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    Upgrading to osTicket 1.11.0

    Scheduled Pinned Locked Moved IT Discussion
    osticketosticket 1.11helpdeskticketticketing
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    • scottalanmillerS
      scottalanmiller @mattbagan
      last edited by

      @mattbagan said in Upgrading to osTicket 1.11.0:

      @scottalanmiller I really wish I would have known about the GitHub repo for my fresh install. It would have made it so much easier to install.

      My fresh install guide is almost done.

      1 Reply Last reply Reply Quote 1
      • DanpD
        Danp
        last edited by

        After upgrading, the pages would render. Found the following in the logs --

        PHP Fatal error: Class 'DateTimeImmutable' not found

        Just in case anyone else runs into this, you have to update PHP to at least v5.5.

        JaredBuschJ 1 Reply Last reply Reply Quote 0
        • JaredBuschJ
          JaredBusch @Danp
          last edited by JaredBusch

          @Danp said in Upgrading to osTicket 1.11.0:

          After upgrading, the pages would render. Found the following in the logs --

          PHP Fatal error: Class 'DateTimeImmutable' not found

          Just in case anyone else runs into this, you have to update PHP to at least v5.5.

          Umm must update to php 5.5? Gotta love CentOS 7......
          In case anyone is curious.
          2f3fdb17-056c-4145-b655-e98eae56c4cd-image.png

          1 Reply Last reply Reply Quote 0
          • ntozierN
            ntozier
            last edited by

            While you can run the version from github, the devs have asked that you download it from osticket.com/download instead. There is some packaging they do that apparently isn't handled by github (such as setting version number).

            I generally recommend that people upgrade to at least PHP 5.6. If your a stickler for running a version of PHP thats still being support by php.net then you will want to upgrade to something a lot newer as 5.5, 5.6 and 7.0 are no longer under active support, and 7.0 will only receive security updates.

            source: http://php.net/supported-versions.php

            1 Reply Last reply Reply Quote 2
            • wrx7mW
              wrx7m
              last edited by

              @scottalanmiller I thought you didn't like osticket...

              scottalanmillerS 1 Reply Last reply Reply Quote 0
              • scottalanmillerS
                scottalanmiller @wrx7m
                last edited by

                @wrx7m said in Upgrading to osTicket 1.11.0:

                @scottalanmiller I thought you didn't like osticket...

                This is a guide, not a review.

                wrx7mW 1 Reply Last reply Reply Quote 0
                • wrx7mW
                  wrx7m @scottalanmiller
                  last edited by

                  @scottalanmiller said in Upgrading to osTicket 1.11.0:

                  @wrx7m said in Upgrading to osTicket 1.11.0:

                  @scottalanmiller I thought you didn't like osticket...

                  This is a guide, not a review.

                  Fair enough lol

                  scottalanmillerS 1 Reply Last reply Reply Quote 0
                  • scottalanmillerS
                    scottalanmiller @wrx7m
                    last edited by

                    @wrx7m said in Upgrading to osTicket 1.11.0:

                    @scottalanmiller said in Upgrading to osTicket 1.11.0:

                    @wrx7m said in Upgrading to osTicket 1.11.0:

                    @scottalanmiller I thought you didn't like osticket...

                    This is a guide, not a review.

                    Fair enough lol

                    We still use it, for now. It's not perfect, but it's not bad. Middle of the road, I guess.

                    JaredBuschJ 1 Reply Last reply Reply Quote 0
                    • JaredBuschJ
                      JaredBusch @scottalanmiller
                      last edited by

                      @scottalanmiller said in Upgrading to osTicket 1.11.0:

                      @wrx7m said in Upgrading to osTicket 1.11.0:

                      @scottalanmiller said in Upgrading to osTicket 1.11.0:

                      @wrx7m said in Upgrading to osTicket 1.11.0:

                      @scottalanmiller I thought you didn't like osticket...

                      This is a guide, not a review.

                      Fair enough lol

                      We still use it, for now. It's not perfect, but it's not bad. Middle of the road, I guess.

                      For a basic helpdesk it is fine, but there is not time tracking built in, or as a plugin, so I would need an additional solution for that, and it would need to tie in to the tickets. So what is the point of using OSTicket? There are solutions for that.

                      scottalanmillerS 1 Reply Last reply Reply Quote 0
                      • scottalanmillerS
                        scottalanmiller @JaredBusch
                        last edited by

                        @JaredBusch said in Upgrading to osTicket 1.11.0:

                        So what is the point of using OSTicket? There are solutions for that.

                        Time tracking would be nice. But lots of shops don't use it. MSPs do, but internal IT often does not.

                        1 Reply Last reply Reply Quote 0
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