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    Once off or short term remote access solution

    Scheduled Pinned Locked Moved Solved IT Discussion
    remote accessremote support
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    • T
      travisdh1 @JaredBusch
      last edited by

      @jaredbusch said in Once off or short term remote access solution:

      @travisdh1 said in Once off or short term remote access solution:

      I've used https://www.iperiusremote.com/ for one-off things like this.

      not sure what they mean here by using the term private instead of personal.

      8dcb91b7-78c3-4bbc-b173-726f12b7d8e7-image.png

      Well shoot, I don't remember seeing that before. Now I'm going to have to find something else myself.

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        CloudKnight
        last edited by

        could try Aeroadmin, its been around for quite a while now:
        https://www.aeroadmin.com/en/

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          DustinB3403 @CloudKnight
          last edited by

          TightVNC?

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            JaredBusch @CloudKnight
            last edited by

            @stuartjordan said in Once off or short term remote access solution:

            could try Aeroadmin, its been around for quite a while now:
            https://www.aeroadmin.com/en/

            That looks like a good normal solution for easy remote support. But Because this is a setup and configure need, I am worried about the hour limit
            1a4d3962-b8ce-4527-97a7-dab0773ec7fe-image.png

            Going forward, for general support that is quite a respectable set of limitation for free business use.

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              dbeato
              last edited by

              @jaredbusch said in Once off or short term remote access solution:

              omething to let the VAR in to a specific computer to configure the new software.
              Any recommendations?

              Splashtop works well
              https://www.splashtop.com/pricing

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                syko24 @JaredBusch
                last edited by

                @jaredbusch - DualMon is not a bad option if you are trying to remote connect to a Windows PC or Mac. The free version can be used for commercial use. I could be mistaken but there might be a time limitation per month. I have one client that uses it to connect to QuickBooks desktop on a remote site on a daily basis and they never receive the time limit warning.

                https://www.dualmon.com/

                Another option is if you have MeshCentral setup, you can provide a guest pass. Similar with ScreenConnect if you are using it for this client. Not sure how much time the software vendor needs.

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                  gjacobse
                  last edited by

                  Not certain what OS Version- but on occasion we have had to use WIN10 Quick Assist.

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                    marcinozga
                    last edited by

                    Wireguard with RDP, but that might be too high tech, and requires forwarding port.

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                      EddieJennings @JaredBusch
                      last edited by

                      @jaredbusch said in Once off or short term remote access solution:

                      Client purchased software through a VAR specifically so the VAR can configure and set things up.

                      VAR does not have their own "remote support" tool.

                      I need to install something to let the VAR in to a specific computer to configure the new software.

                      Any recommendations?

                      I'm surprised the VAR doesn't use something like Zoho Assist. There's a free version that works well for one-off sessions. I used it this evening.

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                        hobbit666
                        last edited by

                        Yeah supprised if they are supporting the software they haven't got something like teamviewer

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                          pmoncho
                          last edited by

                          I have used Remote Utilities in the past. Not bad for 10 free systems.

                          https://www.remoteutilities.com - Per their licensing page

                          885ff312-82f7-449b-9276-6788d2837c4e-image.png

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                            flaxking @pmoncho
                            last edited by

                            @pmoncho said in Once off or short term remote access solution:

                            I have used Remote Utilities in the past. Not bad for 10 free systems.

                            https://www.remoteutilities.com - Per their licensing page

                            885ff312-82f7-449b-9276-6788d2837c4e-image.png

                            I've also used Remote Utilities before. It worked well and RDP mode was pretty slick. However, I don't believe it is designed around one time access.

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                              pmoncho @flaxking
                              last edited by

                              @flaxking said in Once off or short term remote access solution:

                              @pmoncho said in Once off or short term remote access solution:

                              I have used Remote Utilities in the past. Not bad for 10 free systems.

                              https://www.remoteutilities.com - Per their licensing page

                              885ff312-82f7-449b-9276-6788d2837c4e-image.png

                              I've also used Remote Utilities before. It worked well and RDP mode was pretty slick. However, I don't believe it is designed around one time access.

                              It does have a run-only agent. Client starts agent, users connects, users disconnect and agent stops. Sorta a one time deal I suppose.

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                                1337 @EddieJennings
                                last edited by

                                @eddiejennings said in Once off or short term remote access solution:

                                @jaredbusch said in Once off or short term remote access solution:

                                Client purchased software through a VAR specifically so the VAR can configure and set things up.

                                VAR does not have their own "remote support" tool.

                                I need to install something to let the VAR in to a specific computer to configure the new software.

                                Any recommendations?

                                I'm surprised the VAR doesn't use something like Zoho Assist. There's a free version that works well for one-off sessions. I used it this evening.

                                It's because they've never heard of Zoho. It's the best kept secret in IT.

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                                  JaredBusch
                                  last edited by

                                  Ended up using Google remote desktop. Because the client set it up without asking for input.

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                                    CloudKnight @JaredBusch
                                    last edited by

                                    @jaredbusch Do you have to install the remote plugin and login with your gmail account to access the machine though?

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                                      JaredBusch @CloudKnight
                                      last edited by

                                      @stuartjordan said in Once off or short term remote access solution:

                                      @jaredbusch Do you have to install the remote plugin and login with your gmail account to access the machine though?

                                      I have ConnectWise installed for me.

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