Upgrading to osTicket 1.11.0
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@scottalanmiller I really wish I would have known about the GitHub repo for my fresh install. It would have made it so much easier to install.
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@mattbagan said in Upgrading to osTicket 1.11.0:
@scottalanmiller I really wish I would have known about the GitHub repo for my fresh install. It would have made it so much easier to install.
My fresh install guide is almost done.
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After upgrading, the pages would render. Found the following in the logs --
PHP Fatal error: Class 'DateTimeImmutable' not foundJust in case anyone else runs into this, you have to update PHP to at least v5.5.
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@Danp said in Upgrading to osTicket 1.11.0:
After upgrading, the pages would render. Found the following in the logs --
PHP Fatal error: Class 'DateTimeImmutable' not foundJust in case anyone else runs into this, you have to update PHP to at least v5.5.
Umm must update to php 5.5? Gotta love CentOS 7......
In case anyone is curious.
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While you can run the version from github, the devs have asked that you download it from osticket.com/download instead. There is some packaging they do that apparently isn't handled by github (such as setting version number).
I generally recommend that people upgrade to at least PHP 5.6. If your a stickler for running a version of PHP thats still being support by php.net then you will want to upgrade to something a lot newer as 5.5, 5.6 and 7.0 are no longer under active support, and 7.0 will only receive security updates.
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@scottalanmiller I thought you didn't like osticket...
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@wrx7m said in Upgrading to osTicket 1.11.0:
@scottalanmiller I thought you didn't like osticket...
This is a guide, not a review.
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@scottalanmiller said in Upgrading to osTicket 1.11.0:
@wrx7m said in Upgrading to osTicket 1.11.0:
@scottalanmiller I thought you didn't like osticket...
This is a guide, not a review.
Fair enough lol
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@wrx7m said in Upgrading to osTicket 1.11.0:
@scottalanmiller said in Upgrading to osTicket 1.11.0:
@wrx7m said in Upgrading to osTicket 1.11.0:
@scottalanmiller I thought you didn't like osticket...
This is a guide, not a review.
Fair enough lol
We still use it, for now. It's not perfect, but it's not bad. Middle of the road, I guess.
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@scottalanmiller said in Upgrading to osTicket 1.11.0:
@wrx7m said in Upgrading to osTicket 1.11.0:
@scottalanmiller said in Upgrading to osTicket 1.11.0:
@wrx7m said in Upgrading to osTicket 1.11.0:
@scottalanmiller I thought you didn't like osticket...
This is a guide, not a review.
Fair enough lol
We still use it, for now. It's not perfect, but it's not bad. Middle of the road, I guess.
For a basic helpdesk it is fine, but there is not time tracking built in, or as a plugin, so I would need an additional solution for that, and it would need to tie in to the tickets. So what is the point of using OSTicket? There are solutions for that.
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@JaredBusch said in Upgrading to osTicket 1.11.0:
So what is the point of using OSTicket? There are solutions for that.
Time tracking would be nice. But lots of shops don't use it. MSPs do, but internal IT often does not.
