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    • scottalanmillerS

      Installing osTicket 1.11 on Fedora 29

      Watching Ignoring Scheduled Pinned Locked Moved IT Discussion osticket osticket 1.11 linux fedora fedora 29 helpdesk ticket ticketing
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      JaredBuschJ

      OSTicket is not a solution I can use, because I need time tracking also.

      I never saw a plugin for that for OSTicket.

    • scottalanmillerS

      Upgrading to osTicket 1.11.0

      Watching Ignoring Scheduled Pinned Locked Moved IT Discussion osticket osticket 1.11 helpdesk ticket ticketing
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      1 Votes
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      scottalanmillerS

      @JaredBusch said in Upgrading to osTicket 1.11.0:

      So what is the point of using OSTicket? There are solutions for that.

      Time tracking would be nice. But lots of shops don't use it. MSPs do, but internal IT often does not.

    • scottalanmillerS

      Make an osTicket Database Backup

      Watching Ignoring Scheduled Pinned Locked Moved IT Discussion osticket backup mysql mariadb mysqldump database rdbms
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      1 Votes
      8 Posts
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      JaredBuschJ

      @Dashrender said in Make an osTicket Database Backup:

      Total DB Admin noob here - so bare with me.

      Does this include the username/password setup for this DB? or does that need to be maintained separately?

      i.e. you have to rebuild from this backup - do you just create a brand new SQL user and grant them rights to this DB upon import, then use that new account to give access to the app?

      In typing out my question I kinda assume the answer is the second bit - you just create a new user and assign them rights.

      Correct. The user and the database are separate things.

    • scottalanmillerS

      osTicket: Basic Ticket Report of All Tickets with Subject

      Watching Ignoring Scheduled Pinned Locked Moved IT Discussion osticket osticket 1.10 mysql sql mariadb report query
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      scottalanmillerS

      @bbigford said in osTicket: Basic Ticket Report of All Tickets with Subject:

      Since there is no inner or outter join specified, inner join is obviously being used where 'join' is specified (outter join having to be explicitly defined where an outter join is needed). How come you explicitly specify 'inner join' at the bottom when you could just use 'join' again as your inner join?

      Obviously join and inner join accomplish the same thing, just curious why one is not explicitly defined and the other is.

      I expanded on something done by someone from the osTicket team. it was some weird stylistic choice that they made and I just followed.

    • scottalanmillerS

      osTicket: How to Query a Ticket Subject for a Report

      Watching Ignoring Scheduled Pinned Locked Moved IT Discussion osticket osticket 1.10 mysql mariadb sql query report
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      3 Votes
      1 Posts
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      No one has replied
    • openitO

      Do I need help desk system ?

      Watching Ignoring Scheduled Pinned Locked Moved Solved IT Discussion helpdesk ticketing ticket osticket spiceworks manageengine zoho service desk plus
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      PenguinWranglerP

      We have Spiceworks setup. People email an address we have setup for help. Spiceworks sucks in the email and creates the ticket. Other than when we respond out of it people don't know anything about the ticketing system. You can really change how and when Spiceworks sends out emails, making it almost invisible to the end user. I recommend some type of ticketing system just for tracking purposes.

    • scottalanmillerS

      osTicket User Buttons Not Working

      Watching Ignoring Scheduled Pinned Locked Moved IT Discussion osticket osticket 1.10
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      scottalanmillerS

      Oh gosh, I don't even remember.

    • Minion QueenM

      OSticket Required Fields

      Watching Ignoring Scheduled Pinned Locked Moved IT Discussion osticket
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      2 Votes
      5 Posts
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      DanpD

      Not that far into the system yet. I'm looking to move over from SW, but haven't rolled this out for production use.

    • scottalanmillerS

      osTicket 1.10

      Watching Ignoring Scheduled Pinned Locked Moved Reviews osticket review osticket 1.10
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      scottalanmillerS

      @sudobashnet said in osTicket 1.10:

      Hey all,

      I'm also new here (referred by ntozier via osTicket forums). I'm the developer for the Reports Plugin (the new and improved reporting module for osTicket 1.10). I just wanted to drop in and say hello as well, I'll likely be lurking around anything osTicket related or anything else that catches my fancy while I'm scrolling through. 😉

      Thanks,
      Scott

      Awesome! Great to have you here.

    • scottalanmillerS

      Interest in Hosted osTicket?

      Watching Ignoring Scheduled Pinned Locked Moved IT Discussion osticket hosting saas
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      4 Votes
      8 Posts
      2k Views
      Reid CooperR

      Not a bad idea, the price is good and would make it easy to have a hosted ticket system. I like it.

    • scottalanmillerS

      Enable osTicket User Without Email

      Watching Ignoring Scheduled Pinned Locked Moved IT Discussion osticket
      1
      1 Votes
      1 Posts
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      No one has replied
    • scottalanmillerS

      Installing osTicket 1.10 on CentOS 7

      Watching Ignoring Scheduled Pinned Locked Moved IT Discussion osticket helpdesk ticket ticketing centos centos 7 rhel rhel 7 linux osticket 1.10
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      M

      @black3dynamite Good call. I had to make some adjustments to SELinux.

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