-Version: 1.0
                                            Date: Wed, 9 Jun 2021 17:47:04 -0500
                                            From: XXXXXXXXXXXXXXXX
                                            Subject: Re: XXXXXXXXXXXXXXXX
                                            Thread-Topic: Re: XXXXXXXXXXXXX
                                            In-Reply-To: <CANZe-Sm6+Ois=T+b+UgCMfXg9xaOLKqyp=dKt=OQR279ynVB4A@mail.gmail.com>
                                            Message-ID: <[email protected]>
                                            References: <DM6PR15MB4089CE7329169D4C0A2834B4BE379@DM6PR15MB4089.namprd15.prod.outlook.com> <CANZe-Sk_T77wtN5vhe6j2TMKNFYpdEpEDNHN-OSEEWMYo3a+qg@mail.gmail.com> <DM6PR15MB4089DFBF7550A4FA6032E634BE369@DM6PR15MB4089.namprd15.prod.outlook.com>,<CANZe-
                                            1 JaredBuschJ 2 Replies Last reply Reply Quote 0
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