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    Solved Once off or short term remote access solution

    IT Discussion
    remote access remote support
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    • DustinB3403D
      DustinB3403 @CloudKnight
      last edited by

      TightVNC?

      1 Reply Last reply Reply Quote 0
      • JaredBuschJ
        JaredBusch @CloudKnight
        last edited by

        @stuartjordan said in Once off or short term remote access solution:

        could try Aeroadmin, its been around for quite a while now:
        https://www.aeroadmin.com/en/

        That looks like a good normal solution for easy remote support. But Because this is a setup and configure need, I am worried about the hour limit
        1a4d3962-b8ce-4527-97a7-dab0773ec7fe-image.png

        Going forward, for general support that is quite a respectable set of limitation for free business use.

        syko24S 1 Reply Last reply Reply Quote 2
        • dbeatoD
          dbeato
          last edited by

          @jaredbusch said in Once off or short term remote access solution:

          omething to let the VAR in to a specific computer to configure the new software.
          Any recommendations?

          Splashtop works well
          https://www.splashtop.com/pricing

          1 Reply Last reply Reply Quote 0
          • syko24S
            syko24 @JaredBusch
            last edited by

            @jaredbusch - DualMon is not a bad option if you are trying to remote connect to a Windows PC or Mac. The free version can be used for commercial use. I could be mistaken but there might be a time limitation per month. I have one client that uses it to connect to QuickBooks desktop on a remote site on a daily basis and they never receive the time limit warning.

            https://www.dualmon.com/

            Another option is if you have MeshCentral setup, you can provide a guest pass. Similar with ScreenConnect if you are using it for this client. Not sure how much time the software vendor needs.

            1 Reply Last reply Reply Quote 0
            • gjacobseG
              gjacobse
              last edited by

              Not certain what OS Version- but on occasion we have had to use WIN10 Quick Assist.

              1 Reply Last reply Reply Quote 0
              • M
                marcinozga
                last edited by

                Wireguard with RDP, but that might be too high tech, and requires forwarding port.

                1 Reply Last reply Reply Quote 0
                • EddieJenningsE
                  EddieJennings @JaredBusch
                  last edited by

                  @jaredbusch said in Once off or short term remote access solution:

                  Client purchased software through a VAR specifically so the VAR can configure and set things up.

                  VAR does not have their own "remote support" tool.

                  I need to install something to let the VAR in to a specific computer to configure the new software.

                  Any recommendations?

                  I'm surprised the VAR doesn't use something like Zoho Assist. There's a free version that works well for one-off sessions. I used it this evening.

                  1 1 Reply Last reply Reply Quote 2
                  • hobbit666H
                    hobbit666
                    last edited by

                    Yeah supprised if they are supporting the software they haven't got something like teamviewer

                    1 Reply Last reply Reply Quote 0
                    • pmonchoP
                      pmoncho
                      last edited by

                      I have used Remote Utilities in the past. Not bad for 10 free systems.

                      https://www.remoteutilities.com - Per their licensing page

                      885ff312-82f7-449b-9276-6788d2837c4e-image.png

                      F 1 Reply Last reply Reply Quote 1
                      • F
                        flaxking @pmoncho
                        last edited by

                        @pmoncho said in Once off or short term remote access solution:

                        I have used Remote Utilities in the past. Not bad for 10 free systems.

                        https://www.remoteutilities.com - Per their licensing page

                        885ff312-82f7-449b-9276-6788d2837c4e-image.png

                        I've also used Remote Utilities before. It worked well and RDP mode was pretty slick. However, I don't believe it is designed around one time access.

                        pmonchoP 1 Reply Last reply Reply Quote 0
                        • pmonchoP
                          pmoncho @flaxking
                          last edited by

                          @flaxking said in Once off or short term remote access solution:

                          @pmoncho said in Once off or short term remote access solution:

                          I have used Remote Utilities in the past. Not bad for 10 free systems.

                          https://www.remoteutilities.com - Per their licensing page

                          885ff312-82f7-449b-9276-6788d2837c4e-image.png

                          I've also used Remote Utilities before. It worked well and RDP mode was pretty slick. However, I don't believe it is designed around one time access.

                          It does have a run-only agent. Client starts agent, users connects, users disconnect and agent stops. Sorta a one time deal I suppose.

                          1 Reply Last reply Reply Quote 1
                          • 1
                            1337 @EddieJennings
                            last edited by

                            @eddiejennings said in Once off or short term remote access solution:

                            @jaredbusch said in Once off or short term remote access solution:

                            Client purchased software through a VAR specifically so the VAR can configure and set things up.

                            VAR does not have their own "remote support" tool.

                            I need to install something to let the VAR in to a specific computer to configure the new software.

                            Any recommendations?

                            I'm surprised the VAR doesn't use something like Zoho Assist. There's a free version that works well for one-off sessions. I used it this evening.

                            It's because they've never heard of Zoho. It's the best kept secret in IT.

                            1 Reply Last reply Reply Quote 0
                            • JaredBuschJ
                              JaredBusch
                              last edited by

                              Ended up using Google remote desktop. Because the client set it up without asking for input.

                              CloudKnightC 1 Reply Last reply Reply Quote 0
                              • CloudKnightC
                                CloudKnight @JaredBusch
                                last edited by

                                @jaredbusch Do you have to install the remote plugin and login with your gmail account to access the machine though?

                                JaredBuschJ 1 Reply Last reply Reply Quote 0
                                • JaredBuschJ
                                  JaredBusch @CloudKnight
                                  last edited by

                                  @stuartjordan said in Once off or short term remote access solution:

                                  @jaredbusch Do you have to install the remote plugin and login with your gmail account to access the machine though?

                                  I have ConnectWise installed for me.

                                  1 Reply Last reply Reply Quote 1
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