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    Upgrading to osTicket 1.11.0

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    osticket osticket 1.11 helpdesk ticket ticketing
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    • scottalanmillerS
      scottalanmiller
      last edited by

      Tested on CentOS 7 coming from osTicket 1.10.2.

      Now with osTicket 1.11 out, it is time to update! Guides out there tend to be a little lean on real instructions, so here we go.

      First, we assume you have a working, recent osTicket installation. If not, do a new install rather than an update or upgrade.

      Second, cd into your web directory that holds your current osTicket installation (so that you are one folder level above it.)

      cd /var/www/html

      You should be able to see your osTicket installation folder there. Something like /var/www/html/osticket. In fact, we will assume that that is its name for this guide.

      Now, make a backup of your database. I have a quick guide to osTicket database backups here. We will also make a backup of our running installation, just in case. You can shut down the web server before doing this, or not. Doesn't really matter. What we are going to do is rename the existing installation so the moment we do this "backup", our running system will disappear.

      mv osticket osticket.backup

      Next we need to download the latest version of osTicket.

      wget https://github.com/osTicket/osTicket/releases/download/v1.11/osTicket-v1.11.zip

      Next we unzip this file...

      unzip osTicket-v1.11.zip

      This produces the confusingly named folder upload. What we will do now is rename this folder to make it our working folder.

      mv upload osticket

      The only thing we need from a standard install is the configuration file. We will copy, not move, to make sure we always maintain a working copy to fall back to.

      cp osticket.backup/include/ost-config.php osticket/include/

      Now we have to change the owner of our new folder to be accessible by the Apache web server process. In my CentOS or a Fedora system we expect this to be the apache user. Modify as appropriate for your system. Also, and this is a major catch, the zipped file of osTicket 1.11 has no permissions on files and so will not work unless we add read and execute permissions to it for the apache user as well.

      chown -R apache:apache osticket
chmod -R u=rx osticket

      Now you should be able to log back into your osTicket installation (remember to use the /scp extension) and complete the upgrade process through the web interface. When done, you just need to run this to clean up:

      rm -rf osticket/setup

      That's it. You are all upgraded. Enjoy.

      1 Reply Last reply Reply Quote 1
      • M
        mattbagan
        last edited by

        @scottalanmiller I really wish I would have known about the GitHub repo for my fresh install. It would have made it so much easier to install.

        scottalanmillerS 1 Reply Last reply Reply Quote 1
        • scottalanmillerS
          scottalanmiller @mattbagan
          last edited by

          @mattbagan said in Upgrading to osTicket 1.11.0:

          @scottalanmiller I really wish I would have known about the GitHub repo for my fresh install. It would have made it so much easier to install.

          My fresh install guide is almost done.

          1 Reply Last reply Reply Quote 1
          • DanpD
            Danp
            last edited by

            After upgrading, the pages would render. Found the following in the logs --

            PHP Fatal error: Class 'DateTimeImmutable' not found

            Just in case anyone else runs into this, you have to update PHP to at least v5.5.

            JaredBuschJ 1 Reply Last reply Reply Quote 0
            • JaredBuschJ
              JaredBusch @Danp
              last edited by JaredBusch

              @Danp said in Upgrading to osTicket 1.11.0:

              After upgrading, the pages would render. Found the following in the logs --

              PHP Fatal error: Class 'DateTimeImmutable' not found

              Just in case anyone else runs into this, you have to update PHP to at least v5.5.

              Umm must update to php 5.5? Gotta love CentOS 7......
              In case anyone is curious.
              2f3fdb17-056c-4145-b655-e98eae56c4cd-image.png

              1 Reply Last reply Reply Quote 0
              • ntozierN
                ntozier
                last edited by

                While you can run the version from github, the devs have asked that you download it from osticket.com/download instead. There is some packaging they do that apparently isn't handled by github (such as setting version number).

                I generally recommend that people upgrade to at least PHP 5.6. If your a stickler for running a version of PHP thats still being support by php.net then you will want to upgrade to something a lot newer as 5.5, 5.6 and 7.0 are no longer under active support, and 7.0 will only receive security updates.

                source: http://php.net/supported-versions.php

                1 Reply Last reply Reply Quote 2
                • wrx7mW
                  wrx7m
                  last edited by

                  @scottalanmiller I thought you didn't like osticket...

                  scottalanmillerS 1 Reply Last reply Reply Quote 0
                  • scottalanmillerS
                    scottalanmiller @wrx7m
                    last edited by

                    @wrx7m said in Upgrading to osTicket 1.11.0:

                    @scottalanmiller I thought you didn't like osticket...

                    This is a guide, not a review.

                    wrx7mW 1 Reply Last reply Reply Quote 0
                    • wrx7mW
                      wrx7m @scottalanmiller
                      last edited by

                      @scottalanmiller said in Upgrading to osTicket 1.11.0:

                      @wrx7m said in Upgrading to osTicket 1.11.0:

                      @scottalanmiller I thought you didn't like osticket...

                      This is a guide, not a review.

                      Fair enough lol

                      scottalanmillerS 1 Reply Last reply Reply Quote 0
                      • scottalanmillerS
                        scottalanmiller @wrx7m
                        last edited by

                        @wrx7m said in Upgrading to osTicket 1.11.0:

                        @scottalanmiller said in Upgrading to osTicket 1.11.0:

                        @wrx7m said in Upgrading to osTicket 1.11.0:

                        @scottalanmiller I thought you didn't like osticket...

                        This is a guide, not a review.

                        Fair enough lol

                        We still use it, for now. It's not perfect, but it's not bad. Middle of the road, I guess.

                        JaredBuschJ 1 Reply Last reply Reply Quote 0
                        • JaredBuschJ
                          JaredBusch @scottalanmiller
                          last edited by

                          @scottalanmiller said in Upgrading to osTicket 1.11.0:

                          @wrx7m said in Upgrading to osTicket 1.11.0:

                          @scottalanmiller said in Upgrading to osTicket 1.11.0:

                          @wrx7m said in Upgrading to osTicket 1.11.0:

                          @scottalanmiller I thought you didn't like osticket...

                          This is a guide, not a review.

                          Fair enough lol

                          We still use it, for now. It's not perfect, but it's not bad. Middle of the road, I guess.

                          For a basic helpdesk it is fine, but there is not time tracking built in, or as a plugin, so I would need an additional solution for that, and it would need to tie in to the tickets. So what is the point of using OSTicket? There are solutions for that.

                          scottalanmillerS 1 Reply Last reply Reply Quote 0
                          • scottalanmillerS
                            scottalanmiller @JaredBusch
                            last edited by

                            @JaredBusch said in Upgrading to osTicket 1.11.0:

                            So what is the point of using OSTicket? There are solutions for that.

                            Time tracking would be nice. But lots of shops don't use it. MSPs do, but internal IT often does not.

                            1 Reply Last reply Reply Quote 0
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